Get started with Dynamics 365 Contact Center
Dynamics 365 Contact Center infuses generative AI throughout the contact center workflow. It spans the channels of communication, self-service, intelligent routing, agent-assisted service, and operations to help contact centers solve problems faster, empower customer service representatives, and reduce costs.
Learning objectives
This module explains the following concepts:
- Benefits and features of Dynamics 365 Contact Center
- How to administer Dynamics 365 Contact Center
- Embedded experience for Dynamics 365 Contact Center
- Contact Center workspace
Prerequisites
None