Improve your Copilot Studio projects, an overview

Improving your Copilot Studio projects is essential for delivering high-quality, high-impact agent experiences. Once your agent is live, continuous measurement and refinement help you understand how users interact with it, where it succeeds, and where it needs improvement.

This improvement guide covers key practices for evaluating and enhancing your Copilot Studio agents. You learn how to assess real-world usage, define meaningful outcomes, build a tailored analytics strategy, and apply data-driven optimizations that strengthen every interaction.

Use the following articles to improve your Copilot Studio projects:

• Measure and improve agent performance with Key Performance Indicators (KPIs) and analytics: Use Copilot Studio analytics to track engagement, outcomes, and user feedback. Optimize agent performance and guide continuous improvement.
• Measure engagement and usage trends: Learn how to understand user interaction patterns, evaluate conversation quality, and identify where your agent needs improvement.
• Measure outcomes and success: Track and interpret engagement and outcome metrics for your Copilot Studio agents. Measure performance and identify where conversations succeed or fail.
• Optimize deflection and resolution: Identify where your agent successfully resolves inquiries, where it falls short, and how to increase effective deflection with better routing, knowledge, and orchestration.
• Develop a custom analytics strategy: Create a measurement approach tailored to your organization's goals, combining built-in analytics with custom telemetry and insight pipelines.
• Optimize prompts and instructions: Refine prompts, tool descriptions, and instructions to improve clarity, reduce ambiguity, and guide the orchestrator toward more accurate and consistent responses.
• Review the improve checklist: Use these questions during regular reviews, such as sprint ceremonies, monthly optimizations, or pre-release readiness.