Dynamics 365 reference architectures

Overview of recommended diagrams for Dynamics 365 implementations.

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• Scheduled data exports from Dynamics 365 customer engagement apps to CSV file
• Saga pattern with Dataverse or Dynamics 365
• Dynamics 365 for travel and hospitality

Training

• Use Success by Design for Dynamics 365 solutions

Customer Service

Architecture

• Copilot in Customer Service architecture

Digital contact centers

Architecture

• Introduction to digital contact centers
• Dynamics 365 Customer Service Premium for CCaaS and CRM
• Dynamics 365 Customer Service Enterprise with existing CCaaS
• Dynamics 365 Contact Center with existing CRM
• Copilot for Service and Copilot Studio with existing CCaaS and CRM