Dynamics 365 Remote Assist troubleshooting

Welcome to Dynamics 365 Remote Assist troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Dynamics 365 Remote Assist. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Remote assist app

How-To Guide

• Assets tab indicates to contact IT admin
• Assets don't appear or aren't as expected
• Can't sign in to Dynamics 365 Remote Assist
• Contacts don't appear or aren't as expected
• Incoming call notifications aren't received
• Mixed Reality toolbar doesn't appear on Teams during a Dynamics 365 Remote Assist call
• Dynamics 365 Remote Assist not responding

Model-driven app

How-To Guide

• Can't find the Dynamics 365 Remote Assist model-driven app
• Troubleshoot Remote Assist model-driven app installation failures

Documentation and training

Reference

• Remote Assist documentation
• Remote Assist training

Support Resources

Reference

• Dynamics 365 Remote Assist Community Forum