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Release quarantined messages from the spam quarantine mailbox

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Applies to: Exchange Server 2013

You can use Microsoft Outlook to recover a quarantined message from the spam quarantine mailbox.

Spam quarantine is a feature of the Content Filter agent that reduces the risk of losing legitimate messages. When a message meets the spam quarantine threshold, it's wrapped in a non-delivery report (NDR) and delivered to the spam quarantine mailbox. For more information about the spam quarantine feature, see Spam quarantine.

What do you need to know before you begin?

  • Estimated time to complete each procedure: 15 minutes

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "Mailbox access" entry in the Mail flow permissions topic.

  • This procedure requires that you've configured the anti-spam quarantine mailbox. For more information, see Configure a spam quarantine mailbox.

  • To access the quarantine mailbox, you need to configure an Outlook profile for that mailbox and then open the mailbox using Outlook. For more information about configuring and using multiple Outlook profiles, see Overview of Outlook e-mail profiles.

  • To make it easier to locate the message you want to recover, you can create a custom Outlook form and modify the default view to expose the original sender address in the list of messages. For detailed steps, see Configure Outlook to show the original sender in the quarantine mailbox.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.

Use Outlook 2010 or Outlook 2013 to release a message from the spam quarantine mailbox

  1. Open the quarantine mailbox using Outlook 2010 or Outlook 2013 on a client computer.

  2. In the Mail view, find the message you want to recover in the Inbox, and then double-click the message to open it.

  3. In the Move section of the Ribbon, click Actions > Resend this Message.

  4. When the message opens, click Send to resend the message to the intended recipient.

Use Outlook 2007 to release a message from the spam quarantine mailbox

  1. Open the quarantine mailbox using Outlook 2007 on a client computer.

  2. In the Mail Folders view, find the message you want to recover in the Inbox, and then double-click the message to open it.

  3. On the Report tab, in the Respond group, click Send Again.

  4. When the message opens, click Send to resend the message to the intended recipient.

How do you know this worked?

To verify that you have successfully released the message from the spam quarantine mailbox, contact the recipient and verify they received the message.