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Learn to align responsibilities across teams. Align responsibilities by developing a cross-team matrix that identifies responsible, accountable, consulted, and informed (RACI) parties. This article provides an example RACI matrix for the organizational structures described in the Establish team structures article:
- Cloud adoption team only
- MVP best practice
- Central IT team
- Strategic alignment
- Operational alignment
- Cloud center of excellence (CCoE)
The examples in this article specify these RACI constructs:
- The one team that is accountable for a function.
- The teams that are responsible for the outcomes.
- The teams that should be consulted during planning.
- The teams that should be informed when work is completed.
The last row of each table (except the first) contains a reference to the most-aligned cloud capability for additional information.
Cloud adoption team only
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud adoption team | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable |
Best practice: Minimum viable product (MVP)
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud adoption team | Accountable | Accountable | Accountable | Accountable | Consulted | Consulted | Consulted | Informed |
Cloud governance team | Consulted | Informed | Informed | Informed | Accountable | Accountable | Accountable | Accountable |
Central IT team
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud adoption team | Accountable | Accountable | Responsible | Responsible | Informed | Informed | Informed | Informed |
Cloud governance team | Consulted | Informed | Informed | Informed | Accountable | Consulted | Responsible | Informed |
Central IT team | Consulted | Informed | Accountable | Accountable | Responsible | Accountable | Accountable | Accountable |
Strategic alignment
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
Cloud adoption team | Accountable | Consulted | Responsible | Accountable | Informed | Informed | Informed | Informed |
CCoE model RACI | Consulted | Informed | Informed | Informed | Accountable | Accountable | Accountable | Accountable |
Operational alignment
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
Cloud adoption team | Accountable | Consulted | Responsible | Consulted | Informed | Informed | Informed | Informed |
Cloud operations team | Consulted | Consulted | Responsible | Accountable | Consulted | Informed | Accountable | Consulted |
CCoE model RACI | Consulted | Informed | Informed | Informed | Accountable | Accountable | Responsible | Accountable |
Cloud center of excellence (CCoE)
Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
---|---|---|---|---|---|---|---|---|
Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
Cloud adoption team | Accountable | Consulted | Responsible | Consulted | Informed | Informed | Informed | Informed |
Cloud operations team | Consulted | Consulted | Responsible | Accountable | Consulted | Informed | Accountable | Consulted |
Cloud governance team | Consulted | Informed | Informed | Consulted | Accountable | Consulted | Responsible | Informed |
Cloud platform team | Consulted | Informed | Informed | Consulted | Consulted | Accountable | Responsible | Responsible |
Cloud automation team | Consulted | Informed | Informed | Informed | Consulted | Responsible | Responsible | Accountable |