Microsoft Dynamics 365 Guides troubleshooting

Welcome to Microsoft Dynamics 365 Guides troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Guides. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

HoloLens app

How-To Guide

• Can't make a video call
• Can't find a guide on a shared HoloLens device
• Hazard sign appears when loading a step
• "High step memory usage" warning
• Sign-in error when signing in to Guides on a shared HoloLens device
• "Step content failed to load" error

Install and migrate

How-To Guide

• Can't sign in to the Guides PC or HoloLens app
• "Installation failed" error during solution installation or update
• Import failed when moving content with Content Migration Tool

PC app

How-To Guide

• Can't delete a guide
• Fail to convert a 3D model to an object anchor
• Fail to detect an object anchor in the HoloLens

Documentation and training

Reference

• Guides documentation
• Guides training

Support Resources

Reference

• Dynamics 365 Guides forum
• Submit feedback