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Gets and sets information concerning a queue. The IEnumQueue::Next and ITACDGroup::get_Queues methods create the ITQueue interface.
See About Call Center Controls for additional information.
Inheritance
The ITQueue interface inherits from the IDispatch interface. ITQueue also has these types of members:
Methods
The ITQueue interface has these methods.
| ITQueue::get_AverageWaitTime The ITQueue::get_AverageWaitTime method (tapi3cc.h) gets the average time in the queue (in seconds) for a call during the current measurement period. |
| ITQueue::get_CurrentCallsQueued The ITQueue::get_CurrentCallsQueued method (tapi3cc.h) gets the number of incoming calls currently waiting. |
| ITQueue::get_CurrentLongestWaitTime The ITQueue::get_CurrentLongestWaitTime method (tapi3cc.h) gets the longest time a current call has been waiting in queue during the current measurement period. |
| ITQueue::get_FinalDisposition The ITQueue::get_FinalDisposition method (tapi3cc.h) gets the total number of calls reaching the bottom of a call guide during the current measurement period. |
| ITQueue::get_LongestEverWaitTime The ITQueue::get_LongestEverWaitTime method (tapi3cc.h) gets the longest time any call waited in the queue (in seconds) during the current measurement period. |
| ITQueue::get_MeasurementPeriod The ITQueue::get_MeasurementPeriod method (tapi3cc.h) gets the measurement period for which the switch and/or implementation stores and calculates information. |
| ITQueue::get_Name The ITQueue::get_Name method (tapi3cc.h) gets the queue name. |
| ITQueue::get_TotalCallsAbandoned The ITQueue::get_TotalCallsAbandoned method (tapi3cc.h) gets the number of abandoned calls during the current measurement period. |
| ITQueue::get_TotalCallsFlowedIn The ITQueue::get_TotalCallsFlowedIn method (tapi3cc.h) gets the total number of calls that flowed into this queue during the current measurement period. |
| ITQueue::get_TotalCallsFlowedOut The ITQueue::get_TotalCallsFlowedOut method (tapi3cc.h) gets the total number of calls that flowed out of this queue during the current measurement period. |
| ITQueue::get_TotalCallsQueued The ITQueue::get_TotalCallsQueued method (tapi3cc.h) gets the total number of incoming calls for this queue during the current measurement period. |
| ITQueue::put_MeasurementPeriod The ITQueue::put_MeasurementPeriod method (tapi3cc.h) sets the period (in seconds) for which the switch and/or implementation stores and calculates information. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3cc.h (include Tapi3.h) |