Edit

Microsoft Teams dialer isn't visible in a custom app

  • Article

This article provides a resolution for an issue where the Microsoft Teams dialer isn't visible in a custom app in Microsoft Dynamics 365 Sales.

Symptoms

A seller can't see the Teams dialer in a custom app.

Cause

The plug-in that should install the custom app doesn't work when sellers don't have the necessary Teams license or a phone number assigned to their accounts.

Resolution

To resolve this issue, re-add the custom app:

  1. Go to the Microsoft Teams calls setting page. This page is only available in the Sales Hub app.

  2. Remove the custom app from the Advanced settings drop-down list.

    Screenshot that shows how to remove a custom app from the Advanced settings on the Microsoft Teams calls page.

  3. Select Update.

  4. After the page is saved, refresh the page.

  5. Add the custom app to the Advanced settings drop-down list.

  6. Select Update.

  7. Go to the custom app and check if the dialer is shown.