Error Processor

Question

I recently bought this laptop; the price was good, but the Windows 11 installed isn't an official Microsoft version—it's pirated. Another problem is that it won't update to the latest version of Windows 11. Also, the processor is a Core i3 instead of a Core i9; I don't know what happened, because initially it had an i9-10980HK, but now it has a Core i3 I'm seeing in the BIOS that it has a Core i9 and the system has a Core i3. after reinstalling Windows 11IMG_20260614_090817.jpg

Answer 1

Please note that this is Spanish Q&A Forum, any threads should be posted in Spanish. However, I will still provide an answer on English based on your initial response.  If you want me to post in Spanish, please let me know.  

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Welcome Julio Cesar Aquino Castro,

I understand how frustrating it can be when you are facing multiple issues after reinstalling Windows 11, including updates not working, the system showing a different processor (Core i3 instead of the expected i9), and concerns about a non-genuine Windows installation. 

• In Windows, under System Information, what exact processor model is shown (full name)? 
• Did you manually install Windows yourself, or was this version already installed when you purchased the laptop? 

In the meantime, you can try these steps below to troubleshoot the issue:  

• Go to Windows 11 website: Download Windows 11 
• Under Download Windows 11 Disk Image (ISO) select Windows 11 (multi-edition ISO)  
• Once done downloading the ISO, kindly right-click on ISO then click Mount> then Click Setup.exe  
• You may be prompted by User Account Control. If so, click on Yes.  
• In the Install Windows 11 dialog, click Next.  
• Setup will check your PC and show a license agreement. Click on Accept in the license terms dialog.  
• Wait for the setup program to check for the available free space.  
• On the Ready to install page, make sure Keep personal files and apps has been checked.  
• Then click Install and just follow the prompt.  
• Windows 11 will restart your device several times and lead you to the lock screen. Depending on the options you set, it will keep all your files, apps, and user accounts.  

I hope the steps above help you deal with your issue.  

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Answer 2

Can you please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.