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Get support for your Azure Private 5G Core service

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If you need help or notice problems with Azure Private 5G Core (AP5GC), while you are using a release that is within its Support lifetime you can raise a support request (also known as a support ticket). This article describes how to raise support requests for Azure Private 5G Core.

Important

You must always set Service type to Azure Private 5G Core when raising a support request for any issues related to AP5GC, even if the issue involves another Azure service. Selecting the wrong service type may cause your request to be delayed.

Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers. For technical support, you need a support plan, such as Microsoft Unified Support or Premier Support.

Prerequisites

You must have an Owner, Contributor, or Support Request Contributor role in your Azure Private 5G Core subscription, or a custom role with Microsoft.Support/* at the subscription level.

1. Generate a support request in the Azure portal

  1. Sign in to the Azure portal.
  2. Select the question mark icon in the top menu bar.
  3. Select the Help + support button.
  4. Select Create a support request.

2. Enter a description of the problem or the change

  1. Concisely describe your problem or the change you need in the Summary box.

  2. Select an Issue type from the drop-down menu.

  3. Select your Subscription from the drop-down menu. Choose the subscription where you're noticing the problem or need a change. The support representative assigned to your case will only be able to access resources in the subscription you specify. If the issue applies to multiple subscriptions, you can mention other subscriptions in your description, or by sending a message later. However, the support representative will only be able to work on subscriptions to which you have access.

    Note

    The remaining steps will vary depending on which options you select. For example, you won't be prompted to select a resource for a billing enquiry.

  4. A new Service option will appear giving you the option to select either My services or All services. Select My services.

  5. In Service type select Azure Private 5G Core from the drop-down menu.

  6. A new Resource option will appear. Select the resource you need help with, or select General question.

  7. A new Problem type option will appear. Select the problem type that most accurately describes your issue from the drop-down menu.

  8. A new Problem subtype option will appear. Select the problem subtype that most accurately describes your issue from the drop-down menu.

  9. Select Next.

Based on the information you provided, we might show you recommended solutions you can use to try to resolve the problem. In some cases, we might even run a quick diagnostic. Solutions are written by Azure engineers and will solve most common problems.

If you're still unable to resolve the issue, continue creating your support request by selecting Return to support request and then Next.

4. Enter additional details

In this section, we collect more details about the problem or the change and how to contact you. Providing thorough and detailed information in this step helps us route your support request to the right engineer.

You should always collect diagnostics as soon as possible after encountering an issue and submit them with your support request using the File upload option. See Gather diagnostics using the Azure portal.

Tip

If you try to upload a large file over a slow internet connection, the upload may time out. In this case, submit your request without attaching the file. Your support representative will provide a Secure File Exchange link to upload your file(s). See How to securely transfer files to Microsoft Support for more information.

5. Review and create your support request

Before creating your request, review the details and diagnostics that you'll send to support. If you want to change your request or the files you've uploaded, select Previous to return to any tab. When you're happy with your request, select Create.

Next steps

Learn how to Manage an Azure support request.