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Como propietario de un agente, obtener comentarios de los usuarios es un paso vital para mejorar la eficacia y la fiabilidad de su agente conversacional. Obtiene información valiosa sobre el rendimiento de su agente, identifica áreas de mejora y ofrece una experiencia de usuario más satisfactoria.
En este artículo, aprenderá a usar tarjetas adaptables para recopilar comentarios de los usuarios después de cada interacción con su agente sin molestar al usuario. La implementación de este mecanismo de retroalimentación le permite evaluar y mejorar la calidad de las respuestas de los agentes, al tiempo que garantiza la satisfacción del usuario. El mecanismo de retroalimentación funciona para un agente de atención al cliente, un asistente informativo o cualquier otro tipo de agente conversacional. Para este escenario de ejemplo, usamos respuestas generadas, pero puede usar el mismo enfoque para cualquier tipo de respuesta.
El resultado final de este escenario de ejemplo muestra un mensaje después de la respuesta del agente que dice: "Respuesta generada, por favor califíquela".
Agregar un nodo de respuesta generativa
Abra el tema que desee, seleccione el icono Agregar nodo
debajo del nodo donde desea agregar el nodo de respuesta generativa, apunte a Avanzado, y seleccione Respuestas generativas.
En el nuevo nodo Crear respuestas generativas, en Entrada, seleccione la variable de sistema Activity.Text.
En el panel Propiedades de crear respuestas generativas:
Seleccione Agregar conocimiento y agregue un sitio web público, como
https://learn.microsoft.com/
.Expanda la sección Avanzado y cree una variable global. Escriba un nombre relevante para la variable, como
VarStoreAnswer
. Esta variable almacena la respuesta generada en respuesta a una consulta del usuario.Borre la casilla Enviar un mensaje .
Agregar una tarjeta adaptable a un nodo de pregunta o mensaje
Agregue un nodo de Pregunta o un nodo de Mensaje y agregue una tarjeta adaptable a este nodo.
En el panel de Propiedades de tarjeta adaptable, cambie a Fórmula y reemplace el contenido predeterminado por la siguiente fórmula de Power Fx:
{ type: "AdaptiveCard", '$schema': "http://adaptivecards.io/schemas/adaptive-card.json", version: "1.5", body: [ { type: "Container", items: [ { type: "TextBlock", text: Global.VarStoreAnswer, wrap: true } ] }, { type: "Container", items: [ { type: "ColumnSet", columns: [ { type: "Column", width: "90", items: [ { type: "TextBlock", text: "Generated answer, please rate it", wrap: true, size: "Small", color: "Accent" } ] }, { type: "Column", width: "5", items: [ { type: "Image", url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E", width: "15px", height: "15px", selectAction: { type: "Action.Submit", data: "This generated answer wasn't useful" } } ] }, { type: "Column", width: "5", items: [ { type: "Image", url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E", width: "15px", height: "15px", selectAction: { type: "Action.Submit", data: "This generated answer was useful" } } ] } ] } ] } ] }
La tarjeta adaptable creada a partir de esta fórmula aparece en el nodo.
Pruebe el tema y guárdelo.
Refinar el mecanismo de recopilación de comentarios
Para capturar los iconos pulgar hacia arriba y pulgar hacia abajo, active el tema específico para obtener más comentarios. Según selecciones de pulgar hacia arriba o hacia abajo, el tema captura frases.
Aquí está el archivo YAML para redirigir a este tema de captura de esas respuestas.
kind: AdaptiveDialog
beginDialog:
kind: OnRecognizedIntent
id: main
condition: =!IsBlank(Global.VarStoreAnswer)
intent:
displayName: Untitled
actions:
- kind: SendActivity
id: sendActivity_XauhTN
activity:
attachments:
- kind: AdaptiveCardTemplate
cardContent: |-
={
type: "AdaptiveCard",
'$schema': "http://adaptivecards.io/schemas/adaptive-card.json",
version: "1.5",
body: [
{
type: "Container",
items: [
{
type: "TextBlock",
text: Global.VarStoreAnswer,
wrap: true
}
]
},
{
type: "Container",
items: [
{
type: "ColumnSet",
columns: [
{
type: "Column",
width: "90",
items: [
{
type: "TextBlock",
text: "Generated answer, please rate it",
wrap: true,
size: "Small",
color: "Accent"
}
]
},
{
type: "Column",
width: "5",
items: [
{
type: "Image",
url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
width: "15px",
height: "15px",
selectAction: {
type: "Action.Submit",
data: "This generated answer wasn't useful"
}
}
]
},
{
type: "Column",
width: "5",
items: [
{
type: "Image",
url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
width: "15px",
height: "15px",
selectAction: {
type: "Action.Submit",
data: "This generated answer was useful"
}
}
]
}
]
}
]
}
]
}