Case in portals

Article
02/22/2022

Service request case associated with a contract.

Latest version of the JSON entity definition is available on GitHub.

Traits

Traits for this entity are listed below.

is.CDM.entityVersion

Parameter	Value	Data type	Explanation
versionNumber	"1.2"	string	semantic version number of the entity

is.CDM.attributeGroup
identifies standard groups of attributes in CDM entities.

Parameter

Value

Data type

Explanation

groupList

attributeGroupReference
/core/wellKnownCDSAttributeGroups.cdm.json /cdsCreationModificationDatesAndIds
/core/wellKnownCDSAttributeGroups.cdm.json /cdsOwnershipInfo
/core/wellKnownCDSAttributeGroups.cdm.json /cdsTimeZoneInfo
/core/wellKnownCDSAttributeGroups.cdm.json /cdsVersionTracking
/core/applicationCommon/foundationCommon /crmCommon/service/Case.cdm.json/Case /hasAttributes/attributesAddedAtThisScope
/core/applicationCommon/foundationCommon /crmCommon/solutions/portals/Case.cdm.json/Case /hasAttributes/attributesAddedAtThisScope

entity

means.entityState
the attribute represents the current state of the entity.

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/stateCode	attribute

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Service request case associated with a contract.

entity

a reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"Incident"	string

Attributes

Name	Description	First Included in Instance
createdOn	Date and time when the record was created.	portals/Case
createdBy	Shows who created the record.	portals/Case
modifiedOn	Date and time when the record was modified.	portals/Case
modifiedBy	Shows who last updated the record.	portals/Case
createdOnBehalfBy	Shows who created the record on behalf of another user.	portals/Case
modifiedOnBehalfBy	Shows who last updated the record on behalf of another user.	portals/Case
overriddenCreatedOn	Date and time that the record was migrated.	portals/Case
importSequenceNumber	Sequence number of the import that created this record.	portals/Case
ownerId	Owner Id	portals/Case
ownerIdType	The type of owner, either User or Team.	portals/Case
owningBusinessUnit	Unique identifier for the business unit that owns the record	portals/Case
owningUser	Unique identifier of the user that owns the activity.	portals/Case
owningTeam	Unique identifier for the team that owns the record.	portals/Case
timeZoneRuleVersionNumber	For internal use only.	portals/Case
UTCConversionTimeZoneCode	Time zone code that was in use when the record was created.	portals/Case
versionNumber	Version Number	portals/Case
incidentId	Unique identifier of the case.	portals/Case
emailAddress	The primary email address for the entity.	portals/Case
title	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.	portals/Case
processId	Contains the id of the process associated with the entity.	portals/Case
stageId	Contains the id of the stage where the entity is located.	portals/Case
traversedPath	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.	portals/Case
activitiesComplete	This attribute is used for Sample Service Business Processes.	portals/Case
actualServiceUnits	Type the number of service units that were actually required to resolve the case.	portals/Case
billedServiceUnits	Type the number of service units that were billed to the customer for the case.	portals/Case
blockedProfile	Details whether the profile is blocked or not.	portals/Case
caseOriginCode	Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.	portals/Case
caseOriginCode_display		portals/Case
caseTypeCode	Select the type of case to identify the incident for use in case routing and analysis.	portals/Case
caseTypeCode_display		portals/Case
checkEmail	This attribute is used for Sample Service Business Processes.	portals/Case
contractDetailId	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.	portals/Case
contractId	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.	portals/Case
contractServiceLevelCode	Select the service level for the case to make sure the case is handled correctly.	portals/Case
contractServiceLevelCode_display		portals/Case
customerId	The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.	portals/Case
customerIdType	The type of customer, either Account or Contact.	portals/Case
customerSatisfactionCode	Select the customer's level of satisfaction with the handling and resolution of the case.	portals/Case
customerSatisfactionCode_display		portals/Case
description	Type additional information to describe the case to assist the service team in reaching a resolution.	portals/Case
entitlementId	Choose the entitlement that is applicable for the case.	portals/Case
SLAId	Choose the service level agreement (SLA) that you want to apply to the case record.	portals/Case
firstResponseSLAStatus	Shows the status of the initial response time for the case according to the terms of the SLA.	portals/Case
firstResponseSLAStatus_display		portals/Case
followupBy	Enter the date by which a customer service representative has to follow up with the customer on this case.	portals/Case
followUpTaskCreated	This attribute is used for Sample Service Business Processes.	portals/Case
incidentStageCode	Select the current stage of the service process for the case to assist service team members when they review or transfer a case.	portals/Case
incidentStageCode_display		portals/Case
isDecrementing	For system use only.	portals/Case
kbArticleId	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.	portals/Case
messageTypeCode	Shows whether the post originated as a public or private message.	portals/Case
messageTypeCode_display		portals/Case
priorityCode	Select the priority so that preferred customers or critical issues are handled quickly.	portals/Case
priorityCode_display		portals/Case
productId	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.	portals/Case
productSerialNumber	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.	portals/Case
existingCase	Select an existing case for the customer that has been populated. For internal use only.	portals/Case
resolveBySLAStatus	Shows the status of the resolution time for the case according to the terms of the SLA.	portals/Case
resolveBySLAStatus_display		portals/Case
responsibleContactId	Choose an additional customer contact who can also help resolve the case.	portals/Case
sentimentValue	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.	portals/Case
influenceScore	Will contain the Influencer score coming from NetBreeze.	portals/Case
serviceStage	Select the stage, in the case resolution process, that the case is in.	portals/Case
serviceStage_display		portals/Case
severityCode	Select the severity of this case to indicate the incident's impact on the customer's business.	portals/Case
severityCode_display		portals/Case
SLAInvokedId	Last SLA that was applied to this case. This field is for internal use only.	portals/Case
socialProfileId	Unique identifier of the social profile with which the case is associated.	portals/Case
stateCode	Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.	portals/Case
stateCode_display		portals/Case
statusCode	Select the case's status.	portals/Case
statusCode_display		portals/Case
subjectId	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.	portals/Case
ticketNumber	Shows the case number for customer reference and searching capabilities. This cannot be modified.	portals/Case
masterId	Choose the primary case the current case was merged into.	portals/Case
parentCaseId	Choose the parent case for a case.	portals/Case
numberOfChildIncidents	Number of child incidents associated with the incident.	portals/Case
merged	Tells whether the incident has been merged with another incident.	portals/Case
routeCase	Tells whether the incident has been routed to queue or not.	portals/Case
resolveBy	Enter the date by when the case must be resolved.	portals/Case
responseBy	For internal use only.	portals/Case
customerContacted	Tells whether customer service representative has contacted the customer or not.	portals/Case
firstResponseSent	Indicates if the first response has been sent.	portals/Case
isEscalated	Indicates if the case has been escalated.	portals/Case
escalatedOn	Indicates the date and time when the case was escalated.	portals/Case
primaryContactId	Select a primary contact for this case.	portals/Case
onHoldTime	Shows the duration in minutes for which the case was on hold.	portals/Case
lastOnHoldTime	Contains the date time stamp of the last on hold time.	portals/Case
resolveByKPIId	For internal use only.	portals/Case
firstResponseByKPIId	For internal use only.	portals/Case
decrementEntitlementTerm	Shows whether terms of the associated entitlement should be decremented or not.	portals/Case
entityImageId		portals/Case
accountId	Unique identifier of the account with which the case is associated.	portals/Case
contactId	Unique identifier of the contact associated with the case.	portals/Case
exchangeRate	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.	portals/Case
transactionCurrencyId	Choose the local currency for the record to make sure budgets are reported in the correct currency.	portals/Case
createdByExternalParty	Shows the external party who created the record.	portals/Case
modifiedByExternalParty	Shows the external party who modified the record.	portals/Case
adxCreatedByIPAddress		portals/Case
adxCreatedByUsername		portals/Case
adxModifiedByIPAddress		portals/Case
adxModifiedByUsername		portals/Case
partnerContact	Allows a partner contact to be assigned to a specific case.	portals/Case
partnerid	Creates a Relationship between a Partner (account) and a case for indirect service arrangements.	portals/Case
publishToWeb	If set to Yes, the case will be visible and searchable on portals connected to this organization.	portals/Case
resolution		portals/Case
resolutionDate		portals/Case
stepsToReproduce		portals/Case

createdOn

Date and time when the record was created.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created On
description	Date and time when the record was created.
dataFormat	dateTime
isNullable	true
sourceName	createdon

Traits

List of traits for the createdOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.creation
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created On

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Date and time when the record was created.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdon"	string

is.dataFormat.time
is.dataFormat.date

createdBy

Shows who created the record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created By
description	Shows who created the record.
dataFormat	guid
isNullable	true
sourceName	createdby

Traits

List of traits for the createdBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created By

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows who created the record.

entity

a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOn

Date and time when the record was modified.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified On
description	Date and time when the record was modified.
dataFormat	dateTime
isNullable	true
sourceName	modifiedon

Traits

List of traits for the modifiedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.modify
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified On

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Date and time when the record was modified.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedon"	string

is.dataFormat.time
is.dataFormat.date

modifiedBy

Shows who last updated the record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified By
description	Shows who last updated the record.
dataFormat	guid
isNullable	true
sourceName	modifiedby

Traits

List of traits for the modifiedBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified By

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows who last updated the record.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdOnBehalfBy

Shows who created the record on behalf of another user.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created By (Delegate)
description	Shows who created the record on behalf of another user.
dataFormat	guid
isNullable	true
sourceName	createdonbehalfby

Traits

List of traits for the createdOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created By (Delegate)

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows who created the record on behalf of another user.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdonbehalfby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOnBehalfBy

Shows who last updated the record on behalf of another user.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified By (Delegate)
description	Shows who last updated the record on behalf of another user.
dataFormat	guid
isNullable	true
sourceName	modifiedonbehalfby

Traits

List of traits for the modifiedOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified By (Delegate)

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows who last updated the record on behalf of another user.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedonbehalfby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

overriddenCreatedOn

Date and time that the record was migrated.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Record Created On
description	Date and time that the record was migrated.
dataFormat	dateTime
isNullable	true
sourceName	overriddencreatedon

Traits

List of traits for the overriddenCreatedOn attribute are listed below.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Record Created On

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Date and time that the record was migrated.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"overriddencreatedon"	string

is.dataFormat.time
is.dataFormat.date

importSequenceNumber

Sequence number of the import that created this record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Import Sequence Number
description	Sequence number of the import that created this record.
dataFormat	int32
maximumValue	2147483647
minimumValue	-2147483648
isNullable	true
sourceName	importsequencenumber

Traits

List of traits for the importSequenceNumber attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Import Sequence Number

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier of the data import or data migration that created this record.
en	Sequence number of the import that created this record.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"importsequencenumber"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-2147483648"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

ownerId

Owner Id
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Owner
description	Owner Id
dataFormat	guid
sourceName	ownerid

Traits

List of traits for the ownerId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owner

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owner Id

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId
/core/applicationCommon/Team.cdm.json/Team	teamId

entity

a reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"ownerid"	string

is.CDS.owner
contains a User or Team ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ownerIdType

The type of owner, either User or Team.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Owner Type
description	The type of owner, either User or Team.
dataFormat	string
isReadOnly	true
sourceName	owneridtype

Traits

List of traits for the ownerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owner Type

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	The type of owner, either User or Team.

entity

a reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owneridtype"	string

is.CDS.owner
contains a User or Team ID

is.dataFormat.character
is.dataFormat.array

owningBusinessUnit

Unique identifier for the business unit that owns the record
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Owning Business Unit
description	Unique identifier for the business unit that owns the record
dataFormat	guid
isNullable	true
sourceName	owningbusinessunit

Traits

List of traits for the owningBusinessUnit attribute are listed below.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owning Business Unit

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier for the business unit that owns the record

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/BusinessUnit.cdm.json/BusinessUnit	businessUnitId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owningbusinessunit"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningUser

Unique identifier of the user that owns the activity.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Owning User
description	Unique identifier of the user that owns the activity.
dataFormat	guid
isNullable	true
sourceName	owninguser

Traits

List of traits for the owningUser attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owning User

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier for the user that owns the record.
en	Unique identifier of the user that owns the activity.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User	systemUserId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owninguser"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningTeam

Unique identifier for the team that owns the record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Owning Team
description	Unique identifier for the team that owns the record.
dataFormat	guid
isNullable	true
sourceName	owningteam

Traits

List of traits for the owningTeam attribute are listed below.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Owning Team

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier for the team that owns the record.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/Team.cdm.json/Team	teamId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owningteam"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

timeZoneRuleVersionNumber

For internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Time Zone Rule Version Number
description	For internal use only.
dataFormat	int32
maximumValue	2147483647
minimumValue	-1
isNullable	true
sourceName	timezoneruleversionnumber

Traits

List of traits for the timeZoneRuleVersionNumber attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Time Zone Rule Version Number

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	For internal use only.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"timezoneruleversionnumber"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-1"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

UTCConversionTimeZoneCode

Time zone code that was in use when the record was created.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	UTC Conversion Time Zone Code
description	Time zone code that was in use when the record was created.
dataFormat	int32
maximumValue	2147483647
minimumValue	-1
isNullable	true
sourceName	utcconversiontimezonecode

Traits

List of traits for the UTCConversionTimeZoneCode attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	UTC Conversion Time Zone Code

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Time zone code that was in use when the record was created.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"utcconversiontimezonecode"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-1"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

versionNumber

Version Number
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Version Number
description	Version Number
dataFormat	int64
isNullable	true
sourceName	versionnumber

Traits

List of traits for the versionNumber attribute are listed below.

is.dataFormat.integer
is.dataFormat.big
means.measurement.version
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Version Number

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Version Number

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"versionnumber"	string

is.dataFormat.integer
is.dataFormat.big

incidentId

Unique identifier of the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Case
description	Unique identifier of the case.
isPrimaryKey	true
dataFormat	guid
sourceName	incidentid

Traits

List of traits for the incidentId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.identifiedBy
names a specifc identity attribute to use with an entity

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/incidentId	attribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier of the case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/ChildIncidentCount.cdm.json/ChildIncidentCount	parentCaseId

entity

a reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"incidentid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10000"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

emailAddress

The primary email address for the entity.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Email Address
description	The primary email address for the entity.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	emailaddress

Traits

List of traits for the emailAddress attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.identity.service.email
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Email Address

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	The primary email address for the entity.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"emailaddress"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10024"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

title

Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Case Title
description	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
dataFormat	string
maximumLength	200
isNullable	true
sourceName	title

Traits

List of traits for the title attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"required"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case Title

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"title"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10029"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"200"	integer

is.dataFormat.character
is.dataFormat.array

processId

Contains the id of the process associated with the entity.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Process Id
description	Contains the id of the process associated with the entity.
dataFormat	guid
isNullable	true
sourceName	processid

Traits

List of traits for the processId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Process Id

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contains the id of the process associated with the entity.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"processid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10030"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stageId

Contains the id of the stage where the entity is located.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Stage Id
description	Contains the id of the stage where the entity is located.
dataFormat	guid
isNullable	true
sourceName	stageid

Traits

List of traits for the stageId attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Stage Id

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contains the id of the stage where the entity is located.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"stageid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10031"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

traversedPath

A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Traversed Path
description	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
dataFormat	string
maximumLength	1250
isNullable	true
sourceName	traversedpath

Traits

List of traits for the traversedPath attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Traversed Path

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"traversedpath"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10032"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"1250"	integer

is.dataFormat.character
is.dataFormat.array

activitiesComplete

This attribute is used for Sample Service Business Processes.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Activities Complete
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	activitiescomplete

Traits

List of traits for the activitiesComplete attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Activities Complete

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	This attribute is used for Sample Service Business Processes.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"activitiescomplete"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10033"	integer

is.dataFormat.boolean

actualServiceUnits

Type the number of service units that were actually required to resolve the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Actual Service Units
description	Type the number of service units that were actually required to resolve the case.
dataFormat	int32
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	actualserviceunits

Traits

List of traits for the actualServiceUnits attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Actual Service Units

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Type the number of service units that were actually required to resolve the case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"actualserviceunits"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10035"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.integer

billedServiceUnits

Type the number of service units that were billed to the customer for the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Billed Service Units
description	Type the number of service units that were billed to the customer for the case.
dataFormat	int32
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	billedserviceunits

Traits

List of traits for the billedServiceUnits attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Billed Service Units

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Type the number of service units that were billed to the customer for the case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"billedserviceunits"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10036"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.integer

blockedProfile

Details whether the profile is blocked or not.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Blocked Profile
description	Details whether the profile is blocked or not.
dataFormat	boolean
isNullable	true
sourceName	blockedprofile

Traits

List of traits for the blockedProfile attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Blocked Profile

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Details whether the profile is blocked or not.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"blockedprofile"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10037"	integer

is.dataFormat.boolean

caseOriginCode

Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Origin

description

Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.

dataFormat

int32

isNullable

true

sourceName

caseorigincode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Phone	1
en	Email	2
en	Web	3
en	Facebook	2483
en	Twitter	3986

Traits

List of traits for the caseOriginCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Phone	1
en	Email	2
en	Web	3
en	Facebook	2483
en	Twitter	3986

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Origin

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"caseorigincode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10039"	integer

is.dataFormat.integer

caseOriginCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the caseOriginCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"caseOriginCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

caseTypeCode

Select the type of case to identify the incident for use in case routing and analysis.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Case Type

description

Select the type of case to identify the incident for use in case routing and analysis.

dataFormat

int32

isNullable

true

sourceName

casetypecode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Question	1
en	Problem	2
en	Request	3

Traits

List of traits for the caseTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Question	1
en	Problem	2
en	Request	3

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case Type

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the type of case to identify the incident for use in case routing and analysis.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"casetypecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10041"	integer

is.dataFormat.integer

caseTypeCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the caseTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"caseTypeCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

checkEmail

This attribute is used for Sample Service Business Processes.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Check Email
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	checkemail

Traits

List of traits for the checkEmail attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Check Email

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	This attribute is used for Sample Service Business Processes.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"checkemail"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10043"	integer

is.dataFormat.boolean

contractDetailId

Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Contract Line
description	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
dataFormat	guid
isNullable	true
sourceName	contractdetailid

Traits

List of traits for the contractDetailId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contract Line

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/ContractLine.cdm.json/ContractLine	contractDetailId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractdetailid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10045"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractId

Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Contract
description	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
dataFormat	guid
isNullable	true
sourceName	contractid

Traits

List of traits for the contractId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contract

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Contract.cdm.json/Contract	contractId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10046"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractServiceLevelCode

Select the service level for the case to make sure the case is handled correctly.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Service Level

description

Select the service level for the case to make sure the case is handled correctly.

dataFormat

int32

isNullable

true

sourceName

contractservicelevelcode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Gold	1
en	Silver	2
en	Bronze	3

Traits

List of traits for the contractServiceLevelCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Gold	1
en	Silver	2
en	Bronze	3

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Service Level

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the service level for the case to make sure the case is handled correctly.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractservicelevelcode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10047"	integer

is.dataFormat.integer

contractServiceLevelCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the contractServiceLevelCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"contractServiceLevelCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

customerId

The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Customer
description	The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
dataFormat	guid
isNullable	true
sourceName	customerid

Traits

List of traits for the customerId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Customer

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Contact.cdm.json/Contact	contactId
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Account.cdm.json/Account	accountId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customerid"	string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

customerIdType

The type of customer, either Account or Contact.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Customer Type
description	The type of customer, either Account or Contact.
dataFormat	string
isReadOnly	true
sourceName	customeridtype

Traits

List of traits for the customerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Customer Type

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	The type of customer, either Account or Contact.

entity

a reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customeridtype"	string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.character
is.dataFormat.array

customerSatisfactionCode

Select the customer's level of satisfaction with the handling and resolution of the case.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Satisfaction

description

Select the customer's level of satisfaction with the handling and resolution of the case.

dataFormat

int32

isNullable

true

sourceName

customersatisfactioncode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Very Satisfied	5
en	Satisfied	4
en	Neutral	3
en	Dissatisfied	2
en	Very Dissatisfied	1

Traits

List of traits for the customerSatisfactionCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Very Satisfied	5
en	Satisfied	4
en	Neutral	3
en	Dissatisfied	2
en	Very Dissatisfied	1

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Satisfaction

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the customer's level of satisfaction with the handling and resolution of the case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customersatisfactioncode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10050"	integer

is.dataFormat.integer

customerSatisfactionCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the customerSatisfactionCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"customerSatisfactionCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

description

Type additional information to describe the case to assist the service team in reaching a resolution.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Description
description	Type additional information to describe the case to assist the service team in reaching a resolution.
dataFormat	string
maximumLength	2000
isNullable	true
sourceName	description

Traits

List of traits for the description attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Description

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Type additional information to describe the case to assist the service team in reaching a resolution.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"description"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10052"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"2000"	integer

is.dataFormat.character
is.dataFormat.array

entitlementId

Choose the entitlement that is applicable for the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Entitlement
description	Choose the entitlement that is applicable for the case.
dataFormat	guid
isNullable	true
sourceName	entitlementid

Traits

List of traits for the entitlementId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Entitlement

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the entitlement that is applicable for the case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Entitlement.cdm.json/Entitlement	entitlementId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"entitlementid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10053"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

SLAId

Choose the service level agreement (SLA) that you want to apply to the case record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	SLA
description	Choose the service level agreement (SLA) that you want to apply to the case record.
dataFormat	guid
isNullable	true
sourceName	slaid

Traits

List of traits for the SLAId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	SLA

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the service level agreement (SLA) that you want to apply to the case record.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/SLA.cdm.json/SLA	SLAId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"slaid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10054"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseSLAStatus

Shows the status of the initial response time for the case according to the terms of the SLA.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

First Response SLA Status

description

Shows the status of the initial response time for the case according to the terms of the SLA.

dataFormat

int32

isNullable

true

sourceName

firstresponseslastatus

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	In Progress	1
en	Nearing Noncompliance	2
en	Succeeded	3
en	Noncompliant	4

Traits

List of traits for the firstResponseSLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	In Progress	1
en	Nearing Noncompliance	2
en	Succeeded	3
en	Noncompliant	4

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	First Response SLA Status

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the status of the initial response time for the case according to the terms of the SLA.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponseslastatus"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10055"	integer

is.dataFormat.integer

firstResponseSLAStatus_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the firstResponseSLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"firstResponseSLAStatus"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

followupBy

Enter the date by which a customer service representative has to follow up with the customer on this case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Follow Up By
description	Enter the date by which a customer service representative has to follow up with the customer on this case.
dataFormat	dateTime
isNullable	true
sourceName	followupby

Traits

List of traits for the followupBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Follow Up By

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Enter the date by which a customer service representative has to follow up with the customer on this case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"followupby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10057"	integer

is.dataFormat.time
is.dataFormat.date

followUpTaskCreated

This attribute is used for Sample Service Business Processes.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Follow up Task Created
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	followuptaskcreated

Traits

List of traits for the followUpTaskCreated attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Follow up Task Created

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	This attribute is used for Sample Service Business Processes.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"followuptaskcreated"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10058"	integer

is.dataFormat.boolean

incidentStageCode

Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Case Stage

description

Select the current stage of the service process for the case to assist service team members when they review or transfer a case.

dataFormat

int32

isNullable

true

sourceName

incidentstagecode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Default Value	1

Traits

List of traits for the incidentStageCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Default Value	1

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case Stage

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the current stage of the service process for the case to assist service team members when they review or transfer a case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"incidentstagecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10060"	integer

is.dataFormat.integer

incidentStageCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the incidentStageCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"incidentStageCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

isDecrementing

For system use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Decrementing
description	For system use only.
dataFormat	boolean
isNullable	true
sourceName	isdecrementing

Traits

List of traits for the isDecrementing attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Decrementing

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	For system use only.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"isdecrementing"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10062"	integer

is.dataFormat.boolean

kbArticleId

Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Knowledge Base Article
description	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
dataFormat	guid
isNullable	true
sourceName	kbarticleid

Traits

List of traits for the kbArticleId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Knowledge Base Article

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/Article.cdm.json/Article	kbArticleId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"kbarticleid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10064"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

messageTypeCode

Shows whether the post originated as a public or private message.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Received As
description	Shows whether the post originated as a public or private message.
dataFormat	int32
isNullable	true
sourceName	messagetypecode
valueConstrainedToList	true
defaultValue

Traits

List of traits for the messageTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	empty table	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Received As

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows whether the post originated as a public or private message.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"messagetypecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10065"	integer

is.dataFormat.integer

messageTypeCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the messageTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"messageTypeCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

priorityCode

Select the priority so that preferred customers or critical issues are handled quickly.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Priority

description

Select the priority so that preferred customers or critical issues are handled quickly.

dataFormat

int32

isNullable

true

sourceName

prioritycode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	High	1
en	Normal	2
en	Low	3

Traits

List of traits for the priorityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	High	1
en	Normal	2
en	Low	3

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Priority

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the priority so that preferred customers or critical issues are handled quickly.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"prioritycode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10067"	integer

is.dataFormat.integer

priorityCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the priorityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"priorityCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

productId

Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Product
description	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
dataFormat	guid
isNullable	true
sourceName	productid

Traits

List of traits for the productId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Product

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/Product.cdm.json/Product	productId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"productid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10069"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

productSerialNumber

Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Serial Number
description	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	productserialnumber

Traits

List of traits for the productSerialNumber attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Serial Number

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"productserialnumber"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10070"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

existingCase

Select an existing case for the customer that has been populated. For internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Existing Case
description	Select an existing case for the customer that has been populated. For internal use only.
dataFormat	guid
isNullable	true
sourceName	existingcase

Traits

List of traits for the existingCase attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Existing Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select an existing case for the customer that has been populated. For internal use only.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Case.cdm.json/Case	incidentId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"existingcase"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10071"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

resolveBySLAStatus

Shows the status of the resolution time for the case according to the terms of the SLA.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Resolve By SLA Status

description

Shows the status of the resolution time for the case according to the terms of the SLA.

dataFormat

int32

isNullable

true

sourceName

resolvebyslastatus

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	In Progress	1
en	Nearing Noncompliance	2
en	Succeeded	3
en	Noncompliant	4

Traits

List of traits for the resolveBySLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	In Progress	1
en	Nearing Noncompliance	2
en	Succeeded	3
en	Noncompliant	4

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Resolve By SLA Status

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the status of the resolution time for the case according to the terms of the SLA.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolvebyslastatus"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10072"	integer

is.dataFormat.integer

resolveBySLAStatus_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the resolveBySLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"resolveBySLAStatus"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

responsibleContactId

Choose an additional customer contact who can also help resolve the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Responsible Contact
description	Choose an additional customer contact who can also help resolve the case.
dataFormat	guid
isNullable	true
sourceName	responsiblecontactid

Traits

List of traits for the responsibleContactId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Responsible Contact

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose an additional customer contact who can also help resolve the case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Contact.cdm.json/Contact	contactId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"responsiblecontactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10074"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

sentimentValue

Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Sentiment Value
description	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
dataFormat	double
maximumValue	100000000000
minimumValue	-100000000000
isNullable	true
sourceName	sentimentvalue

Traits

List of traits for the sentimentValue attribute are listed below.

is.dataFormat.floatingPoint
is.dataFormat.big
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Sentiment Value

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"sentimentvalue"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10075"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-100000000000"	decimal
maximumValue	"100000000000"	decimal

is.dataFormat.floatingPoint
is.dataFormat.big

influenceScore

Will contain the Influencer score coming from NetBreeze.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Influence Score
description	Will contain the Influencer score coming from NetBreeze.
dataFormat	double
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	influencescore

Traits

List of traits for the influenceScore attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Influence Score

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Will contain the Influencer score coming from NetBreeze.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"influencescore"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10076"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.floatingPoint
is.dataFormat.big

serviceStage

Select the stage, in the case resolution process, that the case is in.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Service Stage

description

Select the stage, in the case resolution process, that the case is in.

dataFormat

int32

isNullable

true

sourceName

servicestage

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Identify	0
en	Research	1
en	Resolve	2

Traits

List of traits for the serviceStage attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Identify	0
en	Research	1
en	Resolve	2

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Service Stage

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the stage, in the case resolution process, that the case is in.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"servicestage"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10077"	integer

is.dataFormat.integer

serviceStage_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the serviceStage_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"serviceStage"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

severityCode

Select the severity of this case to indicate the incident's impact on the customer's business.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Severity

description

Select the severity of this case to indicate the incident's impact on the customer's business.

dataFormat

int32

isNullable

true

sourceName

severitycode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Default Value	1

Traits

List of traits for the severityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Default Value	1

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Severity

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the severity of this case to indicate the incident's impact on the customer's business.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"severitycode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10079"	integer

is.dataFormat.integer

severityCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the severityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"severityCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

SLAInvokedId

Last SLA that was applied to this case. This field is for internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Last SLA applied
description	Last SLA that was applied to this case. This field is for internal use only.
dataFormat	guid
isNullable	true
sourceName	slainvokedid

Traits

List of traits for the SLAInvokedId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Last SLA applied

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Last SLA that was applied to this case. This field is for internal use only.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/SLA.cdm.json/SLA	SLAId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"slainvokedid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10081"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

socialProfileId

Unique identifier of the social profile with which the case is associated.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Social Profile
description	Unique identifier of the social profile with which the case is associated.
dataFormat	guid
isNullable	true
sourceName	socialprofileid

Traits

List of traits for the socialProfileId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Social Profile

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier of the social profile with which the case is associated.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/SocialProfile.cdm.json/SocialProfile	socialProfileId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"socialprofileid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10082"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stateCode

Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Status

description

Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.

dataFormat

int32

sourceName

statecode

valueConstrainedToList

true

defaultValue

languageTag	displayText	attributeValue
en	Active	0
en	Resolved	1
en	Canceled	2

Traits

List of traits for the stateCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue
en	Active	0
en	Resolved	1
en	Canceled	2

any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

means.entityState
the attribute represents the current state of the entity.

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/stateCode	attribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Status

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.

entity

a reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"statecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10083"	integer

is.dataFormat.integer

stateCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the stateCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"stateCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

statusCode

Select the case's status.
First included in: portals/Case (this entity)

Properties

Name

Value

displayName

Status Reason

description

Select the case's status.

dataFormat

int32

isNullable

true

sourceName

statuscode

defaultValue

languageTag	displayText	attributeValue	correlatedValue
en	Problem Solved	5	1
en	Information Provided	1000	1
en	Canceled	6	2
en	Merged	2000	2
en	In Progress	1	0
en	On Hold	2	0
en	Waiting for Details	3	0
en	Researching	4	0

Traits

List of traits for the statusCode attribute are listed below.

is.dataFormat.integer
is.constrainedList.correlated
the values of an attribute are taken from or looked up from a fixed list of possibilities that represent correlated status

does.haveDefault
An attribute has a default value

Parameter

Value

Data type

Explanation

default

languageTag	displayText	attributeValue	correlatedValue
en	Problem Solved	5	1
en	Information Provided	1000	1
en	Canceled	6	2
en	Merged	2000	2
en	In Progress	1	0
en	On Hold	2	0
en	Waiting for Details	3	0
en	Researching	4	0

any

is.correlatedWith
the attribute value is correlated with the sourceAttribute

Parameter	Value	Data type	Explanation
sourceAttribute	"stateCode"	attributeName

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Status Reason

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select the case's status.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"statuscode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10085"	integer

is.dataFormat.integer

statusCode_display

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the statusCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"statusCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

subjectId

Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Subject
description	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
dataFormat	guid
isNullable	true
sourceName	subjectid

Traits

List of traits for the subjectId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"subject"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Subject

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"subjectid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10087"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ticketNumber

Shows the case number for customer reference and searching capabilities. This cannot be modified.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Case Number
description	Shows the case number for customer reference and searching capabilities. This cannot be modified.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	ticketnumber

Traits

List of traits for the ticketNumber attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Case Number

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the case number for customer reference and searching capabilities. This cannot be modified.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"ticketnumber"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10088"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

masterId

Choose the primary case the current case was merged into.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Master Case
description	Choose the primary case the current case was merged into.
dataFormat	guid
isNullable	true
sourceName	masterid

Traits

List of traits for the masterId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Master Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the primary case the current case was merged into.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Case.cdm.json/Case	incidentId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"masterid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10089"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

parentCaseId

Choose the parent case for a case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Parent Case
description	Choose the parent case for a case.
dataFormat	guid
isNullable	true
sourceName	parentcaseid

Traits

List of traits for the parentCaseId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Parent Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the parent case for a case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Case.cdm.json/Case	incidentId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"parentcaseid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10090"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

numberOfChildIncidents

Number of child incidents associated with the incident.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Child Cases
description	Number of child incidents associated with the incident.
dataFormat	int32
maximumValue	2147483647
minimumValue	0
isNullable	true
sourceName	numberofchildincidents

Traits

List of traits for the numberOfChildIncidents attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Child Cases

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Number of child incidents associated with the incident.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"numberofchildincidents"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10091"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

merged

Tells whether the incident has been merged with another incident.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Internal Use Only
description	Tells whether the incident has been merged with another incident.
dataFormat	boolean
isNullable	true
sourceName	merged

Traits

List of traits for the merged attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Internal Use Only

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Tells whether the incident has been merged with another incident.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"merged"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10092"	integer

is.dataFormat.boolean

routeCase

Tells whether the incident has been routed to queue or not.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Route Case
description	Tells whether the incident has been routed to queue or not.
dataFormat	boolean
isNullable	true
sourceName	routecase

Traits

List of traits for the routeCase attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Route Case

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Tells whether the incident has been routed to queue or not.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"routecase"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10094"	integer

is.dataFormat.boolean

resolveBy

Enter the date by when the case must be resolved.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Resolve By
description	Enter the date by when the case must be resolved.
dataFormat	dateTime
isNullable	true
sourceName	resolveby

Traits

List of traits for the resolveBy attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Resolve By

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Enter the date by when the case must be resolved.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolveby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10096"	integer

is.dataFormat.time
is.dataFormat.date

responseBy

For internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	First Response By
description	For internal use only.
dataFormat	dateTime
isNullable	true
sourceName	responseby

Traits

List of traits for the responseBy attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	First Response By

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	For internal use only.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"responseby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10097"	integer

is.dataFormat.time
is.dataFormat.date

customerContacted

Tells whether customer service representative has contacted the customer or not.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Customer Contacted
description	Tells whether customer service representative has contacted the customer or not.
dataFormat	boolean
isNullable	true
sourceName	customercontacted

Traits

List of traits for the customerContacted attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Customer Contacted

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Tells whether customer service representative has contacted the customer or not.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customercontacted"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10098"	integer

is.dataFormat.boolean

firstResponseSent

Indicates if the first response has been sent.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	First Response Sent
description	Indicates if the first response has been sent.
dataFormat	boolean
isNullable	true
sourceName	firstresponsesent

Traits

List of traits for the firstResponseSent attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	First Response Sent

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Indicates if the first response has been sent.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponsesent"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10100"	integer

is.dataFormat.boolean

isEscalated

Indicates if the case has been escalated.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Is Escalated
description	Indicates if the case has been escalated.
dataFormat	boolean
isNullable	true
sourceName	isescalated

Traits

List of traits for the isEscalated attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Is Escalated

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Indicates if the case has been escalated.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"isescalated"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10102"	integer

is.dataFormat.boolean

escalatedOn

Indicates the date and time when the case was escalated.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Escalated On
description	Indicates the date and time when the case was escalated.
dataFormat	dateTime
isNullable	true
sourceName	escalatedon

Traits

List of traits for the escalatedOn attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Escalated On

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Indicates the date and time when the case was escalated.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"escalatedon"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10104"	integer

is.dataFormat.time
is.dataFormat.date

primaryContactId

Select a primary contact for this case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Contact
description	Select a primary contact for this case.
dataFormat	guid
isNullable	true
sourceName	primarycontactid

Traits

List of traits for the primaryContactId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contact

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Select a primary contact for this case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Contact.cdm.json/Contact	contactId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"primarycontactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10105"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

onHoldTime

Shows the duration in minutes for which the case was on hold.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	On Hold Time (Minutes)
description	Shows the duration in minutes for which the case was on hold.
dataFormat	int32
maximumValue	2147483647
minimumValue	-2147483648
isNullable	true
sourceName	onholdtime

Traits

List of traits for the onHoldTime attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	On Hold Time (Minutes)

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the duration in minutes for which the case was on hold.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"onholdtime"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10106"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-2147483648"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

lastOnHoldTime

Contains the date time stamp of the last on hold time.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Last On Hold Time
description	Contains the date time stamp of the last on hold time.
dataFormat	dateTime
isNullable	true
sourceName	lastonholdtime

Traits

List of traits for the lastOnHoldTime attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Last On Hold Time

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contains the date time stamp of the last on hold time.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"lastonholdtime"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10107"	integer

is.dataFormat.time
is.dataFormat.date

resolveByKPIId

For internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Resolve By KPI
description	For internal use only.
dataFormat	guid
isNullable	true
sourceName	resolvebykpiid

Traits

List of traits for the resolveByKPIId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Resolve By KPI

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	For internal use only.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstance	SLAKPIInstanceId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolvebykpiid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10108"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseByKPIId

For internal use only.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	First Response By KPI
description	For internal use only.
dataFormat	guid
isNullable	true
sourceName	firstresponsebykpiid

Traits

List of traits for the firstResponseByKPIId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	First Response By KPI

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	For internal use only.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstance	SLAKPIInstanceId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponsebykpiid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10109"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

decrementEntitlementTerm

Shows whether terms of the associated entitlement should be decremented or not.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Decrement Entitlement Terms
description	Shows whether terms of the associated entitlement should be decremented or not.
dataFormat	boolean
isNullable	true
sourceName	decremententitlementterm

Traits

List of traits for the decrementEntitlementTerm attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Decrement Entitlement Terms

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows whether terms of the associated entitlement should be decremented or not.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"decremententitlementterm"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10110"	integer

is.dataFormat.boolean

entityImageId

First included in: portals/Case (this entity)

Properties

Name	Value
dataFormat	guid
isNullable	true
sourceName	entityimageid

Traits

List of traits for the entityImageId attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"entityimageid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10112"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

accountId

Unique identifier of the account with which the case is associated.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Account
description	Unique identifier of the account with which the case is associated.
dataFormat	guid
isNullable	true
sourceName	accountid

Traits

List of traits for the accountId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Account

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier of the account with which the case is associated.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"accountid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10116"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contactId

Unique identifier of the contact associated with the case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Contact
description	Unique identifier of the contact associated with the case.
dataFormat	guid
isNullable	true
sourceName	contactid

Traits

List of traits for the contactId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Contact

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Unique identifier of the contact associated with the case.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10119"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

exchangeRate

Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Exchange Rate
description	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
dataFormat	decimal
maximumValue	100000000000
minimumValue	1E-10
isNullable	true
sourceName	exchangerate

Traits

List of traits for the exchangeRate attribute are listed below.

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Exchange Rate

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"exchangerate"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10125"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"1E-10"	decimal
maximumValue	"100000000000"	decimal

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

transactionCurrencyId

Choose the local currency for the record to make sure budgets are reported in the correct currency.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Currency
description	Choose the local currency for the record to make sure budgets are reported in the correct currency.
dataFormat	guid
isNullable	true
sourceName	transactioncurrencyid

Traits

List of traits for the transactionCurrencyId attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Currency

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Choose the local currency for the record to make sure budgets are reported in the correct currency.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/Currency.cdm.json/Currency	transactionCurrencyId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"transactioncurrencyid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10126"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdByExternalParty

Shows the external party who created the record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created By (External Party)
description	Shows the external party who created the record.
dataFormat	guid
isNullable	true
sourceName	createdbyexternalparty

Traits

List of traits for the createdByExternalParty attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created By (External Party)

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the external party who created the record.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdbyexternalparty"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10129"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedByExternalParty

Shows the external party who modified the record.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified By (External Party)
description	Shows the external party who modified the record.
dataFormat	guid
isNullable	true
sourceName	modifiedbyexternalparty

Traits

List of traits for the modifiedByExternalParty attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified By (External Party)

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Shows the external party who modified the record.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedbyexternalparty"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10132"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

adxCreatedByIPAddress

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created By IP Address
dataFormat	string
maximumLength	100
isNullable	true
sourceName	adx_createdbyipaddress

Traits

List of traits for the adxCreatedByIPAddress attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created By IP Address

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_createdbyipaddress"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10151"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

adxCreatedByUsername

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Created By Username
dataFormat	string
maximumLength	100
isNullable	true
sourceName	adx_createdbyusername

Traits

List of traits for the adxCreatedByUsername attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.identity.name
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Created By Username

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_createdbyusername"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10152"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

adxModifiedByIPAddress

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified By IP Address
dataFormat	string
maximumLength	100
isNullable	true
sourceName	adx_modifiedbyipaddress

Traits

List of traits for the adxModifiedByIPAddress attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified By IP Address

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_modifiedbyipaddress"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10153"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

adxModifiedByUsername

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Modified By Username
dataFormat	string
maximumLength	100
isNullable	true
sourceName	adx_modifiedbyusername

Traits

List of traits for the adxModifiedByUsername attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Modified By Username

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_modifiedbyusername"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10154"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

partnerContact

Allows a partner contact to be assigned to a specific case.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Partner Contact
description	Allows a partner contact to be assigned to a specific case.
dataFormat	guid
isNullable	true
sourceName	msa_partnercontactid

Traits

List of traits for the partnerContact attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Partner Contact

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Allows a partner contact to be assigned to a specific case.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Contact.cdm.json/Contact	contactId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"msa_partnercontactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10155"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

partnerid

Creates a Relationship between a Partner (account) and a case for indirect service arrangements.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Partner
description	Creates a Relationship between a Partner (account) and a case for indirect service arrangements.
dataFormat	guid
isNullable	true
sourceName	msa_partnerid

Traits

List of traits for the partnerid attribute are listed below.

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Partner

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Creates a Relationship between a Partner (account) and a case for indirect service arrangements.

entity

a reference to the constant entity holding the list of localized text

Parameter

Value

Data type

Explanation

entityReferences

entityReference	attributeReference
/core/applicationCommon/foundationCommon/crmCommon/solutions/portals/Account.cdm.json/Account	accountId

entity

a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"msa_partnerid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10156"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

publishToWeb

If set to Yes, the case will be visible and searchable on portals connected to this organization.
First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Publish to Web
description	If set to Yes, the case will be visible and searchable on portals connected to this organization.
dataFormat	boolean
isNullable	true
sourceName	adx_publishtoweb

Traits

List of traits for the publishToWeb attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Publish to Web

entity

a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	If set to Yes, the case will be visible and searchable on portals connected to this organization.

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_publishtoweb"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10161"	integer

is.dataFormat.boolean

resolution

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Resolution
dataFormat	string
maximumLength	10000
isNullable	true
sourceName	adx_resolution

Traits

List of traits for the resolution attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Resolution

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_resolution"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10163"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"10000"	integer

is.dataFormat.character
is.dataFormat.array

resolutionDate

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Resolution Date
dataFormat	dateTime
isNullable	true
sourceName	adx_resolutiondate

Traits

List of traits for the resolutionDate attribute are listed below.

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Resolution Date

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_resolutiondate"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10164"	integer

is.dataFormat.time
is.dataFormat.date

stepsToReproduce

First included in: portals/Case (this entity)

Properties

Name	Value
displayName	Steps to Reproduce
dataFormat	string
maximumLength	10000
isNullable	true
sourceName	adx_stepstoreproduce

Traits

List of traits for the stepsToReproduce attribute are listed below.

Parameter	Value	Data type	Explanation
level	"recommended"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter

Value

Data type

Explanation

localizedDisplayText

languageTag	displayText
en	Steps to Reproduce

entity

a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"adx_stepstoreproduce"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10165"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"10000"	integer

is.dataFormat.character
is.dataFormat.array

Partage via

Case in portals

Traits

Attributes

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits

Properties

Traits