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ICtiCallStateManager Interface

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the interface for the CTI subsystem. Not for developer use Internal only.

Namespace:   Microsoft.Uii.Desktop.Cti.Core
Assembly:  Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Syntax

public interface ICtiCallStateManager
Public Interface ICtiCallStateManager

Properties

Name Description
System_CAPS_pubproperty CallCount

Gets the count of calls that are currently in the system.

System_CAPS_pubproperty CallersList

Gets or sets the list of callers.

System_CAPS_pubproperty EnableAutoAnswer

Gets or sets a Boolean value that specifies whether auto answer is enabled.

System_CAPS_pubproperty EnableOverrideAutoAnswerOnExistingCalls

Gets or sets a Boolean value that specifies whether override auto answer is enabled on existing calls.

System_CAPS_pubproperty GetRootCtiInterface

Retrieves the Core CTI hosted control.

Methods

Name Description
System_CAPS_pubmethod AnswerCall(Guid)

Checks whether the answer call request was sent to the hosted CTI interface.

System_CAPS_pubmethod ConferenceCall(Guid, Dictionary<String, String>)

Conferences a call by passing the additional data to the CTI connector.

System_CAPS_pubmethod DirectDialOut(String)

Checks whether the direct dial out was successful.

System_CAPS_pubmethod GetCallInfoData(Guid)

Retrieves the call info data for the given call reference ID.

System_CAPS_pubmethod GetCallState(Guid)

Returns the current call state.

System_CAPS_pubmethod GetCallVariable(Guid, String)

Gets the all variable.

System_CAPS_pubmethod HangUpCall(Guid)

Checks if the call was hung up.

System_CAPS_pubmethod HoldCall(Guid)

Holds the call specified by the call ID

System_CAPS_pubmethod PickupCall(Guid)

Issues a pickup call request to the hosted CTI interface.

System_CAPS_pubmethod PushUrl(Guid, Dictionary<String, String>)

Pushes a URL to the call.

System_CAPS_pubmethod RaiseCallStateChangeEvent(CtiCallEventArgs)

Raised by a call state change event.

System_CAPS_pubmethod RaiseNewCallEvent(NewCallEventArgs)

Raises the new call event.

System_CAPS_pubmethod RejectCall(Guid, Dictionary<String, String>)

Rejects the call back to the queue.

System_CAPS_pubmethod SendChatMessage(Guid, Dictionary<String, String>)

Sends a chat message to the call.

System_CAPS_pubmethod SetCallVariables(Guid, Dictionary<String, String>)

Sets Call Data items in the collection Calls a method in the ICTI interface.

System_CAPS_pubmethod TransferCall(Guid, Dictionary<String, String>)

Transfers a call by passing the additional data to the CTI connector.

System_CAPS_pubmethod UpdateState()

Updates the state.

System_CAPS_pubmethod WrapUpCall(Guid, Dictionary<String, String>)

Wraps up the call.

Events

Name Description
System_CAPS_pubevent CallDestructed

Raised when a call is terminated.

System_CAPS_pubevent CallItemEvent

Raised when a call item event is raised.

System_CAPS_pubevent CallManagerStateNewCall

Event raised when a new call is received.

System_CAPS_pubevent CallManagerStateUpdate

Event raised when the state of the call changes.

Remarks

Utilize the base class instead Call State Manager Interface for extending Call State managers.

See Also

Microsoft.Uii.Desktop.Cti.Core Namespace

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