This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
This learning path will cover the Windows architecture and common environments. Students will be introduced to the various tools and methodologies used in maintaining Windows.
This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.
This module provides information about the operating system’s architecture and supported devices. It also describes the desktop support environment and troubleshooting terminology.
This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.
This module explores methods and tools for monitoring and troubleshooting Windows client performance issues.