Windows 10, version 21H2

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Find information on known issues and the status of the Windows 10, version 21H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates.

Current status as of June 13, 2023

As of June 13, 2023, Home, Pro, Pro Education and Pro for Workstations editions of Windows 10, version 21H2 have reached end of servicing. The June 2023 security update, released on June 13, 2023, is the last update available for these editions. Devices running these editions will no longer receive monthly security and preview updates containing protections from the latest security threats. Enterprise, Education, and Enterprise multi-session editions for this version will reach end of servicing on June 11, 2024 and will receive security updates until then.

To help keep you protected and productive, Windows Update will automatically initiate a feature update for Windows 10 consumer devices and non-managed business devices that are at, or within several months of reaching, end of servicing. This keeps your device supported and receiving monthly updates that are critical to security and ecosystem health. For these devices, you will be able to choose a convenient time for your device to restart and complete the update.

As always, we recommend that you update your devices to the latest version of Windows 10 or upgrade eligible devices to Windows 11. For detailed information, see the Windows 10, version 21H2 end of servicing (Home & Pro) lifecycle page. For information about servicing timelines and lifecycle, see Windows 10 release information, Windows 11 release information, Lifecycle FAQ - Windows, and Microsoft Lifecycle Policy search tool.

    Known issues

    See open issues, content updated in the last 30 days, and information on safeguard holds. To find a specific issue, use the search function on your browser (CTRL + F for Microsoft Edge).

    SummaryOriginating updateStatusLast updated
    Printer names and icons might be changed and HP Smart app automatically installs
    In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax.
    		N/A

    		Resolved
    		2023-12-16
    09:42 PT
    The October 2023 security update might fail to install
    Some Windows 10 devices might initially display progress, but then fail to complete.
    		OS Build 19044.3570
    KB5031356
    2023-10-10    		Resolved
    KB5032189    		2023-11-16
    17:54 PT
    BitLocker might incorrectly receive a 65000 error in MDMs
    "Requires Device Encryption" might incorrectly report as an error in some managed environments.
    		N/A

    		Mitigated
    		2023-10-31
    10:06 PT
    Devices with locale set to Croatia might not utilize the expected currency
    This can affect applications which retrieve the device's currency for purchases or other transactions
    		N/A

    		Confirmed
    		2023-10-31
    10:06 PT

    Issue details

    December 2023

    Printer names and icons might be changed and HP Smart app automatically installs

    StatusOriginating updateHistory
    ResolvedN/A

    		Resolved: 2023-12-16, 09:42 PT
    Opened: 2023-12-04, 18:46 PT

    Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution.

    Symptoms can include the following:

    1. ​​Some Windows devices are installing the HP Smart app.
    2. ​​Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed.
    3. ​Double clicking on a printer displays the on-screen error "No tasks are available for this page".

    Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.

    Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023. For devices covered by Recommended Troubleshooting, a user-initiated troubleshooter will be available in the coming weeks.

    If you need support to resolve this issue, go to https://support.microsoft.com/contactus, and select Windows.

    Affected platforms:

    • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
    • ​Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012

    October 2023

    The October 2023 security update might fail to install

    StatusOriginating updateHistory
    Resolved KB5032189OS Build 19044.3570
    KB5031356
    2023-10-10    		Resolved: 2023-11-14, 10:00 PT
    Opened: 2023-10-13, 10:33 PT

    Microsoft has received reports of an issue where Windows updates released October 10, 2023 ( KB5031356) fail to install. Devices might initially display progress, but then fail to complete installation.

    Based on our reports, some of the most common errors being encountered is Error 8007000D (ERROR_INVALID_DATA). This error can be found from the Windows Update view under System settings, by selecting Update History.

    For additional guidance on quality update install errors, see Troubleshoot problems updating Windows.

    Resolution: This issue was resolved in updates released November 14, 2023 ( KB5032189) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. If you install an update released November 14, 2023 or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue.

    If necessary, the following manual steps can be used to speed up the recovery:

    1. ​Run command Prompt as Administrator. To do this, you can open the Start menu and type 'cmd'. From the right-side panel of the search results, select the option 'Run as administrator'
    2. ​In the window that opens, type the following to execute a restore command: Dism /online /cleanup-image /RestoreHealth
    3. ​Wait for it to complete successfully, then close the windows. You can now search for updates again from the Windows Updates from the Settings view.

    The Windows Updates settings view can always be found by opening the Start menu and typing 'Windows Updates'. Then select 'Check for updates' from the search results.

    If you are using an update released before November 14, 2023 ( KB5032189), and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>. For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

    Group Policy downloads with Group Policy name:

    Please note that it might take up to 48 hours for the resolution to propagate automatically to consumer devices and non-managed business devices.

    Affected platforms:

    • ​Client: Windows 10, version 22H2; Windows 10, version 21H2

    BitLocker might incorrectly receive a 65000 error in MDMs

    StatusOriginating updateHistory
    MitigatedN/A

    		Last updated: 2023-10-31, 10:06 PT
    Opened: 2023-10-09, 14:51 PT

    Using the FixedDrivesEncryptionType or SystemDrivesEncryptionType policy settings in the BitLocker configuration service provider (CSP) node in mobile device management (MDM) apps might incorrectly show a 65000 error in the "Require Device Encryption" setting for some devices in your environment. Affected environments are those with the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies set to enabled and selecting either "full encryption" or "used space only". Microsoft Intune is affected by this issue but third-party MDMs might also pe affected. Important: This issue is a reporting issue only and does not affect drive encryption or the reporting of other issues on the device, including other BitLocker issues.

    Workaround: To mitigate this issue in Microsoft Intune, you can set the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies to not configured.

    Next steps: We are working on a resolution and will provide an update in an upcoming release.

    Affected platforms:

    • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10 Enterprise LTSC 2019
    • ​Server: None

    February 2023

    Devices with locale set to Croatia might not utilize the expected currency

    StatusOriginating updateHistory
    ConfirmedN/A

    		Last updated: 2023-10-31, 10:06 PT
    Opened: 2023-02-23, 13:22 PT

    The correct default currency might not display or be used in Windows devices which have locale set to Croatia. This can affect applications which retrieve the device's currency for purchases or other transactions. 

    Earlier this year, Croatia joined the Eurozone, changing its currency from the Kuna to Euro. Windows Locale data for Croatia will be updated for this change in the short term.

    Workaround: Changing the currency in Windows can help. This can be accomplished via the Windows Control Panel.

    1. ​Open the "Windows Region" settings. This can be done in one of the following ways:
      1. ​Open "Control Panel" from the start menu and select "Change date, time, or number formats" under "Clock and Region"
      2. ​On your keyboard, press and hold the Windows key, then press the letter R. This will open the "Run" window. Type INTL.CPL into the Open field,
    2. ​In the Region settings, choose one of the 2 locales for Croatia:
      1. ​Croatian (Bosnia & Herzegovina)
      2. ​Croatian (Croatia)
    3. ​In this same window, click the "Additional settings" button. Once there, click the "Currency" tab.
    4. ​Change the currency symbol from "KN" to Euro, "€"

    Additional information can be seen here: Currency formatting - Globalization | Microsoft Learn.

    Manually changing currency might also be an option in some applications. Although this won't change the device’s default currency, this could allow usage of the application with the desired currency preference. Some applications might not allow this manual change. Please view the settings and documentation for your applications.

    Next steps: We are working on a resolution and will provide an update in an upcoming release.

    Affected platforms:

    • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
    • ​Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2

    Report a problem with Windows updates

    To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.

    Need help with Windows updates?

    Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.

    For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.

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