ICtiCallStateManager Interface
Definition
Important
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Represents the interface for the CTI subsystem. Not for developer use Internal only.
public interface class ICtiCallStateManagerpublic interface ICtiCallStateManagertype ICtiCallStateManager = interfacePublic Interface ICtiCallStateManager- Derived
Remarks
Utilize the base class instead Call State Manager Interface for extending Call State managers.
Properties
| CallCount |
Gets the count of calls that are currently in the system. |
| CallersList |
Gets or sets the list of callers. |
| EnableAutoAnswer |
Gets or sets a Boolean value that specifies whether auto answer is enabled. |
| EnableOverrideAutoAnswerOnExistingCalls |
Gets or sets a Boolean value that specifies whether override auto answer is enabled on existing calls. |
| GetRootCtiInterface |
Retrieves the Core CTI hosted control. |
Methods
| AnswerCall(Guid) |
Checks whether the answer call request was sent to the hosted CTI interface. |
| ConferenceCall(Guid, Dictionary<String,String>) |
Conferences a call by passing the additional data to the CTI connector. |
| DirectDialOut(String) |
Checks whether the direct dial out was successful. |
| GetCallInfoData(Guid) |
Retrieves the call info data for the given call reference ID. |
| GetCallState(Guid) |
Returns the current call state. |
| GetCallVariable(Guid, String) |
Gets the all variable. |
| HangUpCall(Guid) |
Checks if the call was hung up. |
| HoldCall(Guid) |
Holds the call specified by the call ID |
| PickupCall(Guid) |
Issues a pickup call request to the hosted CTI interface. |
| PushUrl(Guid, Dictionary<String,String>) |
Pushes a URL to the call. |
| RaiseCallStateChangeEvent(CtiCallEventArgs) |
Raised by a call state change event. |
| RaiseNewCallEvent(NewCallEventArgs) |
Raises the new call event. |
| RejectCall(Guid, Dictionary<String,String>) |
Rejects the call back to the queue. |
| SendChatMessage(Guid, Dictionary<String,String>) |
Sends a chat message to the call. |
| SetCallVariables(Guid, Dictionary<String,String>) |
Sets Call Data items in the collection Calls a method in the ICTI interface. |
| TransferCall(Guid, Dictionary<String,String>) |
Transfers a call by passing the additional data to the CTI connector. |
| UpdateState() |
Updates the state. |
| WrapUpCall(Guid, Dictionary<String,String>) |
Wraps up the call. |
Events
| CallDestructed |
Raised when a call is terminated. |
| CallItemEvent |
Raised when a call item event is raised. |
| CallManagerStateNewCall |
Event raised when a new call is received. |
| CallManagerStateUpdate |
Event raised when the state of the call changes. |