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The entity stores all the templates used for UR notification.
Note
The Microsoft Dynamics 365 Customer Service UR notification template (msdyn_urnotificationtemplate) table extends the Microsoft Dynamics 365 UR notification template (msdyn_urnotificationtemplate) table.
Customized columns/attributes
Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.
msdyn_channeltype
Changes from msdyn_channeltype (Microsoft Dynamics 365)
msdyn_channeltype Choices/Options
| Value | Label |
|---|---|
| 19241000 | Microsoft Teams |
| 192300000 | |
| 192310000 | LINE |
| 192320000 | |
| 192330000 | |
| 192340000 | SMS |
| 192350001 | |
| 192350002 | Custom |
| 192360000 | Live chat |
| 192370000 | Voice |
| 192380000 | Video |
| 192390000 | Co-browse |
| 192400000 | Screen sharing |
| 192440000 | Voice call |
| 192450000 | Apple Messages for Business |
| 192450001 | Google's Business Messages |
See also
Dataverse table/entity reference
Dataverse Web API Reference