Manage devices and protect data with on-premises MDM in Configuration Manager

Artikkel
10/04/2022

Applies to: Configuration Manager (current branch)

Mobile devices can store sensitive data and provide easy access to many organizational resources. To help protect devices and data, use Configuration Manager for the following device management actions:

Full wipe: Restore the device to its factory settings
Selective wipe: Remove only organizational data
Passcode reset: Remove or reset the passcode when a user forgets it
Remote lock: Help secure a device that might be lost

Full wipe

When you need to secure a lost device or when you retire a device from active use, you can start a full wipe on it. This action restores the device to its factory defaults. It removes all organizational and user data and settings.

In the Configuration Manager console, go to the Assets and Compliance workspace, and choose the Devices node. You can also choose Device Collections and select a collection of which the device is a member.
Select the device that you want to wipe.
On the ribbon, in the Device group, select Remote Device Actions, and then choose Retire/Wipe.
In the Retire from Configuration Manager window, select the option to Wipe the mobile device and retire it from Configuration Manager.

Selective wipe

To remove only organizational data from a device, start a selective wipe.

Behaviors by OS version

The following tables describe what data is removed and the effect on data that remains on the device after a selective wipe.

Windows 10, Windows 8.1, Windows RT 8.1, and Windows RT

Content	Selective wipe behavior
Apps and associated data installed by Configuration Manager	It uninstalls the apps, and removes any sideloading keys. It revokes the encryption key for apps that use Windows Selective Wipe, and the data is no longer accessible.
VPN and Wi-Fi profiles	Removes the profiles
Certificates	Removes and revokes the certificates
Settings	Removes requirements
Email profiles	Removes email that's EFS-enabled, which includes the Mail app for Windows email and attachments.

Windows 10 Mobile, Windows Phone 8.0, and Windows Phone 8.1

Content	Selective wipe behavior
Company apps and associated data installed by Configuration Manager	It uninstalls the apps and removes organizational app data.
VPN and Wi-Fi profiles	Removes the profiles for Windows 10 Mobile and Windows Phone 8.1
Certificates	Removes the certificates for Windows Phone 8.1
Email profiles	Removes the profiles (except Windows Phone 8.0)

The following settings are also removed from Windows 10 Mobile and Windows Phone 8.1 devices:

Require a password to unlock mobile devices
Allow simple passwords
Minimum password length
Required password type
Password expiration (days)
Remember password history
Number of repeated sign-in failures to allow before the device is wiped
Minutes of inactivity before password is required
Required password type – minimum number of character sets
Allow camera
Require encryption on mobile device
Allow removable storage
Allow web browser
Allow application store
Allow screen capture
Allow geolocation
Allow Microsoft Account
Allow copy and paste
Allow Wi-Fi tethering
Allow automatic connection to free Wi-Fi hotspots
Allow Wi-Fi hotspot reporting
Allow factory reset
Allow Bluetooth
Allow NFC
Allow Wi-Fi

Start a selective wipe

In the Configuration Manager console, go to the Assets and Compliance workspace, and choose the Devices node. You can also choose Device Collections and select a collection of which the device is a member.
Select the device that you want to wipe.
On the ribbon, in the Device group, select Remote Device Actions, and then choose Retire/Wipe.
In the Retire from Configuration Manager window, select the following option: Wipe company content and retire the mobile device from Configuration Manager.

Recommendations for selective wipe

For a successful wipe of email, set up email profiles to Windows Phone 8.1 devices.
For a successful wipe of apps, make sure the apps are distributed through mobile device app management.

Passcode reset

If a user forgets their passcode, use this action to force a new temporary passcode on the device. You can also remove the passcode entirely. The following table lists how passcode reset works on different mobile platforms.

OS version	Passcode reset
Windows 10	Not supported
Windows 10 mobile	Supported, excluding Microsoft Entra joined devices
Windows Phone 8 and Windows Phone 8.1	Supported
Windows RT 8.1	Not supported
Windows 8.1	Not supported

Note

Start the passcode reset action from the top-level site. For example, if you use a central administration site, you can only do the action on that site. If you're using a standalone primary site, you can only do the action from that site.

Remotely reset the passcode on a mobile device

In the Configuration Manager console, go to the Assets and Compliance workspace, and choose the Devices node. You can also choose Device Collections and select a collection of which the device is a member.
Select the device or devices on which to reset the passcode.
On the ribbon, in the Device group, select Remote Device Actions, and then choose Passcode Reset.

Show the state of the passcode reset

In the Configuration Manager console, go to the Assets and Compliance workspace, and choose the Devices node. You can also choose Device Collections and select a collection of which the device is a member.
Select the device or devices on which to show the state of the passcode reset.
On the ribbon, in the Device group, select Remote Device Actions, and then choose Show Passcode State.

Remote lock

If a user loses their device, you can lock the device remotely. The following table lists how remote lock works on different mobile platforms.

OS version	Remote lock
Windows 10	Not supported
Windows Phone 8 and Windows Phone 8.1	Supported
Windows RT 8.1	Supported, if the current user of the device is the same user who enrolled the device.
Windows 8.1	Supported, if the current user of the device is the same user who enrolled the device.