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Support and feedback

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Product support and service issues

Use Azure Admin Center or Microsoft 365 Admin Center for any business-critical issues that need SLA-based support.

Product support Contact
Microsoft Teams product issues and failures If you have a Premier support contract for Microsoft 365, visit the Microsoft 365 Admin Center and use the Support menu to open a service request.
Azure help and support If you have a paid Azure subscription, visit the Azure Admin Center to open a ticket.
General questions about Teams If you have general questions on Teams, submit your questions on Microsoft Teams Community.

Developer community help

Teams community of developers use Stack Overflow and Microsoft Q&A to connect with other developers to ideate, get clarifications, and submit queries. In addition, you can also use other contacts or sites, depending on the type of community help required to raise issues, limitations, and general questions.

📢 Read our latest announcements and join the conversation with community members and platform engineers!

Developer community forums

Post your questions and help other community members by sharing and responding to Teams App Development questions.

Community channel Contact
Community help
  • Microsoft Q&A: We love Stack Overflow and provide extensive support to questions posted on Stack Overflow. Use the office-teams-app-dev tag to post questions. Stack Overflow has criteria about appropriate questions and Microsoft Q&A has an open policy regarding this.
  • Stack Overflow: Use the microsoft-teams tag to post questions. Follow the Stack Overflow guidelines, such as providing a descriptive title, a concise problem statement, and details to reproduce the issue. Feature requests or broad questions are off-topic. If you are a new user, see Stack Overflow Help Center.
    Community chat group Use the informal community chat room for Microsoft Teams app developers. Select SIGN IN TO START TALKING, if signing in for the first time. Select JOIN ROOM, if already logged in.

    Report issues

    Submit issues and ask general questions related to SDK and samples using the community help channels.

    Community channel Contact
    Platform outages Check if your issue is already raised on Teams platform outages before you raise one.
    Samples Submit issues with samples to respective Microsoft Teams Samples repository.
    Teams Toolkit or TeamsFx SDK and CLI issues
    • GitHub Issues: Create new issues on the TeamsFx (Microsoft Teams Framework) GitHub repository to report issues or raise feature request. We recommend using GitHub issues for queries and to receive community help.
    • Stack Overflow: Use the teams-toolkit tag to post questions. Follow the Stack Overflow guidelines such as provide a descriptive title, a concise problem statement, and details to reproduce the issue. Feature requests or broad questions are off-topic.
    Bot and Message extension SDK issues or suggestions Submit issues and feature requests to the SDK repository for your bot's language (C#, JavaScript, or Python). Post How-to questions at Stack Overflow using the botframework and microsoft-teams tag.
    Tabs (TeamsJS) issues or suggestions Submit issues and feature requests to the Microsoft Teams JavaScript client library (TeamsJS) for tabs. Use the microsoft-teams tag to post how-to questions about TeamsJS at Stack Overflow.
    Live Share SDK issues or suggestions Submit issues and feature requests to the SDK repository for Live Share SDK. Use the live-share and microsoft-teams tag to post how-to questions about the SDK at Stack Overflow.

    Documentation feedback

    Submit documentation feedback or updates using the community help channels.

    Community channel Contact
    Documentation issues To open an issue on the Microsoft Teams documentation GitHub repository, select Open a documentation issue in the Platform Docs feedback section available at the footer of the documentation.

    Screenshot shows the option to open a documentation issue for platfrom docs.

    You can also select whether the article was helpful or not on the article’s page. Select Feedback in the upper-right corner of the article. Select Yes or No, provide additional context in the text field and select Submit.
    Screenshot shows the feedback option in the article.
    If you want to provide additional feedback, you can reach out to the community help through Microsoft Q&A.
    Documentation updates Select Edit at the top right of the article you want to update, and submit a pull request to the Microsoft Teams documentation GitHub repository.
    edit option

    Feature request and general help

    Suggest a feature or vote up existing feature requests.

    Community channel Contact
    Features suggestions Post feature suggestions on Microsoft Teams feedback portal.
    General questions Send general questions about the Microsoft Teams developer platform to Microsoft Teams Community Help. We encourage posting questions on the channels mentioned here and using email only if no other mode of communication is applicable.
    Feedback interview Your feedback is important to us. If you're interested in talking to us about your experience of leveraging our platform documentation, community forum responses, and Microsoft Teams Store publishing process, please feel free to book a slot.

    See also

    TeamsJS library reference