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"The Kerberos subsystem encountered an error, The SQL Server instance name must be the same as the computer name" error when you install Microsoft Dynamics CRM

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This article helps you resolve the problem where the error The Kerberos subsystem encountered an error, The SQL Server instance name must be the same as the computer name occurs.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2841195

Symptoms

When installing Microsoft Dynamics CRM 2011 Server, the following error may occur:

The SQL Server instance name must be the same as the computer name.

Cause

The Microsoft SQL Server machine name has been changed after the Microsoft SQL Server had been installed

Resolution

Utilize the steps below to resolve the error message:

  1. On the Microsoft SQL server, select Start and open SQL Server Management Studio.

  2. Connect to the Server and instance that will contain the Microsoft Dynamics CRM databases.

  3. Select New Query from the toolbar.

  4. Enter the two lines below and then select the execute button on the toolbar

    Select @@SERVERNAME

Select * from sysservers

  5. Observing the results will show a mismatch.

  6. Clear the previous lines and enter the line below. You will need to replace the <servername> with the name in the svrname column from step 4.

    sp_dropserver '<servername>'

  7. Clear the previous line and enter the line below. You will need to replace the <servername> with the value of the select @@servername from step 4.

    sp_addserver '<servername>', 'local'

  8. Enter the two lines below and then select the execute button on the toolbar:

    sp_helpserver

select @@servername

  9. Last Restart the SQL Server Service for this instance of SQL.