ITQueue interface (tapi3cc.h)

Gets and sets information concerning a queue. The IEnumQueue::Next and ITACDGroup::get_Queues methods create the ITQueue interface.

See About Call Center Controls for additional information.

Inheritance

The ITQueue interface inherits from the IDispatch interface. ITQueue also has these types of members:

Methods

The ITQueue interface has these methods.

 
ITQueue::get_AverageWaitTime

The ITQueue::get_AverageWaitTime method (tapi3cc.h) gets the average time in the queue (in seconds) for a call during the current measurement period.
ITQueue::get_CurrentCallsQueued

The ITQueue::get_CurrentCallsQueued method (tapi3cc.h) gets the number of incoming calls currently waiting.
ITQueue::get_CurrentLongestWaitTime

The ITQueue::get_CurrentLongestWaitTime method (tapi3cc.h) gets the longest time a current call has been waiting in queue during the current measurement period.
ITQueue::get_FinalDisposition

The ITQueue::get_FinalDisposition method (tapi3cc.h) gets the total number of calls reaching the bottom of a call guide during the current measurement period.
ITQueue::get_LongestEverWaitTime

The ITQueue::get_LongestEverWaitTime method (tapi3cc.h) gets the longest time any call waited in the queue (in seconds) during the current measurement period.
ITQueue::get_MeasurementPeriod

The ITQueue::get_MeasurementPeriod method (tapi3cc.h) gets the measurement period for which the switch and/or implementation stores and calculates information.
ITQueue::get_Name

The ITQueue::get_Name method (tapi3cc.h) gets the queue name.
ITQueue::get_TotalCallsAbandoned

The ITQueue::get_TotalCallsAbandoned method (tapi3cc.h) gets the number of abandoned calls during the current measurement period.
ITQueue::get_TotalCallsFlowedIn

The ITQueue::get_TotalCallsFlowedIn method (tapi3cc.h) gets the total number of calls that flowed into this queue during the current measurement period.
ITQueue::get_TotalCallsFlowedOut

The ITQueue::get_TotalCallsFlowedOut method (tapi3cc.h) gets the total number of calls that flowed out of this queue during the current measurement period.
ITQueue::get_TotalCallsQueued

The ITQueue::get_TotalCallsQueued method (tapi3cc.h) gets the total number of incoming calls for this queue during the current measurement period.
ITQueue::put_MeasurementPeriod

The ITQueue::put_MeasurementPeriod method (tapi3cc.h) sets the period (in seconds) for which the switch and/or implementation stores and calculates information.

Requirements

   
Target Platform Windows
Header tapi3cc.h (include Tapi3.h)