Troubleshoot audio, video, and client issues

Module
10 Units

Intermediate

Administrator

Microsoft 365

Microsoft Teams

Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.

Learning objectives

By the end of this module, you'll be able to:

Describe key aspects of Teams troubleshooting.
Identify call quality issues with call analytics.
Identify call quality issues with Call Quality Dashboard.
Identify call quality issues with the Direct Routing Health Dashboard.

Prerequisites

A proficient understanding of basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices, including using PowerShell.

Introduction min
Troubleshoot Teams min
Collect and identify logs min
Clear Microsoft Teams client cache min
Identify issues with call analytics min
Identify issues with Call Quality Dashboard min
Use Power BI to analyze Call Quality Dashboard data min
Identify issues with the Direct Routing Health Dashboard min
Knowledge check min
Summary min