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Timeline highlights help users quickly access actionable record updates

Enabled for Public preview Early access General availability
Users, automatically - - Apr 8, 2024

Business value

With timeline highlights, you can quickly catch up on the most important updates for any record. The highlights view helps improve agent productivity by giving you an at-a-glance view of the latest developments in the timeline.

Feature details

The timeline highlights feature gives you a quick overview of the most recent and important updates in the Dynamics 365 timeline. Timeline highlights bring together key developments from different activities, such as emails, notes, tasks, appointments, phone calls, and conversations.

Feature details

  • Concise catch-up: Creates a brief catch-up list with the three most recent key events from the record's timeline. Each bullet can come from multiple activities.
  • Enabled by default: Comes turned on automatically and you can turn it off in Power Apps.
  • Scalability: Works in apps like Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, and custom model-driven Power Apps. You get a unified experience across Dynamics 365.

View of the Timeline highlights section on the timeline

Geographic areas

We release this feature in the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • US GCC
  • US GCC High
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

Additional resources

Introducing timeline highlights powered by generative AI (blog)

Use timeline highlights powered by generative AI (docs)