HResult 0x80004005 error when configuring Microsoft Dynamics CRM for Microsoft Office Outlook
This article provides a resolution for the HResult 0x80004005 error that occurs when you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook.
Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2013
Original KB number: 3182535
When attempting to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error:
"There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
HResult: 0x80004005 at Microsoft.Interop.Mapi.CRcwMsgServiceAdmin.ConfigureMsgService..."
This error can occur if there is a problem with your installation of Outlook.
Repairing your Office programs may resolve this issue.
- Close all running Office programs (such as Outlook, Word, or PowerPoint).
- Open Windows Control Panel and select Programs and Features.
- In the list of installed programs, right-click Microsoft Office, select Change, and follow the prompts.
If you are using Office Click-to-Run, see Repair an Office application.
If you still encounter issues installing, enabling, or connecting Microsoft Dynamics CRM for Outlook with a Microsoft Dynamics CRM Online organization, run the Microsoft Support and Recovery Assistant.