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Issues getting Intune enrolled IOS devices to "register"

Coltin Zielke 0 Reputation points
2024-07-02T15:21:42.8366667+00:00

For some context, I created a conditional access rule that will block any non registered device from accessing O365 content within our tenant. All users have been assigned an IPhone, and enrolled as corporate devices with Intune.

The Devices all show up in both Intune and Entra, however only a few phones are showing as "registered" to users. The enrollment profile forces company portal to install, and I've even tested some users trying to disconnect and re login with company portal. Still, only a few users are showing registered.

Is there something I'm missing with device enrollment that restricting users to register the devices to their profile?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. VarunTha 5,730 Reputation points Microsoft Vendor
    2024-07-02T15:41:42.26+00:00

    Hi Coltin Zielke,

    Thank you for reaching out to us on the Microsoft Q&A forum.

    This topic is currently not supported in the Q&A forums.

    I recommend initiating a new discussion through the Microsoft Intune admin center

    Moderators are readily available there to assist you and provide guidance.

    Please don't forget to Accept helpful answer and close this thread.

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  2. Xenia-MSFT 945 Reputation points Microsoft Vendor
    2024-07-03T01:50:19.3433333+00:00

    @Coltin Zielke Thanks for posting in our Q&A. From your description, did you mean that the registered device can't access O365 content because of this conditional access policy? If there is anything misunderstanding, please correct me.

    To clarify this issue, we appreciate your help to collect some information:

    1.Did this registered device exist in intune portal? And it shows compliant?

    2.Did you select "Require device to be marked as compliant" under Grant in this conditional access policy?

    If there is anything update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.