PDFs embedded in word documents will not open using Edge or Nitro Pro, but will open with adobe reader

Edwards, Barbara 0 Reputation points
2024-01-16T12:19:52.08+00:00

Hello, Recently, PDFs embedded in word documents no longer open if the user has edge as the primary PDF viewer or Nitro Pro. One of our users has adobe reader and they can open the embedded PDFs. PDFs are embedded From Insert > Object. Displayed PDFs as icon in Word and then opened by double clicking the icon. Any suggestions for a fix? The solution of installing adobe reader isn't feasible as it would involve the administrator having to remotely access hundreds of systems. Thank you!

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 23,271 Reputation points Microsoft Vendor
    2024-01-17T02:12:12.5833333+00:00

    Hi,

    You should set PDF to open in browser, please try this method:

    1. Open Adobe Reader.
    2. Click on Edit and then Preferences.
    3. Select the Internet category from the list on the left.
    4. To display the PDF in the browser, check "Display in browser".

    Alternatively, you can set browser as the default PDF viewer by right-clicking on your PDF file, selecting Properties, clicking on Change next to Opens with, selecting browser you need, and clicking OK.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. Stefan Blom 2,131 Reputation points MVP
    2024-01-22T19:44:47.3566667+00:00

    I haven't any experience with Nitro, but I can confirm that when a web browser is the default PDF viewer, an embedded PDF object won't open. When you are testing with Nitro, is that app set as the default for PDFs?