RouteTo Action

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Routes a queue item to a queue, a user, or a team.

This Web API action corresponds to the organization service RouteToRequest.

RouteTo action is not bound to any entity types.

RouteTo action does not return a value.

Parameters

Parameters allow for data to be passed to the action.

Name	Type	Nullable	Unicode	Description
Target	crmbaseentity EntityType	false		The user, team or queue to which the queue item is routed to.
QueueItem	queueitem EntityType			The queue item to be routed.