Learn to use Unified Service Desk

This section provides information about the features and capabilities of Unified Service Desk Microsoft Dynamics CRM-i jaoks that you can use to configure your agent desktop application. We recommend that you read the topics in this section in the order that they appear in the table of contents to make the most of the information in developing your understanding about Unified Service Desk.

After reading these topics, you might want to go through a series of walkthroughs that demonstrate how to progressively build an agent application using various Unified Service Desk features. Lisateave: Unified Service Deski konfigureerimise näidisprotseduurid

Selle jaotise sisu

Hostitud juhtelementide tüübid, toimingud ja sündmused

View predefined actions and events for a hosted control

View embedded help for actions and events

Use replacement parameters to configure Unified Service Desk

Paneelid, paneelitüübid ja paneelipaigutused Unified Service Deskis

Toolbars in Unified Service Desk

Use window navigation rules in Unified Service Desk

Session management in Unified Service Desk

Guide customer interactions with agent scripts

Execute scripts using scriptlets in Unified Service Desk

Search data using entity searches in Unified Service Desk

Parature’i teadmiste kasutamine klientide tulemuslikuks kaasamiseks

Viide

Hosted control types and action/event reference

Seotud jaotised

Agentrakenduse konfigureerimise alustamine

Unified Service Deski konfigureerimise näidisprotseduurid

Unified Service Desk
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