Microsoft Authenticator

Question

Bonjour,

Je suis étudiant en France et je souhaite utiliser la version gratuite de Microsoft 360 pour étudiants. Cependant, lorsque j'essaie de me connecter, on me demande un code de vérification via l'application Authenticator sur mon mobile. Or, lorsque j'essaie d'ouvrir l'application pour trouver le code, rien ne s'affiche et je suis bloqué.

J'ai cherché une solution, mais en vain, car il n'y a pas d'autre moyen de se connecter, même pour un autre compte. Pourriez-vous m'aider, s'il vous plaît ? J'ai consulté la FAQ, mais même en suivant les instructions, je n'ai pas trouvé de solution.

Answer 1

Since you posted your question in English , I’ll reply in this language as well. If you’re more comfortable using another language, please let me know, I’ll be happy to tailor my response to your preferred language. 

Hello @sascha kegler,

This issue usually happens when Microsoft Authenticator was never fully set up (or was set up on an old/lost phone). In that case, Microsoft asks for a code that cannot appear in the app, so you get stuck.

In this case, I would recommend you contact your organization account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. 

If you haven’t yet reached out, here’s a helpful guide to locate your Microsoft 365 administrator: How do I find my Microsoft 365 admin? - Microsoft Support  

Here are some key points to keep in mind:   

You start by contacting the person who originally provided your account, such as a teacher, school administrator, or IT support staff. If unsure who to reach out to, begin with a teacher or staff member you regularly interact with; they can assist or direct you to the right department. Additionally, use your school’s helpdesk portal, support email, or tech support channel for assistance.  

 Ask your administrator to follow these steps:    

• Go to Microsoft Entra Admin Center: https://entra.microsoft.com  
• Navigate to Users > All Users.  
• Select your user account.  
• Go to Authentication Methods.  
• Click "Require re-register multifactor authentication".  

This will reset your MFA settings. The next time you sign in, you’ll be prompted to set up the Authenticator app again using a QR code.  

Please understand that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.   

If you encounter any difficulties, please feel free to let me know. Thank you and I wish you a great day!  

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