Case (Incident) entity reference
Service request case associated with a contract.
Added by: Service Solution
Messages
| Message | SDK class or method |
|---|---|
| ApplyRoutingRule | ApplyRoutingRuleRequest |
| Assign | AssignRequest |
| CalculateTotalTimeIncident | CalculateTotalTimeIncidentRequest |
| CloseIncident | CloseIncidentRequest |
| CloseQuote | CloseQuoteRequest |
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| GrantAccess | GrantAccessRequest |
| IsValidStateTransition | IsValidStateTransitionRequest |
| Merge | MergeRequest |
| ModifyAccess | ModifyAccessRequest |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccessRequest |
| Rollup | RollupRequest |
| SetState | SetStateRequest |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | Incidents |
| DisplayCollectionName | Cases |
| DisplayName | Case |
| EntitySetName | incidents |
| IsBPFEntity | False |
| LogicalCollectionName | incidents |
| LogicalName | incident |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | incidentid |
| PrimaryNameAttribute | title |
| SchemaName | Incident |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActivitiesComplete
- ActualServiceUnits
- BilledServiceUnits
- BlockedProfile
- CaseOriginCode
- CaseTypeCode
- CheckEmail
- ContractDetailId
- ContractId
- ContractServiceLevelCode
- CustomerContacted
- CustomerId
- CustomerIdType
- CustomerSatisfactionCode
- DecrementEntitlementTerm
- Description
- EmailAddress
- EntitlementId
- EntityImage
- ExistingCase
- FirstResponseByKPIId
- FirstResponseSent
- FirstResponseSLAStatus
- FollowupBy
- FollowUpTaskCreated
- ImportSequenceNumber
- IncidentId
- IncidentStageCode
- InfluenceScore
- IsDecrementing
- IsEscalated
- KbArticleId
- LastOnHoldTime
- MasterId
- MessageTypeCode
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- ParentCaseId
- PrimaryContactId
- PriorityCode
- ProcessId
- ProductId
- ProductSerialNumber
- ResolveBy
- ResolveByKPIId
- ResolveBySLAStatus
- ResponseBy
- ResponsibleContactId
- RouteCase
- SentimentValue
- ServiceStage
- SeverityCode
- SLAId
- SocialProfileId
- StageId
- StateCode
- StatusCode
- SubjectId
- TicketNumber
- TimeZoneRuleVersionNumber
- Title
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActivitiesComplete
| Property | Value |
|---|---|
| Description | This attribute is used for Sample Service Business Processes. |
| DisplayName | Activities Complete |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | activitiescomplete |
| RequiredLevel | None |
| Type | Boolean |
ActivitiesComplete Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
ActualServiceUnits
| Property | Value |
|---|---|
| Description | Type the number of service units that were actually required to resolve the case. |
| DisplayName | Actual Service Units |
| Format | None |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | actualserviceunits |
| MaxValue | 1000000000 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
BilledServiceUnits
| Property | Value |
|---|---|
| Description | Type the number of service units that were billed to the customer for the case. |
| DisplayName | Billed Service Units |
| Format | None |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | billedserviceunits |
| MaxValue | 1000000000 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
BlockedProfile
| Property | Value |
|---|---|
| Description | Details whether the profile is blocked or not. |
| DisplayName | Blocked Profile |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | blockedprofile |
| RequiredLevel | None |
| Type | Boolean |
BlockedProfile Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
CaseOriginCode
| Property | Value |
|---|---|
| Description | Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis. |
| DisplayName | Origin |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | caseorigincode |
| RequiredLevel | None |
| Type | Picklist |
CaseOriginCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Phone | |
| 2 | ||
| 3 | Web | |
| 2483 | ||
| 3986 |
CaseTypeCode
| Property | Value |
|---|---|
| Description | Select the type of case to identify the incident for use in case routing and analysis. |
| DisplayName | Case Type |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | casetypecode |
| RequiredLevel | None |
| Type | Picklist |
CaseTypeCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Question | |
| 2 | Problem | |
| 3 | Request |
CheckEmail
| Property | Value |
|---|---|
| Description | This attribute is used for Sample Service Business Processes. |
| DisplayName | Check Email |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | checkemail |
| RequiredLevel | None |
| Type | Boolean |
CheckEmail Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
ContractDetailId
| Property | Value |
|---|---|
| Description | Choose the contract line that the case should be logged under to make sure the customer is charged correctly. |
| DisplayName | Contract Line |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | contractdetailid |
| RequiredLevel | None |
| Targets | contractdetail |
| Type | Lookup |
ContractId
| Property | Value |
|---|---|
| Description | Choose the service contract that the case should be logged under to make sure the customer is eligible for support services. |
| DisplayName | Contract |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | contractid |
| RequiredLevel | None |
| Targets | contract |
| Type | Lookup |
ContractServiceLevelCode
| Property | Value |
|---|---|
| Description | Select the service level for the case to make sure the case is handled correctly. |
| DisplayName | Service Level |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | contractservicelevelcode |
| RequiredLevel | None |
| Type | Picklist |
ContractServiceLevelCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Gold | |
| 2 | Silver | |
| 3 | Bronze |
CustomerContacted
| Property | Value |
|---|---|
| Description | Tells whether customer service representative has contacted the customer or not. |
| DisplayName | Customer Contacted |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | customercontacted |
| RequiredLevel | None |
| Type | Boolean |
CustomerContacted Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
CustomerId
| Property | Value |
|---|---|
| Description | Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities. |
| DisplayName | Customer |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | customerid |
| RequiredLevel | SystemRequired |
| Targets | account,contact |
| Type | Customer |
CustomerIdType
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | Customer Type |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridtype |
| RequiredLevel | ApplicationRequired |
| Type | EntityName |
CustomerSatisfactionCode
| Property | Value |
|---|---|
| Description | Select the customer's level of satisfaction with the handling and resolution of the case. |
| DisplayName | Satisfaction |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | customersatisfactioncode |
| RequiredLevel | None |
| Type | Picklist |
CustomerSatisfactionCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Very Dissatisfied | |
| 2 | Dissatisfied | |
| 3 | Neutral | |
| 4 | Satisfied | |
| 5 | Very Satisfied |
DecrementEntitlementTerm
| Property | Value |
|---|---|
| Description | Shows whether terms of the associated entitlement should be decremented or not. |
| DisplayName | Decrement Entitlement Terms |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | decremententitlementterm |
| RequiredLevel | None |
| Type | Boolean |
DecrementEntitlementTerm Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 1
Description
| Property | Value |
|---|---|
| Description | Type additional information to describe the case to assist the service team in reaching a resolution. |
| DisplayName | Description |
| Format | TextArea |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | description |
| MaxLength | 2000 |
| RequiredLevel | None |
| Type | Memo |
EmailAddress
| Property | Value |
|---|---|
| Description | The primary email address for the entity. |
| DisplayName | Email Address |
| FormatName | |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | emailaddress |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
EntitlementId
| Property | Value |
|---|---|
| Description | Choose the entitlement that is applicable for the case. |
| DisplayName | Entitlement |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | entitlementid |
| RequiredLevel | None |
| Targets | entitlement |
| Type | Lookup |
EntityImage
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | The default image for the entity. |
| DisplayName | Entity Image |
| IsPrimaryImage | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entityimage |
| MaxHeight | 144 |
| MaxWidth | 144 |
| RequiredLevel | None |
| Type | Image |
ExistingCase
| Property | Value |
|---|---|
| Description | Select an existing case for the customer that has been populated. For internal use only. |
| DisplayName | Existing Case |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | existingcase |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
FirstResponseByKPIId
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | First Response By KPI |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | firstresponsebykpiid |
| RequiredLevel | None |
| Targets | slakpiinstance |
| Type | Lookup |
FirstResponseSent
| Property | Value |
|---|---|
| Description | Indicates if the first response has been sent. |
| DisplayName | First Response Sent |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | firstresponsesent |
| RequiredLevel | None |
| Type | Boolean |
FirstResponseSent Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
FirstResponseSLAStatus
| Property | Value |
|---|---|
| Description | Shows the status of the initial response time for the case according to the terms of the SLA. |
| DisplayName | First Response SLA Status |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | firstresponseslastatus |
| RequiredLevel | None |
| Type | Picklist |
FirstResponseSLAStatus Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | In Progress | |
| 2 | Nearing Noncompliance | |
| 3 | Succeeded | |
| 4 | Noncompliant |
FollowupBy
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date by which a customer service representative has to follow up with the customer on this case. |
| DisplayName | Follow Up By |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | followupby |
| RequiredLevel | None |
| Type | DateTime |
FollowUpTaskCreated
| Property | Value |
|---|---|
| Description | This attribute is used for Sample Service Business Processes. |
| DisplayName | Follow up Task Created |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | followuptaskcreated |
| RequiredLevel | None |
| Type | Boolean |
FollowUpTaskCreated Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IncidentId
| Property | Value |
|---|---|
| Description | Unique identifier of the case. |
| DisplayName | Case |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | incidentid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
IncidentStageCode
| Property | Value |
|---|---|
| Description | Select the current stage of the service process for the case to assist service team members when they review or transfer a case. |
| DisplayName | Case Stage |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | incidentstagecode |
| RequiredLevel | None |
| Type | Picklist |
IncidentStageCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Default Value |
InfluenceScore
| Property | Value |
|---|---|
| Description | Will contain the Influencer score coming from NetBreeze. |
| DisplayName | Influence Score |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | influencescore |
| MaxValue | 1000000000 |
| MinValue | 0 |
| Precision | 2 |
| RequiredLevel | None |
| Type | Double |
IsDecrementing
| Property | Value |
|---|---|
| Description | For system use only. |
| DisplayName | Decrementing |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | isdecrementing |
| RequiredLevel | None |
| Type | Boolean |
IsDecrementing Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
IsEscalated
| Property | Value |
|---|---|
| Description | Indicates if the case has been escalated. |
| DisplayName | Is Escalated |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | isescalated |
| RequiredLevel | None |
| Type | Boolean |
IsEscalated Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
KbArticleId
| Property | Value |
|---|---|
| Description | Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer. |
| DisplayName | Knowledge Base Article |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | kbarticleid |
| RequiredLevel | None |
| Targets | kbarticle |
| Type | Lookup |
LastOnHoldTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Contains the date time stamp of the last on hold time. |
| DisplayName | Last On Hold Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | lastonholdtime |
| RequiredLevel | None |
| Type | DateTime |
MasterId
| Property | Value |
|---|---|
| Description | Choose the primary case the current case was merged into. |
| DisplayName | Master Case |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | masterid |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
MessageTypeCode
| Property | Value |
|---|---|
| Description | Shows whether the post originated as a public or private message. |
| DisplayName | Received As |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | messagetypecode |
| RequiredLevel | None |
| Type | Picklist |
MessageTypeCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Public Message | |
| 1 | Private Message |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
OwnerId
| Property | Value |
|---|---|
| Description | Owner Id |
| DisplayName | Owner |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdType
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Owner Id Type |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
ParentCaseId
| Property | Value |
|---|---|
| Description | Choose the parent case for a case. |
| DisplayName | Parent Case |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | parentcaseid |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
PrimaryContactId
| Property | Value |
|---|---|
| Description | Select a primary contact for this case. |
| DisplayName | Contact |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | primarycontactid |
| RequiredLevel | None |
| Targets | contact |
| Type | Lookup |
PriorityCode
| Property | Value |
|---|---|
| Description | Select the priority so that preferred customers or critical issues are handled quickly. |
| DisplayName | Priority |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | prioritycode |
| RequiredLevel | None |
| Type | Picklist |
PriorityCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | High | |
| 2 | Normal | |
| 3 | Low |
ProcessId
| Property | Value |
|---|---|
| Description | Contains the id of the process associated with the entity. |
| DisplayName | Process Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | processid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
ProductId
| Property | Value |
|---|---|
| Description | Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product. |
| DisplayName | Product |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | productid |
| RequiredLevel | None |
| Targets | product |
| Type | Lookup |
ProductSerialNumber
| Property | Value |
|---|---|
| Description | Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported. |
| DisplayName | Serial Number |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | productserialnumber |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ResolveBy
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date by when the case must be resolved. |
| DisplayName | Resolve By |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | resolveby |
| RequiredLevel | None |
| Type | DateTime |
ResolveByKPIId
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Resolve By KPI |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | resolvebykpiid |
| RequiredLevel | None |
| Targets | slakpiinstance |
| Type | Lookup |
ResolveBySLAStatus
| Property | Value |
|---|---|
| Description | Shows the status of the resolution time for the case according to the terms of the SLA. |
| DisplayName | Resolve By SLA Status |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | resolvebyslastatus |
| RequiredLevel | None |
| Type | Picklist |
ResolveBySLAStatus Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | In Progress | |
| 2 | Nearing Noncompliance | |
| 3 | Succeeded | |
| 4 | Noncompliant |
ResponseBy
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | For internal use only. |
| DisplayName | First Response By |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | responseby |
| RequiredLevel | None |
| Type | DateTime |
ResponsibleContactId
| Property | Value |
|---|---|
| Description | Choose an additional customer contact who can also help resolve the case. |
| DisplayName | Responsible Contact |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | responsiblecontactid |
| RequiredLevel | None |
| Targets | contact |
| Type | Lookup |
RouteCase
| Property | Value |
|---|---|
| Description | Tells whether the incident has been routed to queue or not. |
| DisplayName | Route Case |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | routecase |
| RequiredLevel | None |
| Type | Boolean |
RouteCase Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 1
SentimentValue
| Property | Value |
|---|---|
| Description | Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values. |
| DisplayName | Sentiment Value |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | sentimentvalue |
| MaxValue | 100000000000 |
| MinValue | -100000000000 |
| Precision | 2 |
| RequiredLevel | None |
| Type | Double |
ServiceStage
| Property | Value |
|---|---|
| Description | Select the stage, in the case resolution process, that the case is in. |
| DisplayName | Service Stage |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | servicestage |
| RequiredLevel | None |
| Type | Picklist |
ServiceStage Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Identify | |
| 1 | Research | |
| 2 | Resolve |
SeverityCode
| Property | Value |
|---|---|
| Description | Select the severity of this case to indicate the incident's impact on the customer's business. |
| DisplayName | Severity |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | severitycode |
| RequiredLevel | None |
| Type | Picklist |
SeverityCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Default Value |
SLAId
| Property | Value |
|---|---|
| Description | Choose the service level agreement (SLA) that you want to apply to the case record. |
| DisplayName | SLA |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | slaid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SocialProfileId
| Property | Value |
|---|---|
| Description | Unique identifier of the social profile with which the case is associated. |
| DisplayName | Social Profile |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | socialprofileid |
| RequiredLevel | None |
| Targets | socialprofile |
| Type | Lookup |
StageId
| Property | Value |
|---|---|
| Description | Contains the id of the stage where the entity is located. |
| DisplayName | Stage Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | stageid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
StateCode
| Property | Value |
|---|---|
| Description | Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated. |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
StateCode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Active | 1 | Active |
| 1 | Resolved | 5 | Resolved |
| 2 | Canceled | 6 | Canceled |
StatusCode
| Property | Value |
|---|---|
| Description | Select the case's status. |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
StatusCode Choices/Options
| Value | Label | State |
|---|---|---|
| 1 | In Progress | 0 |
| 2 | On Hold | 0 |
| 3 | Waiting for Details | 0 |
| 4 | Researching | 0 |
| 5 | Problem Solved | 1 |
| 6 | Canceled | 2 |
| 1000 | Information Provided | 1 |
| 2000 | Merged | 2 |
SubjectId
| Property | Value |
|---|---|
| Description | Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area. |
| DisplayName | Subject |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | subjectid |
| RequiredLevel | None |
| Targets | subject |
| Type | Lookup |
TicketNumber
| Property | Value |
|---|---|
| Description | Shows the case number for customer reference and searching capabilities. This cannot be modified. |
| DisplayName | Case Number |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | ticketnumber |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Title
| Property | Value |
|---|---|
| Description | Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views. |
| DisplayName | Case Title |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | title |
| MaxLength | 200 |
| RequiredLevel | ApplicationRequired |
| Type | String |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TraversedPath
| Property | Value |
|---|---|
| Description | A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur. |
| DisplayName | Traversed Path |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | traversedpath |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- AccountId
- AccountIdName
- AccountIdYomiName
- ContactId
- ContactIdName
- ContactIdYomiName
- ContractDetailIdName
- ContractIdName
- CreatedBy
- CreatedByExternalParty
- CreatedByExternalPartyName
- CreatedByExternalPartyYomiName
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- CustomerIdName
- CustomerIdYomiName
- EntitlementIdName
- EntityImage_Timestamp
- EntityImage_URL
- EntityImageId
- EscalatedOn
- ExchangeRate
- FirstResponseByKPIIdName
- KbArticleIdName
- MasterIdName
- Merged
- ModifiedBy
- ModifiedByExternalParty
- ModifiedByExternalPartyName
- ModifiedByExternalPartyYomiName
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- NumberOfChildIncidents
- OnHoldTime
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- ParentCaseIdName
- PrimaryContactIdName
- PrimaryContactIdYomiName
- ProductIdName
- ResolveByKPIIdName
- ResponsibleContactIdName
- ResponsibleContactIdYomiName
- SLAInvokedId
- SLAInvokedIdName
- SLAName
- SocialProfileIdName
- SubjectIdName
- TransactionCurrencyIdName
- VersionNumber
AccountId
| Property | Value |
|---|---|
| Description | Unique identifier of the account with which the case is associated. |
| DisplayName | Account |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountid |
| RequiredLevel | None |
| Targets | account |
| Type | Lookup |
AccountIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
AccountIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountidyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ContactId
| Property | Value |
|---|---|
| Description | Unique identifier of the contact associated with the case. |
| DisplayName | Contact |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactid |
| RequiredLevel | None |
| Targets | contact |
| Type | Lookup |
ContactIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ContactIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactidyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ContractDetailIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contractdetailidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ContractIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contractidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedBy
| Property | Value |
|---|---|
| Description | Shows who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByExternalParty
| Property | Value |
|---|---|
| Description | Shows the external party who created the record. |
| DisplayName | Created By (External Party) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdbyexternalparty |
| RequiredLevel | None |
| Targets | externalparty |
| Type | Lookup |
CreatedByExternalPartyName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyexternalpartyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByExternalPartyYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyexternalpartyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Shows who created the record on behalf of another user. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CustomerIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridname |
| MaxLength | 160 |
| RequiredLevel | ApplicationRequired |
| Type | String |
CustomerIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridyominame |
| MaxLength | 450 |
| RequiredLevel | ApplicationRequired |
| Type | String |
EntitlementIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entitlementidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
EntityImage_Timestamp
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entityimage_timestamp |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
EntityImage_URL
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Url |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entityimage_url |
| MaxLength | 200 |
| RequiredLevel | None |
| Type | String |
EntityImageId
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entityimageid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
EscalatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Indicates the date and time when the case was escalated. |
| DisplayName | Escalated On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | escalatedon |
| RequiredLevel | None |
| Type | DateTime |
ExchangeRate
| Property | Value |
|---|---|
| Description | Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
FirstResponseByKPIIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | firstresponsebykpiidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
KbArticleIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | kbarticleidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
MasterIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | masteridname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
Merged
| Property | Value |
|---|---|
| Description | Tells whether the incident has been merged with another incident. |
| DisplayName | Internal Use Only |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | merged |
| RequiredLevel | None |
| Type | Boolean |
Merged Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
ModifiedBy
| Property | Value |
|---|---|
| Description | Shows who last updated the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByExternalParty
| Property | Value |
|---|---|
| Description | Shows the external party who modified the record. |
| DisplayName | Modified By (External Party) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalparty |
| RequiredLevel | None |
| Targets | externalparty |
| Type | Lookup |
ModifiedByExternalPartyName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalpartyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByExternalPartyYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyexternalpartyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Shows who last updated the record on behalf of another user. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
NumberOfChildIncidents
| Property | Value |
|---|---|
| Description | Number of child incidents associated with the incident. |
| DisplayName | Child Cases |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | numberofchildincidents |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
OnHoldTime
| Property | Value |
|---|---|
| Description | Shows the duration in minutes for which the case was on hold. |
| DisplayName | On Hold Time (Minutes) |
| Format | None |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | onholdtime |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
OwnerIdName
| Property | Value |
|---|---|
| Description | Name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | Yomi name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Unique identifier for the business unit that owns the record |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | Unique identifier for the team that owns the record. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Unique identifier for the user that owns the record. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ParentCaseIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | parentcaseidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
PrimaryContactIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | primarycontactidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
PrimaryContactIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | primarycontactidyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ProductIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | productidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ResolveByKPIIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | resolvebykpiidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ResponsibleContactIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | responsiblecontactidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ResponsibleContactIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | responsiblecontactidyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SLAInvokedId
| Property | Value |
|---|---|
| Description | Last SLA that was applied to this case. This field is for internal use only. |
| DisplayName | Last SLA applied |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SLAInvokedIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SLAName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slaname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SocialProfileIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | socialprofileidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SubjectIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | subjectidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- Incident_ActivityPointers
- Incident_SyncErrors
- incident_activity_parties
- Incident_DuplicateMatchingRecord
- Incident_DuplicateBaseRecord
- Incident_AsyncOperations
- Incident_MailboxTrackingFolder
- Incident_ProcessSessions
- Incident_BulkDeleteFailures
- incident_principalobjectattributeaccess
- Incident_Appointments
- Incident_Emails
- Incident_Faxes
- Incident_Letters
- Incident_Phonecalls
- Incident_Tasks
- Incident_RecurringAppointmentMasters
- Incident_SocialActivities
- incident_connections1
- incident_connections2
- Incident_QueueItem
- Incident_Annotation
- slakpiinstance_incident
- Incident_ServiceAppointments
- incident_actioncard
- Incident_IncidentResolutions
- incident_PostFollows
- incident_existingcase
- incident_master_incident
- incident_parent_incident
- OriginatingCase_Lead
- knowledgearticle_incidents
- lk_phonetocaseprocess_incidentid
- incident_OpportunityCloses
- incident_OrderCloses
- incident_QuoteCloses
Incident_ActivityPointers
Added by: System Solution Solution
Same as the Incident_ActivityPointers many-to-one relationship for the activitypointer entity.
| Property | Value |
|---|---|
| ReferencingEntity | activitypointer |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_ActivityPointers |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 10 |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_SyncErrors
Added by: System Solution Solution
Same as the Incident_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_activity_parties
Added by: System Solution Solution
Same as the incident_activity_parties many-to-one relationship for the activityparty entity.
| Property | Value |
|---|---|
| ReferencingEntity | activityparty |
| ReferencingAttribute | partyid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incident_activity_parties |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_DuplicateMatchingRecord
Added by: System Solution Solution
Same as the Incident_DuplicateMatchingRecord many-to-one relationship for the duplicaterecord entity.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | duplicaterecordid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_DuplicateMatchingRecord |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_DuplicateBaseRecord
Added by: System Solution Solution
Same as the Incident_DuplicateBaseRecord many-to-one relationship for the duplicaterecord entity.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | baserecordid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_DuplicateBaseRecord |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_AsyncOperations
Added by: System Solution Solution
Same as the Incident_AsyncOperations many-to-one relationship for the asyncoperation entity.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_MailboxTrackingFolder
Added by: System Solution Solution
Same as the Incident_MailboxTrackingFolder many-to-one relationship for the mailboxtrackingfolder entity.
| Property | Value |
|---|---|
| ReferencingEntity | mailboxtrackingfolder |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_MailboxTrackingFolder |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_ProcessSessions
Added by: System Solution Solution
Same as the Incident_ProcessSessions many-to-one relationship for the processsession entity.
| Property | Value |
|---|---|
| ReferencingEntity | processsession |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_ProcessSessions |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 110 |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_BulkDeleteFailures
Added by: System Solution Solution
Same as the Incident_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | Incident_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_principalobjectattributeaccess
Added by: System Solution Solution
Same as the incident_principalobjectattributeaccess many-to-one relationship for the principalobjectattributeaccess entity.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incident_principalobjectattributeaccess |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_Appointments
Added by: System Solution Solution
Same as the Incident_Appointments many-to-one relationship for the appointment entity.
| Property | Value |
|---|---|
| ReferencingEntity | appointment |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Appointments |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_Emails
Added by: System Solution Solution
Same as the Incident_Emails many-to-one relationship for the email entity.
| Property | Value |
|---|---|
| ReferencingEntity | |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Emails |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_Faxes
Added by: System Solution Solution
Same as the Incident_Faxes many-to-one relationship for the fax entity.
| Property | Value |
|---|---|
| ReferencingEntity | fax |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Faxes |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_Letters
Added by: System Solution Solution
Same as the Incident_Letters many-to-one relationship for the letter entity.
| Property | Value |
|---|---|
| ReferencingEntity | letter |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Letters |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_Phonecalls
Added by: System Solution Solution
Same as the Incident_Phonecalls many-to-one relationship for the phonecall entity.
| Property | Value |
|---|---|
| ReferencingEntity | phonecall |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Phonecalls |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_Tasks
Added by: System Solution Solution
Same as the Incident_Tasks many-to-one relationship for the task entity.
| Property | Value |
|---|---|
| ReferencingEntity | task |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Tasks |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_RecurringAppointmentMasters
Added by: System Solution Solution
Same as the Incident_RecurringAppointmentMasters many-to-one relationship for the recurringappointmentmaster entity.
| Property | Value |
|---|---|
| ReferencingEntity | recurringappointmentmaster |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_RecurringAppointmentMasters |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Incident_SocialActivities
Added by: System Solution Solution
Same as the Incident_SocialActivities many-to-one relationship for the socialactivity entity.
| Property | Value |
|---|---|
| ReferencingEntity | socialactivity |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_SocialActivities |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_connections1
Added by: System Solution Solution
Same as the incident_connections1 many-to-one relationship for the connection entity.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record1id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_connections1 |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 100 |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_connections2
Added by: System Solution Solution
Same as the incident_connections2 many-to-one relationship for the connection entity.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record2id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_connections2 |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: 100 |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_QueueItem
Added by: System Solution Solution
Same as the Incident_QueueItem many-to-one relationship for the queueitem entity.
| Property | Value |
|---|---|
| ReferencingEntity | queueitem |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_QueueItem |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_Annotation
Added by: System Solution Solution
Same as the Incident_Annotation many-to-one relationship for the annotation entity.
| Property | Value |
|---|---|
| ReferencingEntity | annotation |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_Annotation |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
slakpiinstance_incident
Added by: System Solution Solution
Same as the slakpiinstance_incident many-to-one relationship for the slakpiinstance entity.
| Property | Value |
|---|---|
| ReferencingEntity | slakpiinstance |
| ReferencingAttribute | regarding |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | slakpiinstance_incident |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_ServiceAppointments
Same as the Incident_ServiceAppointments many-to-one relationship for the serviceappointment entity.
| Property | Value |
|---|---|
| ReferencingEntity | serviceappointment |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_ServiceAppointments |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: RemoveLink Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_actioncard
Added by: System Solution Solution
Same as the incident_actioncard many-to-one relationship for the actioncard entity.
| Property | Value |
|---|---|
| ReferencingEntity | actioncard |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_actioncard |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Incident_IncidentResolutions
Same as the Incident_IncidentResolutions many-to-one relationship for the incidentresolution entity.
| Property | Value |
|---|---|
| ReferencingEntity | incidentresolution |
| ReferencingAttribute | incidentid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Incident_IncidentResolutions |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_PostFollows
Added by: System Solution Solution
Same as the incident_PostFollows many-to-one relationship for the postfollow entity.
| Property | Value |
|---|---|
| ReferencingEntity | postfollow |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incident_PostFollows |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_existingcase
Same as the incident_existingcase many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | existingcase |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_existingcase |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_master_incident
Same as the incident_master_incident many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | masterid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incident_master_incident |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_parent_incident
Same as the incident_parent_incident many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | parentcaseid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | incident_parent_incident |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
OriginatingCase_Lead
Same as the OriginatingCase_Lead many-to-one relationship for the lead entity.
| Property | Value |
|---|---|
| ReferencingEntity | lead |
| ReferencingAttribute | originatingcaseid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | OriginatingCase_Lead |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticle_incidents
Same as the knowledgearticle_incidents many-to-one relationship for the knowledgearticleincident entity.
| Property | Value |
|---|---|
| ReferencingEntity | knowledgearticleincident |
| ReferencingAttribute | incidentid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | knowledgearticle_incidents |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
lk_phonetocaseprocess_incidentid
Same as the lk_phonetocaseprocess_incidentid many-to-one relationship for the phonetocaseprocess entity.
| Property | Value |
|---|---|
| ReferencingEntity | phonetocaseprocess |
| ReferencingAttribute | incidentid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_phonetocaseprocess |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incident_OpportunityCloses
Added by: Sales Solution
Same as the incident_OpportunityCloses many-to-one relationship for the opportunityclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | opportunityclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_OpportunityCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_OrderCloses
Added by: Sales Solution
Same as the incident_OrderCloses many-to-one relationship for the orderclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | orderclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_OrderCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
incident_QuoteCloses
Added by: Sales Solution
Same as the incident_QuoteCloses many-to-one relationship for the quoteclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | quoteclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | incident_QuoteCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- lk_incidentbase_createdby
- lk_incidentbase_createdonbehalfby
- lk_incidentbase_modifiedby
- lk_incidentbase_modifiedonbehalfby
- system_user_incidents
- team_incidents
- business_unit_incidents
- processstage_incident
- manualsla_cases
- sla_cases
- incident_customer_accounts
- contact_as_responsible_contact
- incident_customer_contacts
- contact_as_primary_contact
- contract_cases
- contract_detail_cases
- entitlement_cases
- incident_existingcase
- incident_master_incident
- incident_parent_incident
- kbarticle_incidents
- product_incidents
- slakpiinstance_incident_firstresponsebykpi
- slakpiinstance_incident_resolvebykpi
- socialprofile_cases
- subject_incidents
- TransactionCurrency_Incident
lk_incidentbase_createdby
Added by: System Solution Solution
See the lk_incidentbase_createdby one-to-many relationship for the systemuser entity.
lk_incidentbase_createdonbehalfby
Added by: System Solution Solution
See the lk_incidentbase_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentbase_modifiedby
Added by: System Solution Solution
See the lk_incidentbase_modifiedby one-to-many relationship for the systemuser entity.
lk_incidentbase_modifiedonbehalfby
Added by: System Solution Solution
See the lk_incidentbase_modifiedonbehalfby one-to-many relationship for the systemuser entity.
system_user_incidents
Added by: System Solution Solution
See the system_user_incidents one-to-many relationship for the systemuser entity.
team_incidents
Added by: System Solution Solution
See the team_incidents one-to-many relationship for the team entity.
business_unit_incidents
Added by: System Solution Solution
See the business_unit_incidents one-to-many relationship for the businessunit entity.
processstage_incident
Added by: System Solution Solution
See the processstage_incident one-to-many relationship for the processstage entity.
manualsla_cases
Added by: System Solution Solution
See the manualsla_cases one-to-many relationship for the sla entity.
sla_cases
Added by: System Solution Solution
See the sla_cases one-to-many relationship for the sla entity.
incident_customer_accounts
Added by: System Solution Solution
See the incident_customer_accounts one-to-many relationship for the account entity.
contact_as_responsible_contact
Added by: System Solution Solution
See the contact_as_responsible_contact one-to-many relationship for the contact entity.
incident_customer_contacts
Added by: System Solution Solution
See the incident_customer_contacts one-to-many relationship for the contact entity.
contact_as_primary_contact
Added by: System Solution Solution
See the contact_as_primary_contact one-to-many relationship for the contact entity.
contract_cases
See the contract_cases one-to-many relationship for the contract entity.
contract_detail_cases
See the contract_detail_cases one-to-many relationship for the contractdetail entity.
entitlement_cases
See the entitlement_cases one-to-many relationship for the entitlement entity.
incident_existingcase
See the incident_existingcase one-to-many relationship for the incident entity.
incident_master_incident
See the incident_master_incident one-to-many relationship for the incident entity.
incident_parent_incident
See the incident_parent_incident one-to-many relationship for the incident entity.
kbarticle_incidents
Added by: System Solution Solution
See the kbarticle_incidents one-to-many relationship for the kbarticle entity.
product_incidents
Added by: Product Management Solution
See the product_incidents one-to-many relationship for the product entity.
slakpiinstance_incident_firstresponsebykpi
Added by: System Solution Solution
See the slakpiinstance_incident_firstresponsebykpi one-to-many relationship for the slakpiinstance entity.
slakpiinstance_incident_resolvebykpi
Added by: System Solution Solution
See the slakpiinstance_incident_resolvebykpi one-to-many relationship for the slakpiinstance entity.
socialprofile_cases
Added by: System Solution Solution
See the socialprofile_cases one-to-many relationship for the socialprofile entity.
subject_incidents
Added by: System Solution Solution
See the subject_incidents one-to-many relationship for the subject entity.
TransactionCurrency_Incident
Added by: System Solution Solution
See the TransactionCurrency_Incident one-to-many relationship for the transactioncurrency entity.
Many-To-Many Relationships
Relationship details provided where the Incident entity is the first entity in the relationship. Listed by SchemaName.
KnowledgeBaseRecord_Incident
See the KnowledgeBaseRecord_Incident many-to-many relationship for the knowledgebaserecord entity.