Surface Management and Support Portals learning path

This module provides an overview of Surface Management and Support Portals, explaining their functions and guiding users on when to use each portal for effective management and support of Surface devices.

This module provides an introduction to Surface Management Portal, covering prerequisites, required roles and permissions, and steps to verify access for effective device management.

This module provides an overview of the Surface Support Portal, including how to get started, prerequisites for access, required roles and permissions, and how to verify access to the portal for managing your Surface support cases effectively.

In this module, you'll learn how to confirm access and assign roles in Surface portals. You'll understand the importance of confirming access and assigning appropriate roles to users in order to ensure a secure and efficient experience when using Surface portals.

This module provides a step-by-step guide on how to set up a Microsoft tenant to gain access to the Surface Support Portal. By completing this module, you'll be able to create a Microsoft tenant, save tenant credentials, and request access to the Surface Support Portal, enabling you to manage your Surface devices efficiently.

This module provides guidance on creating service orders and support requests in Surface portals, including the Surface Partner Portal and Surface Support Portal.

This module provides a comprehensive guide to troubleshooting access issues for the Surface Management Portal and Surface Support Portal. You'll learn how to identify common access problems, validate portal visibility and prerequisites, and escalate unresolved issues to Microsoft support when necessary. By the end of this module, you'll be equipped with the knowledge and tools to ensure seamless access to both portals, enabling you to effectively manage your organization's Surface devices and support requests.

This module provides guidance on managing Surface support as a service provider or partner, including understanding partner access models, using customer or partner tenants, managing multiple customer tenants safely, and understanding partner boundaries and escalation paths.