Modifier

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msdyn_ocliveworkitemcharacteristic Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Characteristic associated to Omnichannel conversation

Added by: Omnichannel - Skill Based Routing Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid)
Update ownerid property.
AssignRequest
Create POST [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid)
See Delete
DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName msdyn_ocliveworkitemcharacteristics
DisplayCollectionName Conversation Characteristics
DisplayName Conversation Characteristic
EntitySetName msdyn_ocliveworkitemcharacteristics
IsBPFEntity False
LogicalCollectionName msdyn_ocliveworkitemcharacteristics
LogicalName msdyn_ocliveworkitemcharacteristic
OwnershipType UserOwned
PrimaryIdAttribute msdyn_ocliveworkitemcharacteristicid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_ocliveworkitemcharacteristic

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_characteristic

Property Value
Description Characteristic linked to the conversation
DisplayName Characteristic
IsValidForForm True
IsValidForRead True
LogicalName msdyn_characteristic
RequiredLevel ApplicationRequired
Targets characteristic
Type Lookup

msdyn_characteristicsource

Added by: Omnichannel - SBR Patch Solution

Property Value
Description Option Set with different type of Source for the characteristic
DisplayName Source
IsValidForForm True
IsValidForRead True
LogicalName msdyn_characteristicsource
RequiredLevel None
Type Picklist

msdyn_characteristicsource Options

Value Label
321240000 Rule Based
321240001 ML Based
321240002 Manual

msdyn_confidence

Added by: Omnichannel - SBR Patch Solution

Property Value
Description Confidence of the characteristic attached to the liveweotkitem
DisplayName Confidence
IsValidForForm True
IsValidForRead True
LogicalName msdyn_confidence
MaxValue 1000000000
MinValue 0
Precision 2
RequiredLevel None
Type Double

msdyn_createdon

Property Value
DateTimeBehavior UserLocal
Description Created On
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_createdon
RequiredLevel None
Type DateTime

msdyn_mlmodelid

Added by: Omnichannel - SBR Patch Solution

Property Value
Description ML Model Id which is used to attach this characteristic
DisplayName Ml Model Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_mlmodelid
RequiredLevel None
Targets msdyn_aimodel
Type Lookup

msdyn_modifiedon

Property Value
DateTimeBehavior UserLocal
Description Last Modified On
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_modifiedon
RequiredLevel None
Type DateTime

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel None
Type String

msdyn_ocliveworkitemcharacteristicId

Property Value
Description Unique identifier for entity instances
DisplayName Conversation Characteristic
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_ocliveworkitemcharacteristicid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_ocliveworkitemid

Property Value
Description Related Conversation
DisplayName Conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ocliveworkitemid
RequiredLevel ApplicationRequired
Targets msdyn_ocliveworkitem
Type Lookup

msdyn_ratingvalue

Property Value
Description Required rating value for the characteristic
DisplayName Rating Value
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ratingvalue
RequiredLevel None
Targets ratingvalue
Type Lookup

msdyn_skilladdedby

Added by: Omnichannel - SBR Patch Solution

Property Value
Description Look up to User who added this characteristic
DisplayName Skill Added By
IsValidForForm True
IsValidForRead True
LogicalName msdyn_skilladdedby
RequiredLevel None
Targets systemuser
Type Lookup

msdyn_status

Property Value
Description Status of the characteristic associated to the conversation
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName msdyn_status
RequiredLevel ApplicationRequired
Type Picklist

msdyn_status Options

Value Label
192350000 Active
192350001 Deleted

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Conversation Characteristic
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Conversation Characteristic
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_characteristicName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_characteristicname
MaxLength 100
RequiredLevel None
Type String

msdyn_mlmodelidName

Added by: Omnichannel - SBR Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_mlmodelidname
MaxLength 100
RequiredLevel None
Type String

msdyn_ocliveworkitemidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_ocliveworkitemidname
MaxLength 200
RequiredLevel None
Type String

msdyn_ratingvalueName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_ratingvaluename
MaxLength 100
RequiredLevel None
Type String

msdyn_skilladdedbyName

Added by: Omnichannel - SBR Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_skilladdedbyname
MaxLength 200
RequiredLevel None
Type String

msdyn_skilladdedbyYomiName

Added by: Omnichannel - SBR Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_skilladdedbyyominame
MaxLength 200
RequiredLevel None
Type String

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

msdyn_msdyn_ocliveworkitemcharacteristic_msdyn_ocsessioncharacteristic_ocliveworkitemcharacteristic

Same as msdyn_ocsessioncharacteristic entity msdyn_msdyn_ocliveworkitemcharacteristic_msdyn_ocsessioncharacteristic_ocliveworkitemcharacteristic Many-To-One relationship.

Property Value
ReferencingEntity msdyn_ocsessioncharacteristic
ReferencingAttribute msdyn_ocliveworkitemcharacteristic
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_msdyn_ocliveworkitemcharacteristic_msdyn_ocsessioncharacteristic_ocliveworkitemcharacteristic
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service