What's new in Dynamics 365 Contact Center
Welcome to Dynamics 365 Contact Center.
The power of generative AI continues to revolutionize engagement with customers across all channels of communication. Dynamics 365 Contact Center is an AI-first contact center from Microsoft that works with any customer relationship management (CRM) or third-party solution. Therefore, customers can use Omnichannel for Customer Service and its AI capabilities together with the CRM solution of their choice.
We plan to add new capabilities and exciting features over time. Therefore, be sure to return to this article periodically to check for updates.