ITAgentEvent interface (tapi3.h)
The ITAgentEvent interface contains methods that retrieve the description of agent events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENT, the method's pEvent parameter is an IDispatch pointer for the ITAgentEvent interface. The methods of this interface can be used to retrieve information concerning the agent event that has occurred.
See About Call Center Controls for additional information on agents.
The ITAgentEvent interface inherits from the IDispatch interface. ITAgentEvent also has these types of members:
The ITAgentEvent interface has these methods.
The ITAgentEvent::get_Agent method (tapi3.h) gets the interface for the agent on which the event occurred.
The ITAgentEvent::get_Event method (tapi3.h) gets an AGENT_EVENT descriptor of the event that occurred.
|Header||tapi3.h (include Tapi3.h)|