Logo not loading in new Microsoft Outlook client

Question

In the new Microsoft Outlook app, the logo fails to load while it is working fine in Outlook on the web. Instead, a small icon that resembles a torn piece of paper appears on the title bar at the top left of the screen. The global administrator tried to upload an image of 200 x 48 pixels as per Microsoft documentation, but it did not work. The documentation link referred to is: https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme?view=o365-worldwide

Answer 1

Hi @Anindya Kumar Banerjee ，

According to my test, the logo can be displayed normally in the new version of Outlook.

a small icon that resembles a torn piece of paper appears on the title bar at the top left of the screen.

Can you provide a specific screenshot for better analyze?

Here are a few things you could try to resolve this issue:

1. Restart the Outlook app: Close the app completely and then reopen it. This can sometimes resolve minor glitches.
2. Update the Outlook app: Make sure you’re running the latest version of the Outlook app. You can check for updates through the Microsoft Store.
3. Reinstall the Outlook app: If the issue persists, you might want to try uninstalling and then reinstalling the Outlook app.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.