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Question

Device was reloaded with a new operating system. I generated a hash file (csv) and uploaded it to (Windows Autopilot devices) in Intune.

In the Windows | Windows enrollment screen, under Windows Autopilot, the device appears in the list of devices. I was able to assign a user.

I assigned a user under the enrollment screen. However, after 2 hours, the Device is not listed in Windows | Windows devices (overview) and I cannot sync or send configurations to it.

Any advice on getting it back in Intune for management?

Answer 1

Based on the information provided in the context, it seems that the device has already been enrolled in Intune and assigned to a user. However, it is not appearing in the list of devices in Intune. One possible solution is to check if the device has successfully synced with Intune. To do this, follow these steps:

1. Sign into the Microsoft Intune admin center.
2. In the Home screen, select Devices in the left-hand pane.
3. In the Devices | Overview screen, under By platform, select Windows.
4. In the Windows | Windows devices screen, under Device onboarding, select Enrollment.
5. In the Windows | Windows enrollment screen, under Windows Autopilot, select Devices.
6. Check if the device appears in the list of devices. If it does not appear, select Sync in the toolbar to force a sync with Intune.

If the device still does not appear in the list of devices after syncing, it may be necessary to troubleshoot further or contact Microsoft support for assistance.

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References:

• Manually register devices with Windows Autopilot
• User-driven Microsoft Entra join: Register devices as Autopilot devices

Answer 2

@SuddenStop Thanks for posting in our Q&A.

For this issue, we appreciate your help to collect some information:

1.Please wait for some time and then use another admin account to sign in intune portal to check if this device is still missing.

2.Please try to upload another device's hash file to intune and check if this issue still exists.

Generally, before a device is deployed using Windows Autopilot, the device must be registered with the Windows Autopilot deployment service. So, if we can't see devices under Devices > Enrollment > Windows Autopilot > Devices, it seems that there is something wrong about sync between Windows Autopilot deployment service and intune.

Given this situation, we suggested to create an online support ticket to do some check from background. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.

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