Service table/entity reference (Microsoft Dynamics 365 Customer Service)

Activity that represents work done to satisfy a customer's need.

Note

The Microsoft Dynamics 365 Customer Service Service table extends the Microsoft Dynamics 365 Service table.

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• msdyn_RequirementGroupId
• msdyn_SchedulingEngine

msdyn_RequirementGroupId

Property	Value
Description	Unique identifier for Requirement Group associated with Service.
DisplayName	Requirement Group
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_requirementgroupid
RequiredLevel	None
Type	Lookup
Targets	msdyn_requirementgroup

msdyn_SchedulingEngine

Property	Value
Description
DisplayName	Scheduling Engine
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_SchedulingEngine
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	msdyn_service_schedulingengine

msdyn_SchedulingEngine Choices/Options

Value	Label
0	Legacy Scheduling
1	Universal Resource Scheduling

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_requirementgroup_service

One-To-Many Relationship: msdyn_requirementgroup msdyn_requirementgroup_service

Property	Value
ReferencedEntity	msdyn_requirementgroup
ReferencedAttribute	msdyn_requirementgroupid
ReferencingAttribute	msdyn_requirementgroupid
ReferencingEntityNavigationPropertyName	msdyn_requirementgroupid
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: Restrict Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

• msdyn_bookingalert_service_serviceid
• msdyn_ocoutboundmessage_service_serviceid
• msdyn_ocvoicemail_service_serviceid

msdyn_bookingalert_service_serviceid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_service_serviceid

Property	Value
ReferencingEntity	msdyn_bookingalert
ReferencingAttribute	serviceid
ReferencedEntityNavigationPropertyName	msdyn_bookingalert_service_serviceid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: CRMActivity.RetrieveByObject ViewId: 00000000-0000-0000-00aa-000010001903

msdyn_ocoutboundmessage_service_serviceid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_service_serviceid

Property	Value
ReferencingEntity	msdyn_ocoutboundmessage
ReferencingAttribute	serviceid
ReferencedEntityNavigationPropertyName	msdyn_ocoutboundmessage_service_serviceid
IsCustomizable	False
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: CRMActivity.RetrieveByObject ViewId: 00000000-0000-0000-00aa-000010001903

msdyn_ocvoicemail_service_serviceid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_service_serviceid

Property	Value
ReferencingEntity	msdyn_ocvoicemail
ReferencingAttribute	serviceid
ReferencedEntityNavigationPropertyName	msdyn_ocvoicemail_service_serviceid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: CRMActivity.RetrieveByObject ViewId: 00000000-0000-0000-00aa-000010001903

See also

Dataverse table/entity reference
Dataverse Web API Reference