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Tutorial: Microsoft Entra SSO integration with TicketManager

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In this tutorial, you'll learn how to integrate TicketManager with Microsoft Entra ID. When you integrate TicketManager with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to TicketManager.
  • Enable your users to be automatically signed-in to TicketManager with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • TicketManager single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • TicketManager supports SP and IDP initiated SSO.
  • TicketManager supports Just In Time user provisioning.

To configure the integration of TicketManager into Microsoft Entra ID, you need to add TicketManager from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type TicketManager in the search box.
  4. Select TicketManager from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for TicketManager

Configure and test Microsoft Entra SSO with TicketManager using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in TicketManager.

To configure and test Microsoft Entra SSO with TicketManager, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure TicketManager SSO - to configure the single sign-on settings on application side.
    1. Create TicketManager test user - to have a counterpart of B.Simon in TicketManager that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > TicketManager > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot of Edit Basic SAML Configuration.

  5. On the Basic SAML Configuration section, if you wish to configure the application in IDP initiated mode, enter the values for the following fields:

    a. In the Identifier text box, type a URL using the following pattern: https://<SUBDOMAIN>.spotlighttms.com

    b. In the Reply URL text box, type a URL using the following pattern: https://<SUBDOMAIN>.spotlighttms.com/Shibboleth.sso/SAML2/POST

  6. Click Set additional URLs and perform the following step if you wish to configure the application in SP initiated mode:

    In the Sign-on URL text box, type a URL using the following pattern: https://<SUBDOMAIN>.spotlighttms.com

    Note

    These values are not real. Update these values with the actual Identifier, Reply URL and Sign-on URL. Contact TicketManager Client support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section.

  7. TicketManager application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes, whereas nameidentifier is mapped with user.userprincipalname. TicketManager application expects nameidentifier to be mapped with user.mail, so you need to edit the attribute mapping by clicking on Edit icon and change the attribute mapping.

    Screenshot for attributes.

  8. In addition to above, TicketManager application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirements.

    Name Source Attribute
    uid user.userprincipalname

  9. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    Screenshot for The Certificate download link.

  10. On the Set up TicketManager section, copy the appropriate URL(s) based on your requirement.

    Screenshot for Copy configuration URLs.

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to TicketManager.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > TicketManager.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure TicketManager SSO

To configure single sign-on on TicketManager side, you need to send the downloaded Federation Metadata XML and appropriate copied URLs from the application configuration to TicketManager support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create TicketManager test user

In this section, a user called Britta Simon is created in TicketManager. TicketManager supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in TicketManager, a new one is created after authentication.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

SP initiated:

  • Click on Test this application, this will redirect to TicketManager Sign on URL where you can initiate the login flow.

  • Go to TicketManager Sign-on URL directly and initiate the login flow from there.

IDP initiated:

  • Click on Test this application, and you should be automatically signed in to the TicketManager for which you set up the SSO

You can also use Microsoft My Apps to test the application in any mode. When you click the TicketManager tile in the My Apps, if configured in SP mode you would be redirected to the application sign on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the TicketManager for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure the TicketManager you can enforce session controls, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session controls extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.