Escalate customer service problems to Microsoft or report vulnerabilities
Appropriate roles: Admin agent | Global admin | Sales agent | Helpdesk agent
If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways:
- Commercial issue support: Support is available to all partners in the CSP program.
- Technical issue support: For information about specific support plans, see the following table. For more information, see compare partner support plans.
Technical support
Technical support plan | Features |
---|---|
Premier Support for Partners (PSfP) | Fee-based. Use for all products. |
Advanced Support for Partners (ASfP) | Fee-based. Use for cloud products only. |
Signature Cloud Support | Included with Microsoft AI Cloud Partner Program benefits for Gold or Silver competencies. Use for cloud products only. See Technical Benefits |
Product Support Incidents | Included with Microsoft AI Cloud Partner Program benefits for Gold, Silver, or Microsoft Action Pack partners. Use for recent, on-premises products only. See Technical Benefits |
Vulnerability reporting
If you believe you've discovered a security vulnerability in a Microsoft product, use the Report an issue drop-down menu on Microsoft Security Response Center. Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.
Palaute
https://aka.ms/ContentUserFeedback.
Tulossa pian: Vuoden 2024 aikana poistamme asteittain GitHub Issuesin käytöstä sisällön palautemekanismina ja korvaamme sen uudella palautejärjestelmällä. Lisätietoja on täällä:Lähetä ja näytä palaute kohteelle