Microsoft Dynamics 365 Sales troubleshooting

Welcome to Microsoft Dynamics 365 Sales troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft Dynamics 365 Sales. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Access issues

How-To Guide

• Resolve the errors when signing in to Dynamics 365 (online)

Customization and Solutions

How-To Guide

• Can't import a solution due to components are missing
• Can't import a solution with the same field name but a different Data Type
• Resolve an input string was not in a correct format error
• Resolve an import file is too large to upload error
• Resolve an error code 80040203 (Invalid Argument)

Dynamics 365 client for Outlook

How-To Guide

• Dynamics 365 App for Outlook doesn't show within Outlook
• Resolve a something went wrong during sign-in error

Email and Office Integration

How-To Guide

• Resolve an email can't be received because license is invalid error
• Resolve a you don't have required privilege (prvReadOrganization) error
• Resolve an account does not have permission to impersonate requested user error

Sales Hub

How-To Guide

• Troubleshoot issues with products
• Troubleshoot issues with automatic generation of contact or company-related fields
• Troubleshoot issues with table views

Teams Integration

How-To Guide

• Can't enable Teams dialer
• Customers can't hear a seller
• Duplicate phone calls in Sales accelerator
• Fail to call through contact, account, or lead records
• Seller can't hear customers
• Seller can't make phone calls to PSTN
• Troubleshoot Microsoft Teams chat integration with Dynamics 365
• Teams dialer basic troubleshooting
• Teams dialer isn't visible in custom app
• Teams dialer isn't visible in the Sales Hub

Documentation and training

Reference

• Dynamics 365 Sales documentation
• Dynamics 365 Sales training
• Dynamics 365 Community