Target a Preferred Worker

In the context of a call center, customers might be assigned an account manager or have a relationship with a specific worker. As such, You'd want to route a specific job to a specific worker if possible.

Prerequisites

• An Azure account with an active subscription. Create an account for free.
• A deployed Communication Services resource. Create a Communication Services resource.
• Optional: Complete the quickstart to get started with Job Router

Setup worker selectors

Every worker automatically has an Id label. You can apply worker selectors to the job, to target a specific worker.

In the following example, a job is created that targets a specific worker. If that worker does not accept the job within the offer expiry duration of 1 minute, the condition for the specific worker is no longer be valid and the job could go to any worker.

await client.CreateJobAsync(
    new CreateJobOptions(jobId: "job1", channelId: "Xbox_Chat_Channel", queueId: queue.Value.Id)
    {
        RequestedWorkerSelectors =
        {
            new RouterWorkerSelector(key: "Id", labelOperator: LabelOperator.Equal, value: new RouterValue("<preferred_worker_id>")) {
                Expedite = true,
                ExpiresAfter = TimeSpan.FromSeconds(45)
            }
        }
    });

await client.path("/routing/jobs/{jobId}", "job1").patch({
    body: {
        channelId: "Xbox_Chat_Channel",
        queueId: queue.body.id,
        requestedWorkerSelectors: [
        {
            key: "Id",
            labelOperator: "equal",
            value: "<preferred worker id>",
            expiresAfterSeconds: 45
        }]
    },
    contentType: "application/merge-patch+json"
});

client.upsert_job(job_id = "job1",
    channel_id = "Xbox_Chat_Channel",
    queue_id = queue.id,
    requested_worker_selectors = [
        RouterWorkerSelector(
            key = "Id",
            label_operator = LabelOperator.EQUAL,
            value = "<preferred worker id>",
            expires_after_seconds = 45
        )
    ]
)

client.createJob(new CreateJobOptions("job1", "Xbox_Chat_Channel", queue.getId())
    .setRequestedWorkerSelectors(List.of(
        new RouterWorkerSelector("Id", LabelOperator.EQUAL, new RouterValue("<preferred_worker_id>"))
          .setExpiresAfter(Duration.ofSeconds(45.0))
          .setExpedite(true))));

Tip

You could also use any custom label that is unique to each worker.