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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | Sep 2025 | - | - |
Business value
When business users oversee and manage AI agents, the agents handle escalations and exceptions. As business users access the actions AI agents perform, customers use AI agents more. The agents save time by automating repetitive tasks.
Feature details
Makers can associate Microsoft Copilot Studio agents with model-driven apps in the modern app designer. Business users can oversee and manage those agents within the apps.
Business users see the associated AI agents' data in a new left-side pane in their apps. This pane shows what the agents do on behalf of users. Business users complete their workflows by handling exceptions the agents can't resolve.
For example, in an app for managing employee reimbursement claims, an AI agent automates the approval and rejection of claims. A business user oversees the agent and handles any exceptions or escalations. The user handles nonstandard claims and resolves errors the agent encounters during the approval or rejection process.
With humans in the loop, AI agents streamline business processes by automating repetitive tasks.
