MD-100 Support the Windows client environment


This learning path will cover the Windows architecture and common environments. Students will be introduced to the various tools and methodologies used in maintaining Windows.


  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

Modules in this learning path

This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.

This module provides information about the operating system’s architecture and supported devices. It also describes the desktop support environment and troubleshooting terminology.

This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.

This module explores methods and tools for monitoring and troubleshooting Windows client performance issues.