Microsoft.Uii.Desktop.Cti.Core Namespace

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Classes

	Class	Description
	AgentStateManagerEventArgs	Represents the event arguments for agent state manager event.
	CallInfoData	Represents a call that is in process on a desktop.
	CtiAgentStateManager	Represents the base class for managing agent state actions This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.
	CtiCallActionOptions	Represents the call enable or disable options.
	CtiCallEventArgs	Represents the event arguments that contain information regarding a call based event.
	CtiCallIdBase	Represents the base class for call ID data.
	CtiCallStateManager	Represents the abstract class interface for the call state manager.
	CtiCommandRequest	Represents the CTI command request object.
	CtiCoreEventArgs	Represents the event arguments for core CTI.
	CtiLookupRequest	Represents a customer lookup request, emitted by the CTI subsystem to a customer search provider.
	CtiStateRequest	Represents the request object for a state change request.
	LookupRequestItem	Represents a lookup request item. This item contains some data that is passed from the CtiDesktop manager to a search control as part of a CTI initiated lookup request.
	LookupRequestKeys	Represents a strongly-typed resource class for looking up localized strings, etc.
	NewCallEventArgs	Represents the event arguments that contain information regarding a new call event.
	NewCallEventData	Represents the new call details.

Interfaces

	Interface	Description
	ICtiAgentStateControl	Represents the specialized interface for describing a hosted control that is used for processing and or displaying agent state information.
	ICtiAgentStateManager	Represents the agent state manager interface.
	ICtiCallStateManager	Represents the interface for the CTI subsystem. Not for developer use Internal only.
	ICtiChat	Represents the place holder to allow us to identify a CTI chat object.
	ICtiControl	Represents the core interfaces for CTI components. This interface will be used by the desktop to determine if a control is a CTI host control.
	ICtiDesktopManager	Represents a hosted control that will act as the CTI Desktop manager for the CTI Subsystem. The desktop manager is responsible for the business logic and decoding of CTI events.
	ICtiEmail	Represents a place holder to allow us to identify CTI based email types.
	ICtiEnabledControlConsumer	Represents a hosted control that will accept pointers to the StateManagerCore and the AgentStateManagerCore.

Enumerations

	Enumeration	Description
	StateRequestType	Represents the status request type used by the SetAgentState method.

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