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Troubleshoot desktop flow run queue errors

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This article provides background and potential solutions to queue-based errors encountered during desktop flow runs.

Applies to:   Power Automate
Original KB number:   5004537

Symptoms

Your desktop flow might fail to run with the error code NoCandidateMachine or the error details "No machine able to run the desktop flow has been found."

You might also receive one of these common suberror codes:

Cause

When no machines are available, Power Automate creates a queue to hold the desktop flows waiting to be run. Once a machine is available, the next desktop flow run will be selected to run based on priority and request time. If no machine is available after six hours since the time it was requested, the desktop flow will time out and fail with a NoCandidateMachine error code.

As mentioned in the error message, this error means that the orchestrator can't find an available machine to run the desktop flow. This error occurs before the execution of the desktop flow starts.

Important

Power Automate automatically scales the number of concurrent desktop flow runs to the supported maximum value. The machine run queue follows a first-in, first-out approach, which means the first run received is the next one to be executed. If all available machines have reached their maximum concurrent sessions and can't execute the next run in the queue, the queue is blocked until a machine becomes available to run the next run in the queue.

SessionExistsForTheUserWhenUnattended

This error occurs when you try to run an unattended desktop flow on a target machine where the user used in the desktop flow connection is signed in.

Resolution

To resolve the issue, sign out of the session (a locked session will lead to this error), and confirm that you aren't signed in with the same user on the machine.

UnattendedUserSessionDisconnected

This error occurs when you try to run an unattended desktop flow on a target machine where there's a disconnected session for the user used in the desktop flow connection.

Resolution

To resolve the issue, sign out of the disconnected session, and confirm that you aren't signed in with the same user on the machine.

UnattendedUserSessionLocked

This error occurs when you try to run an unattended desktop flow on a target machine where there's a locked session for the user used in the desktop flow connection.

Resolution

To resolve the issue, sign out of the locked session, and confirm that you aren't signed in with the same user on the machine.

AttendedUserSessionNotActive

This error occurs when you try to run an attended desktop flow on a target machine where the user session is either locked or disconnected. Attended desktop flows can only execute if the machine is unlocked on a session where the current user matches the one in the desktop flow connection.

Resolution

To resolve the issue,

  • Reconnect on the machine with the user used for attended run and let the session active on the machine.
  • Verify that you're targeting the right machine. To do so, open the machine runtime application and select View machine in portal to verify that it brings you to the machine you're targeting in your run.

AttendedUserNotLoggedIn

This error occurs when the user specified in the connection isn't signed in to the target machine.

Resolution

To resolve the issue,

  • Connect on the machine with the user used for attended run and let the session active on the machine.
  • Verify that you're targeting the right machine. To do so, open the machine runtime application and select View machine in portal to verify that it brings you to the machine you're targeting in your run.
  • Check the credentials used in your connection and make sure they're the ones used in the unlocked session. You can verify your identity by typing whoami in any command prompt.

Note

For AttendedUserSessionNotActive or AttendedUserNotLoggedIn errors, verify that the account that runs the Power Automate service (UIFlowService) has Remote Desktop permissions on the machine. By default, the Power Automate service runs as NT SERVICE\UIFlowService. If you didn't change this, verify that NT SERVICE\UIFlowService is in the Remote Desktop Users group. To do so, go to Start > Run, type usrmgr.msc, select Groups, double-click the Remote Desktop Users group and verify the account is included. If it's not included, include it (this requires administrator permissions) and restart the machine.

UIFlowAlreadyRunning

When a desktop flow is already running on the machine, this error might occur in one of the following situations:

  • You run an attended or unattended desktop flow, and the number of active sessions on the machine has reached its limit.
  • You try to open a session for a user who is already signed in.

Resolution

To resolve the issue, either wait for the flows that are already running to complete or cancel their parent cloud flow run.

Other error codes

For information on other error codes that might occur when running desktop flows and steps to mitigate, see Error code occurs when running an attended or unattended desktop flow.

More information

If the suberror code isn't provided, check if:

  • The machine or all machines in the machine group are offline.

    Start the machine and make sure the Power Automate Desktop is properly installed and can communicate with the internet.

  • The machine group is empty.

    Make sure that your machine group contains at least one machine before assigning it a desktop flow run.

  • The machine or all machines in the machine group are continuously busy.

    If machines don't pick up the desktop flow in time, it's likely because the allocated machine resources don't scale sufficiently to meet the workflow demand. Adding more machines could help distribute the workload.

  • The machine can't be reached because of network (including proxy or firewall) issues.

    Work with your IT administrator to make sure that your machines are reachable.

  • The issue is transient.

    Try changing the retry policy in actions' settings.

  • The machine or all machines in the machine group aren't able to connect with the desktop flow.

    Make sure one of the following is met:

    • You aren't trying to run an unattended flow on a group where all machines are signed in.
    • You aren't trying to run an attended flow on a group where all machines are signed out.

  • The machine is no longer usable.

    Add a new machine, then update the desktop flow connections in your cloud flows to use the new machine.

If you have a backup of desktop flows in your run queue due to one of the above reasons, you can bulk cancel your desktop flow runs by canceling the parent cloud flow run using the Cancel parent flow run action on the Desktop flow runs page. Once your machine issue is resolved, you can restart those cloud flows.