Tag not monitored by Microsoft.
To access a past MOS certification (for example from 2018), use the Microsoft Learn credentials area and, if needed, contact Credentials Support so the certification team can locate and restore access to the record.
- Check certifications on Microsoft Learn
- Sign in to Microsoft Learn with the same Microsoft account that was used in 2018.
- Open the Credentials page: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab
- Look under the Certifications (or Achievements) section to see if the MOS certification appears.
- If it appears, open it and use the browser’s Print → “Save as PDF” option to create a copy of the certificate, as direct certificate downloads are no longer provided.
- If the certification is missing
- Use Microsoft Credentials Support so the support team can check the account and exam history and help restore visibility of the MOS certification:
- Go to https://aka.ms/credentialssupport
- Sign in with the Microsoft account used for the exam.
- Click Continue and complete the required profile fields, then Save.
- Open https://aka.ms/credentialssupport again.
- The page will auto-select Product Family: Learning and Service: Microsoft Credential.
- Fill in the remaining details (including exam info and approximate date in 2018) and submit the support ticket.
- Wait for the Credentials Support team to respond and confirm how to access the historical MOS certificate.
- Use Microsoft Credentials Support so the support team can check the account and exam history and help restore visibility of the MOS certification:
If the certification still does not appear after support has linked the correct records to the Learn profile, request from them how to obtain an official proof (badge or printable view) that can be shared with employers.
References:
- Where to download my Microsoft certificate - Microsoft Q&A
- Have not received my certificate after successful completion of my exam - Microsoft Q&A
- How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
- How to download certificates for my modules and learning path completed - Microsoft Q&A
- Certification process overview