Windows 365 Cloud PC managing from Intune got broken with device health check ErrorVMAgentUnavailable

Question

We are using Windows 365 Cloud PC from Intune.

Home | Devices | Windows 365

Most of Cloud PC are throwing error unavailable under connectivity status in Performance Tab.

Upon checking report Device health check fails with ErrorVMAgentUnavailable

On working cloud pc machine i don't see any vm agent is installed.

Non-working machines we are unable to connect until unless we restore from the last point.

Please suggest on the above error

Answer 1

@Aslan, Thanks for posting in Q&A. From your description, I know the status is Unavailable which means there is a problem with the Cloud PC's connection due to malfunctioning components.

https://learn.microsoft.com/en-us/windows-365/enterprise/health-checks-connectivity#connectivity-health-checks

For ErrorVMAgentUnavailable, it means AVD agent is blocked communicating to RD gateway. Please check if any third-party app installed on the cloud PC may affect this.

Meanwhile, please also check proxy settings for all http requests to see if it works well.

However, if the issue still persists, please open case to collect logs to do investigate on it.

https://learn.microsoft.com/en-us/windows-365/enterprise/troubleshooting#contact-helpsupport

Hope the above information can help.

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