Environment requirements for Viva Insights
Environment requirements vary depending on the type of insights you view in Microsoft Viva Insights. The types of insights are: personal insights, manager insights or leader insights in Microsoft Teams, and advanced insights in the web-based service.
We've paused sending Briefing emails to make some improvements. You can still access the Viva Insights Outlook add-in or Viva Insights app in Teams for key functionality until this service resumes. For more information about this change, refer to Briefing pause.
Microsoft 365 plans
The following Personal insights service plans are generally available with a subscription to the Microsoft 365 plans listed for each. Also see Supported and Not supported Microsoft 365 environments to confirm your type of environment is supported.
With the following Microsoft 365 plans, a Viva Insights subscription is available for purchase:
- Microsoft 365 E3, A3, E5, A5, Business Basic, Business Standard, or Business Premium
- Office 365 E1, E3, A3, E5, A5
- Exchange Online Plan 1 or 2
MyAnalytics (Full) and Insights by MyAnalytics service plans are included with:
- Microsoft 365 E5 (with or without Audio Conferencing) or G5
- Office 365 Enterprise, G5, or Nonprofit E5
MyAnalytics (Full) service plan is included with:
- Microsoft 365 A5 for faculty and students
- Office 365 A5 for faculty and students
Insights by MyAnalytics service plan is included with:
- Microsoft 365 E3, Business, or A3 for faculty and students
- Office 365 E1, E3, A3 for faculty and students, E3 Developer, G1, G3, Business Premium, or Business Essentials
Supported Microsoft 365 environments
- Worldwide Multi-tenant
- Dedicated Multi-tenant
- Government Community Cloud (GCC)
- Department of Defense (DoD)
For more information about the features available and unavailable in GCC-High and DoD environments, refer to the Microsoft Viva service description.
Not supported Microsoft 365 environments
- Microsoft 365 Germany
- Microsoft 365 Operated by 21Vianet
Access to Viva Insights elements
After users get assigned licenses with an applicable service plan, they get access to the following within the specified time frames.
|Element||Approximate time frame|
|Welcome email||Sent to existing Microsoft 365 users a few days (up to four weeks) after license assignment; sent to new users approximately four weeks after license assignment|
|Insights Outlook add-in and Inline suggestions||Available about one day after license assignment|
|Viva Insights in Teams and on the web||Available a few days after license assignment|
|Digest emails||Sent two to three weeks after the welcome email|
- Licensed users have the personal insights features with Viva Insights automatically enabled after license assignment.
- All users in your organization are opted-in, whether or not they have licenses with a Viva Insights subscription. If you want one or more licensed users to be opted out by default, see Set access for one user and Set access for multiple users.
The following additional features are included with the Viva Insights subscription:
The following additional features are included with the MyAnalytics (Full) service plan:
You can use the following web browsers to view all web-based personal insights features.
- Microsoft Edge or Edge Chromium (coming soon)
- Microsoft Internet Explorer version 10 or 11
- Google Chrome (latest version)
- Apple Safari (latest version)
- Mozilla Firefox (latest version)
As an Outlook add-in, the Insights Outlook add-in requires a browser compatible with your system's platform and operating system. For details, see Browsers used by Microsoft 365 add-ins.
Personal insights in Viva Insights are available in most of the same languages as Microsoft 365. See What languages is Office available in.
Prerequisite and exclusion
Prerequisite: Microsoft Exchange Online is required.
Also refer to Prerequisites to access the Viva Insights Outlook add in in About the Viva Insights Outlook add-in.
Licensing exclusion: Shared mailboxes are not supported.
Manager, leader, and advanced insights
With the applicable Viva Insights licensing, your company can get manager and leader insights in Teams, and advanced insights features as an add-on to the licensing agreement.
Microsoft Exchange Online provides much of the collaboration data that Viva Insights uses. For this reason, we recommend you have a Microsoft 365 or an Office 365 product that contains Exchange Online Plan 1 and Plan 2.
Other channels such as Cloud Solution Provider (CSP) don't support the addition of Viva Insights at this time. Also, note the following circumstances for various types of customers:
|Government||Government Community Cloud (GCC) supports personal insights only.|
|Education||Supported only for the analysis of faculty at this time, not for students.|
|Commercial||You can add Viva Insights with commercial enrollments.|
|Non-profit||Viva Insights can be used by non-profits but non-profit pricing isn't available.|
|First-line workers||Viva Insights doesn't support analysis of first-line workers that use Microsoft Firstline Worker SKUs (F1, F3, F5) at this time.|
Viva Insights requires the applicable Viva Insights licensing and a Microsoft 365 or Office 365 tenant with Exchange Online Plan 1 or Plan 2.
Viva Insights licenses
Assign licenses to the users whose mailboxes you want to analyze. They include all the employees in your organization or a specific subset. To ensure statistical significance and meaningful comparative analysis, companies get the most benefit when they deploy Viva Insights to the entire company or to a large group of employees.
Contact your Microsoft account team for pricing. If you have questions about licensing, have your admin reach out to your Microsoft account team, or use this form to inquire about Viva Insights.
For the best experience, use Microsoft Edge or Google Chrome.
Apple Safari and Mozilla Firefox are not preferred browsers for the advanced insights app available with Viva Insights. Internet Explorer is no longer a supported browser.