msdyn_ocliveworkitem entity reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Tracks the interaction between the agents and customer

Added by: Omnichannel – Base Solution

Messages

Message	Web API Operation	SDK Assembly
Assign	PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid) Update ownerid property.	AssignRequest
BulkRetain	BulkRetain Action	Microsoft.Crm.Sdk.Messages.BulkRetainRequest
CCaaS_AcceptConversation	"Microsoft.Dynamics.CRM.CCaaS_AcceptConversation	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AgentEndConversation	Microsoft.Dynamics.CRM.CCaaS_AgentEndConversation	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AssignConversation	Microsoft.Dynamics.CRM.CCaaS_AssignConversation	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_CloseConsult	Microsoft.Dynamics.CRM.CCaaS_CloseConsult	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ConversationTimeout	Microsoft.Dynamics.CRM.CCaaS_ConversationTimeout	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSecondaryChannel	Microsoft.Dynamics.CRM.CCaaS_EndSecondaryChannel?text=CCaaS_EndSecondaryChannel	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSession	Microsoft.Dynamics.CRM.CCaaS_EndSession?text=CCaaS_EndSession Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ForceCloseConversation	Microsoft.Dynamics.CRM.CCaaS_ForceCloseConversation?text=CCaaS_ForceCloseConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetAgentsForConsultAndTransfer	Microsoft.Dynamics.CRM.CCaaS_GetAgentsForConsultAndTransfer?text=CCaaS_GetAgentsForConsultAndTransfer Function	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetClientLWIContext	Microsoft.Dynamics.CRM.CCaaS_GetClientLWIContext?text=CCaaS_GetClientLWIContext Function	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsult	Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsult?text=CCaaS_InitiateAgentConsult Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsultExternal	Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsultExternal?text=CCaaS_InitiateAgentConsultExternal Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransfer	Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransfer?text=CCaaS_InitiateAgentTransfer Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferBySupervisor	Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferBySupervisor?text=CCaaS_InitiateAgentTransferBySupervisor Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferExternal	Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferExternal?text=CCaaS_InitiateAgentTransferExternal Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueAssignment	Microsoft.Dynamics.CRM.CCaaS_InitiateQueueAssignment?text=CCaaS_InitiateQueueAssignment Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueTransfer	Microsoft.Dynamics.CRM.CCaaS_InitiateQueueTransfer?text=CCaaS_InitiateQueueTransfer Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_JoinConversation	Microsoft.Dynamics.CRM.CCaaS_JoinConversation?text=CCaaS_JoinConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_LeavePublicConsult	Microsoft.Dynamics.CRM.CCaaS_LeavePublicConsult?text=CCaaS_LeavePublicConsult Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_MonitorConversation	Microsoft.Dynamics.CRM.CCaaS_MonitorConversation?text=CCaaS_MonitorConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_PickConversation	Microsoft.Dynamics.CRM.CCaaS_PickConversation?text=CCaaS_PickConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RaiseSecondaryChannelEvent	Microsoft.Dynamics.CRM.CCaaS_RaiseSecondaryChannelEvent?text=CCaaS_RaiseSecondaryChannelEvent Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejectConversation	Microsoft.Dynamics.CRM.CCaaS_RejectConversation?text=CCaaS_RejectConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejoinConversation	Microsoft.Dynamics.CRM.CCaaS_RejoinConversation?text=CCaaS_RejoinConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_StartSecondaryChannel	Microsoft.Dynamics.CRM.CCaaS_StartSecondaryChannel?text=CCaaS_StartSecondaryChannel Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
Create	POST [org URI]/api/data/v9.0/msdyn_ocliveworkitems See Create	CreateRequest or Create
CreateMultiple	CreateMultiple Action	CreateMultipleRequest
Delete	DELETE [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid) See Delete	DeleteRequest or Delete
GrantAccess	GrantAccess Action	GrantAccessRequest
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
ModifyAccess	ModifyAccess Action	ModifyAccessRequest
msdyn_GetCaseSuggestionsForConversation	Microsoft.Dynamics.CRM.msdyn_GetCaseSuggestionsForConversation?text=msdyn_GetCaseSuggestionsForConversation Action	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
PurgeRetainedContent	PurgeRetainedContent Action	Microsoft.Crm.Sdk.Messages.PurgeRetainedContentRequest
Restore	Restore Action	Microsoft.Crm.Sdk.Messages.RestoreRequest
Retain	Retain Action	Microsoft.Crm.Sdk.Messages.RetainRequest
Retrieve	GET [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.0/msdyn_ocliveworkitems See Query Data	RetrieveMultipleRequest or RetrieveMultiple
RetrievePrincipalAccess	RetrievePrincipalAccess Function	RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess	RetrieveSharedPrincipalsAndAccess Function	RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess	RevokeAccess Action	RevokeAccessRequest
RollbackRetain	RollbackRetain Action	Microsoft.Crm.Sdk.Messages.RollbackRetainRequest
SetState	PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.0/msdyn_ocliveworkitems(activityid) See Update	UpdateRequest or Update
UpdateMultiple	UpdateMultiple Action	UpdateMultipleRequest
ValidateRetentionConfig	ValidateRetentionConfig Action	Microsoft.Crm.Sdk.Messages.ValidateRetentionConfigRequest

Properties

Property	Value
CollectionSchemaName	msdyn_ocliveworkitems
DisplayCollectionName	Conversations
DisplayName	Conversation
EntitySetName	msdyn_ocliveworkitems
IsBPFEntity	False
LogicalCollectionName	msdyn_ocliveworkitems
LogicalName	msdyn_ocliveworkitem
OwnershipType	UserOwned
PrimaryIdAttribute	activityid
PrimaryNameAttribute	subject
SchemaName	msdyn_ocliveworkitem

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ActivityAdditionalParams
• ActivityId
• ActualDurationMinutes
• ActualEnd
• ActualStart
• BCC
• CC
• Community
• Customers
• DeliveryPriorityCode
• Description
• ExchangeItemId
• ExchangeWebLink
• From
• ImportSequenceNumber
• IsBilled
• IsMapiPrivate
• IsWorkflowCreated
• LastOnHoldTime
• LeftVoiceMail
• msdyn_activeagentassignedon
• msdyn_activeagentid
• msdyn_activesessionparticipantid
• msdyn_averageresponsetimeinmsadjforoh
• msdyn_cdsqueueid
• msdyn_channel
• msdyn_channelinstanceid
• msdyn_channelproviderName
• msdyn_closedon
• msdyn_conversationfirstwaittimeinseconds
• msdyn_conversationhandletimeinseconds
• msdyn_conversationholdtimeinseconds
• msdyn_ConversationSummaryField
• msdyn_conversationtalktimeinseconds
• msdyn_conversationwrapuptimeinseconds
• msdyn_copilotengaged
• msdyn_createdon
• msdyn_customer
• msdyn_customerIdType
• msdyn_customerlanguageid
• msdyn_customerlocale
• msdyn_customersentimentlabel
• msdyn_dailytopicid
• msdyn_effortpredictionresult
• msdyn_escalationcount
• msdyn_externalcontext
• msdyn_firstresponsetimeinmsadjforoh
• msdyn_firstwaitstartedon
• msdyn_initiatedon
• msdyn_intent
• msdyn_isabandoned
• msdyn_isagentaccepted
• msdyn_isagentsession
• msdyn_isoutbound
• msdyn_IssueId
• msdyn_lastsessionid
• msdyn_liveworkstreamid
• msdyn_liveworkstreamnotificationdata
• msdyn_modifiedon
• msdyn_ocliveworkitemid
• msdyn_overflowtransfercount
• msdyn_queueid
• msdyn_queueitemid
• msdyn_routableobjectid
• msdyn_routableobjectidIdType
• msdyn_routableobjectlogicalname
• msdyn_socialprofileid
• msdyn_startedon
• msdyn_statereason
• msdyn_statuschangereason
• msdyn_statusupdatedon
• msdyn_thirdpartyconversation
• msdyn_TimelineControlField
• msdyn_title
• msdyn_TranscriptControl
• msdyn_transfercount
• msdyn_urcustomersentimentkeywords
• msdyn_urcustomersentimentlabel
• msdyn_urcustomersentimentscore
• msdyn_workstreamworkdistributionmode
• msdyn_wrapupinitiatedon
• OptionalAttendees
• Organizer
• OverriddenCreatedOn
• OwnerId
• OwnerIdType
• Partners
• PriorityCode
• ProcessId
• RegardingObjectId
• RegardingObjectIdName
• RegardingObjectIdYomiName
• RegardingObjectTypeCode
• RequiredAttendees
• Resources
• ScheduledDurationMinutes
• ScheduledEnd
• ScheduledStart
• ServiceId
• SLAId
• SortDate
• StageId
• StateCode
• StatusCode
• Subject
• TimeZoneRuleVersionNumber
• To
• TransactionCurrencyId
• TraversedPath
• UTCConversionTimeZoneCode

ActivityAdditionalParams

Property	Value
Description	Additional information provided by the external application as JSON. For internal use only.
DisplayName	Activity Additional Parameters
Format	TextArea
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	activityadditionalparams
MaxLength	8192
RequiredLevel	None
Type	Memo

ActivityId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the activity.
DisplayName	Activity
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	activityid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

ActualDurationMinutes

Property	Value
Description	Actual duration of the activity in minutes.
DisplayName	Actual Duration
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	actualdurationminutes
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

ActualEnd

Property	Value
DateTimeBehavior	UserLocal
Description	Actual end time of the activity.
DisplayName	Actual End
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	actualend
RequiredLevel	None
Type	DateTime

ActualStart

Property	Value
DateTimeBehavior	UserLocal
Description	Actual start time of the activity.
DisplayName	Actual Start
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	actualstart
RequiredLevel	None
Type	DateTime

BCC

Added by: Active Solution Solution

Property	Value
Description	Blind Carbon-copy (bcc) recipients of the activity.
DisplayName	BCC
IsValidForForm	True
IsValidForRead	True
LogicalName	bcc
RequiredLevel	None
Targets	account,contact,lead,systemuser
Type	PartyList

CC

Added by: Active Solution Solution

Property	Value
Description	Carbon-copy (cc) recipients of the activity.
DisplayName	CC
IsValidForForm	True
IsValidForRead	True
LogicalName	cc
RequiredLevel	None
Targets	account,contact,lead,systemuser
Type	PartyList

Community

Property	Value
Description	Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only.
DisplayName	Social Channel
IsValidForForm	False
IsValidForRead	True
LogicalName	community
RequiredLevel	None
Type	Picklist

Community Choices/Options

Value	Label
0	Other
1	Facebook
2	Twitter
3	Line
4	Wechat
5	Cortana
6	Direct Line
7	Microsoft Teams
8	Direct Line Speech
9	Email
10	GroupMe
11	Kik
12	Telegram
13	Skype
14	Slack
15	WhatsApp
16	Apple Messages For Business
17	Google's Business Messages

Customers

Added by: Active Solution Solution

Property	Value
Description	Customer with which the activity is associated.
DisplayName	Customers
IsValidForForm	True
IsValidForRead	True
LogicalName	customers
RequiredLevel	None
Targets	account,contact
Type	PartyList

DeliveryPriorityCode

Property	Value
Description	Priority of delivery of the activity to the email server.
DisplayName	Delivery Priority
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	deliveryprioritycode
RequiredLevel	None
Type	Picklist

DeliveryPriorityCode Choices/Options

Value	Label
0	Low
1	Normal
2	High

Description

Property	Value
Description	Description of the activity.
DisplayName	Description
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	description
MaxLength	2000
RequiredLevel	None
Type	Memo

ExchangeItemId

Property	Value
Description	The message id of activity which is returned from Exchange Server.
DisplayName	Exchange Item ID
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	exchangeitemid
MaxLength	200
RequiredLevel	None
Type	String

ExchangeWebLink

Property	Value
Description	Shows the web link of Activity of type email.
DisplayName	Exchange WebLink
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	exchangeweblink
MaxLength	1250
RequiredLevel	None
Type	String

From

Added by: Active Solution Solution

Property	Value
Description	Person who the activity is from.
DisplayName	From
IsValidForForm	True
IsValidForRead	True
LogicalName	from
RequiredLevel	None
Targets	account,contact,lead,systemuser
Type	PartyList

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

IsBilled

Property	Value
Description	Information regarding whether the activity was billed as part of resolving a case.
DisplayName	Is Billed
IsValidForForm	False
IsValidForRead	True
LogicalName	isbilled
RequiredLevel	None
Type	Boolean

IsBilled Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

IsMapiPrivate

Property	Value
Description	For internal use only.
DisplayName	Is Private
IsValidForForm	False
IsValidForRead	True
LogicalName	ismapiprivate
RequiredLevel	None
Type	Boolean

IsMapiPrivate Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

IsWorkflowCreated

Property	Value
Description	Information regarding whether the activity was created from a workflow rule.
DisplayName	Is Workflow Created
IsValidForForm	False
IsValidForRead	True
LogicalName	isworkflowcreated
RequiredLevel	None
Type	Boolean

IsWorkflowCreated Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

LastOnHoldTime

Added by: Active Solution Solution

Property	Value
DateTimeBehavior	UserLocal
Description	Contains the date and time stamp of the last on hold time.
DisplayName	Last On Hold Time
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	lastonholdtime
RequiredLevel	None
Type	DateTime

LeftVoiceMail

Property	Value
Description	Left the voice mail
DisplayName	Left Voice Mail
IsValidForForm	True
IsValidForRead	True
LogicalName	leftvoicemail
RequiredLevel	None
Type	Boolean

LeftVoiceMail Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_activeagentassignedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when last agent was assigned to the conversation
DisplayName	Active Agent Assigned On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_activeagentassignedon
RequiredLevel	None
Type	DateTime

msdyn_activeagentid

Property	Value
Description	Indicates the agent currently assigned to the conversation or last assigned agent for a closed conversation. It is populated as empty or null if the customer(C2) ends or is disconnected before the agent accepts conversation.
DisplayName	Active Agent
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_activeagentid
RequiredLevel	None
Targets	systemuser
Type	Lookup

msdyn_activesessionparticipantid

Property	Value
Description
DisplayName	Active session participant
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_activesessionparticipantid
RequiredLevel	None
Targets	msdyn_sessionparticipant
Type	Lookup

msdyn_averageresponsetimeinmsadjforoh

Added by: Insights for Omnichannel for Customer Service Solution

Property	Value
Description	Average time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName	Conversation average response time
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_averageresponsetimeinmsadjforoh
MaxValue	100000000000
MinValue	-100000000000
Precision	2
RequiredLevel	None
Type	Decimal

msdyn_cdsqueueid

Property	Value
Description	Unique identifier for Queue associated with Conversation.
DisplayName	Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_cdsqueueid
RequiredLevel	None
Targets	queue
Type	Lookup

msdyn_channel

Property	Value
Description	The channel(s) in the conversation.
DisplayName	Channel
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_channel
RequiredLevel	None
Type	MultiSelectPicklist

msdyn_channel Choices/Options

Value	Label
192350000	Entity Records

msdyn_channelinstanceid

Property	Value
Description	Unique identifier to identify the app to which this conversation belogs to.
DisplayName	Channel Instance ID
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_channelinstanceid
RequiredLevel	None
Targets	msdyn_channelinstance
Type	Lookup

msdyn_channelproviderName

Property	Value
Description	Channel Provider Name.
DisplayName	Channel Provider Name
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_channelproviderName
MaxLength	200
RequiredLevel	None
Type	Memo

msdyn_closedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when conversation was closed
DisplayName	Closed On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_closedon
RequiredLevel	None
Type	DateTime

msdyn_conversationfirstwaittimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description	Time in seconds conversation spend to be accepted
DisplayName	Conversation First Wait Time In Seconds
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationfirstwaittimeinseconds
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_conversationhandletimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Conversation Handle Time In Seconds
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationhandletimeinseconds
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_conversationholdtimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Conversation Hold Time In Seconds
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationholdtimeinseconds
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_ConversationSummaryField

Property	Value
Description	Field to bind conversation summary control
DisplayName	Conversation summary field
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationsummaryfield
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_conversationtalktimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Conversation Talk Time In Seconds
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationtalktimeinseconds
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_conversationwrapuptimeinseconds

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Conversation Wrap Up Time In Seconds
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationwrapuptimeinseconds
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_copilotengaged

Added by: msdyn_OCIntelligence Solution

Property	Value
Description
DisplayName	Copilot Engaged
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_copilotengaged
RequiredLevel	None
Type	Boolean

msdyn_copilotengaged Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_createdon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the activity was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_createdon
RequiredLevel	None
Type	DateTime

msdyn_customer

Property	Value
Description	Customer with which the activity is associated.
DisplayName	Customer
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_customer
RequiredLevel	None
Targets	account,contact
Type	Customer

msdyn_customerIdType

Added by: Active Solution Solution

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_customeridtype
RequiredLevel	None
Type	EntityName

msdyn_customerlanguageid

Property	Value
Description	The language of the customer in this conversation.
DisplayName	Customer Language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_customerlanguageid
RequiredLevel	None
Targets	msdyn_oclanguage
Type	Lookup

msdyn_customerlocale

Property	Value
Description	The locale of the customer participated in this conversation.
DisplayName	Customer Locale
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_customerlocale
MaxLength	100
RequiredLevel	None
Type	String

msdyn_customersentimentlabel

Property	Value
Description	Customer Sentiment Label powered by Sentiment Service
DisplayName	Customer Sentiment
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_customersentimentlabel
RequiredLevel	None
Type	Picklist

msdyn_customersentimentlabel Choices/Options

Value	Label
0	N/A
7	Very negative
8	Negative
9	Slightly negative
10	Neutral
11	Slightly positive
12	Positive
13	Very positive

msdyn_dailytopicid

Property	Value
Description	Look up to daily topic entity.
DisplayName	TopicID
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_dailytopicid
RequiredLevel	None
Targets	msdyn_ocsentimentdailytopic
Type	Lookup

msdyn_effortpredictionresult

Added by: Omnichannel - Intelligent Effort Routing Solution

Property	Value
Description
DisplayName	Effort prediction result
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_effortpredictionresult
RequiredLevel	None
Targets	msdyn_effortpredictionresult
Type	Lookup

msdyn_escalationcount

Property	Value
Description	Number of times conversation was escalated to Supervisor i.e. transferred to Supervisor
DisplayName	Escalation Count
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_escalationcount
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_externalcontext

Property	Value
Description	External context captured.
DisplayName	External context
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_externalcontext
RequiredLevel	None
Targets	msdyn_ocexternalcontext
Type	Lookup

msdyn_firstresponsetimeinmsadjforoh

Added by: Insights for Omnichannel for Customer Service Solution

Property	Value
Description	Time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName	Conversation first response time
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_firstresponsetimeinmsadjforoh
MaxValue	100000000000
MinValue	-100000000000
Precision	2
RequiredLevel	None
Type	Decimal

msdyn_firstwaitstartedon

Added by: Omnichannel Conversation Extension Solution

Property	Value
DateTimeBehavior	UserLocal
Description	Time when conversation started waiting to be assigned
DisplayName	First Wait Started On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_firstwaitstartedon
RequiredLevel	None
Type	DateTime

msdyn_initiatedon

Property	Value
DateTimeBehavior	UserLocal
Description	Time when conversation was initiated
DisplayName	Initiated On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_initiatedon
RequiredLevel	None
Type	DateTime

msdyn_intent

Added by: Omnichannel - Intent based routing Solution

Property	Value
Description	Intent of Conversation
DisplayName	Intent of Conversation
FormatName	TextArea
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_intent
MaxLength	500
RequiredLevel	None
Type	String

msdyn_isabandoned

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Is Abandoned
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isabandoned
RequiredLevel	None
Type	Boolean

msdyn_isabandoned Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_isagentaccepted

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Is Agent Accepted
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isagentaccepted
RequiredLevel	None
Type	Boolean

msdyn_isagentaccepted Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_isagentsession

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Is Agent Session
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isagentsession
RequiredLevel	None
Type	Boolean

msdyn_isagentsession Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_isoutbound

Property	Value
Description	Indicates if its an outbound Conversation
DisplayName	Outbound Conversation
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isoutbound
RequiredLevel	None
Type	Boolean

msdyn_isoutbound Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_IssueId

Added by: Omnichannel – Base for Dynamics 365 Applications Solution

Property	Value
Description	Unique identifier for Case associated with Conversation.
DisplayName	Issue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_issueid
RequiredLevel	None
Targets	incident
Type	Lookup

msdyn_lastsessionid

Property	Value
Description	Last agent session
DisplayName	Last Session
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_lastsessionid
RequiredLevel	None
Targets	msdyn_ocsession
Type	Lookup

msdyn_liveworkstreamid

Property	Value
Description	Work stream associated to the conversation
DisplayName	Work stream
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_liveworkstreamid
RequiredLevel	None
Targets	msdyn_liveworkstream
Type	Lookup

msdyn_liveworkstreamnotificationdata

Property	Value
Description	LiveWorkStream notification data provided as JSON. For internal use only.
DisplayName	LiveWorkStream Notification Data
Format	TextArea
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_liveworkstreamnotificationdata
MaxLength	8192
RequiredLevel	None
Type	Memo

msdyn_modifiedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when conversation was last modified
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_modifiedon
RequiredLevel	None
Type	DateTime

msdyn_ocliveworkitemid

Property	Value
Description	Unique Id of conversation
DisplayName	ConversationId
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ocliveworkitemid
MaxLength	100
RequiredLevel	None
Type	String

msdyn_overflowtransfercount

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Number of times work item got transferred to another queue due to overflow
DisplayName	Overflow Transfer Count
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_overflowtransfercount
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_queueid

Property	Value
Description	Unique identifier for msdyn_omnichannelqueue associated with Conversation
DisplayName	Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_queueid
RequiredLevel	None
Targets	msdyn_omnichannelqueue
Type	Lookup

msdyn_queueitemid

Property	Value
Description	Queue item associated with the conversation
DisplayName	Queue item
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_queueitemid
RequiredLevel	None
Targets	queueitem
Type	Lookup

msdyn_routableobjectid

Property	Value
Description	Unique identifier of the routed record. Records are of those entities enabled for Unified Routing and have at least one Workstream created. For internal use only.
DisplayName	Routed record
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_routableobjectid
RequiredLevel	None
Targets	task
Type	Lookup

msdyn_routableobjectidIdType

Added by: Active Solution Solution

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_routableobjectididtype
RequiredLevel	None
Type	EntityName

msdyn_routableobjectlogicalname

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description
DisplayName	Record routing routable object type
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_routableobjectlogicalname
MaxLength	500
RequiredLevel	None
Type	String

msdyn_socialprofileid

Property	Value
Description	Lookup for the Social Profile Entity Record.
DisplayName	Social Profile
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_socialprofileid
RequiredLevel	None
Targets	socialprofile
Type	Lookup

msdyn_startedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when conversation was started
DisplayName	Started On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_startedon
RequiredLevel	None
Type	DateTime

msdyn_statereason

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description	Reason for conversation for being in the current state
DisplayName	State Reason
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_statereason
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_statuschangereason

Added by: Omnichannel Conversation Extension Solution

Property	Value
Description	Reason for conversation status change
DisplayName	Status change reason
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_statuschangereason
RequiredLevel	None
Type	Picklist

msdyn_statuschangereason Choices/Options

Value	Label
192350001	AwaitingAgentAssignment
192350002	AwaitingAgentAcceptance
192350003	InConversation
192350004	AwaitingCustomerResponse
192350005	AgentMovedToWrapUp
192350006	CustomerDisconnectedOrLeftActiveConversation
192350007	CutomerMovedToWrapUp
192350008	ConversationEndedByAgent
192350009	AutoClosedFromWaitingState
192350010	AutoClosedBySystem
192350011	ClosedDueToOverflow
192350012	CustomerDisconnectedOrLeftOpenConversation
192350013	ConversationEndedByBot
192350014	ClosedDueToFailure
192350015	ForceClosedBySupervisor
192350016	ClosedInDataverseDirectlyByAdmin
192350017	AssignedBySupervisor

msdyn_statusupdatedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when conversation status was last modified
DisplayName	Status Updated On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_statusupdatedon
RequiredLevel	None
Type	DateTime

msdyn_thirdpartyconversation

Property	Value
Description	Third Party Conversation
DisplayName	Third Party Conversation
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_thirdpartyconversation
RequiredLevel	None
Type	Boolean

msdyn_thirdpartyconversation Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_TimelineControlField

Property	Value
Description	Field to bind Timelinewall control
DisplayName	Timeline Control Field
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_timelinecontrolfield
MaxLength	2000
RequiredLevel	None
Type	Memo

msdyn_title

Property	Value
Description	Conversation Title
DisplayName	Title
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_title
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_TranscriptControl

Property	Value
Description	Placeholder for Transcript Control
DisplayName	Chat Transcript
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_transcriptcontrol
MaxLength	100
RequiredLevel	None
Type	String

msdyn_transfercount

Property	Value
Description	Number of times the conversation was transferred
DisplayName	Transfer Count
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_transfercount
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_urcustomersentimentkeywords

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property	Value
Description	UR Customer Sentiment Keywords
DisplayName	UR Customer Sentiment Keywords
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_urcustomersentimentkeywords
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_urcustomersentimentlabel

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property	Value
Description
DisplayName	Sentiment Category
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_urcustomersentimentlabel
RequiredLevel	None
Type	Picklist

msdyn_urcustomersentimentlabel Choices/Options

Value	Label
0	N/A
7	Very negative
8	Negative
9	Slightly negative
10	Neutral
11	Slightly positive
12	Positive
13	Very positive

msdyn_urcustomersentimentscore

Added by: Omnichannel - Sentiment prediction-based routing Solution

Property	Value
Description	UR Customer Sentiment Score
DisplayName	UR Customer Sentiment Score
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_urcustomersentimentscore
MaxValue	100
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_workstreamworkdistributionmode

Property	Value
Description	Work distribution mode of the associated work stream
DisplayName	Work distribution mode
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_workstreamworkdistributionmode
RequiredLevel	None
Type	Picklist

msdyn_workstreamworkdistributionmode Choices/Options

Value	Label
192350000	Push
192350001	Pick

msdyn_wrapupinitiatedon

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when conversation end
DisplayName	Wrap-up Status Intiated On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_wrapupinitiatedon
RequiredLevel	None
Type	DateTime

OptionalAttendees

Added by: Active Solution Solution

Property	Value
Description	List of optional attendees for the activity.
DisplayName	Optional Attendees
IsValidForForm	True
IsValidForRead	True
LogicalName	optionalattendees
RequiredLevel	None
Targets	account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type	PartyList

Organizer

Added by: Active Solution Solution

Property	Value
Description	Person who organized the activity.
DisplayName	Organizer
IsValidForForm	True
IsValidForRead	True
LogicalName	organizer
RequiredLevel	None
Targets	systemuser
Type	PartyList

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

OwnerId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user or team who owns the activity.
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	ownerid
RequiredLevel	SystemRequired
Targets	systemuser,team
Type	Owner

OwnerIdType

Added by: Active Solution Solution

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridtype
RequiredLevel	SystemRequired
Type	EntityName

Partners

Added by: Active Solution Solution

Property	Value
Description	Outsource vendor with which activity is associated.
DisplayName	Outsource Vendors
IsValidForForm	True
IsValidForRead	True
LogicalName	partners
RequiredLevel	None
Targets	account,contact
Type	PartyList

PriorityCode

Property	Value
Description	Priority of the activity.
DisplayName	Priority
IsValidForForm	True
IsValidForRead	True
LogicalName	prioritycode
RequiredLevel	None
Type	Picklist

PriorityCode Choices/Options

Value	Label
0	Low
1	Normal
2	High

ProcessId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the Process.
DisplayName	Process
IsValidForForm	False
IsValidForRead	True
LogicalName	processid
RequiredLevel	None
Type	Uniqueidentifier

RegardingObjectId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the object with which the activity is associated.
DisplayName	Regarding
IsValidForForm	True
IsValidForRead	True
LogicalName	regardingobjectid
RequiredLevel	None
Targets	account,adx_invitation,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,contact,contract,entitlement,entitlementtemplate,incident,interactionforemail,invoice,knowledgearticle,knowledgebaserecord,lead,msdyn_customerasset,msdyn_playbookinstance,msdyn_postalbum,msdyn_salessuggestion,msdyn_swarm,mspp_adplacement,mspp_pollplacement,mspp_publishingstatetransitionrule,mspp_redirect,mspp_shortcut,mspp_website,opportunity,quote,salesorder,site
Type	Lookup

RegardingObjectIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	regardingobjectidname
MaxLength	400
RequiredLevel	None
Type	String

RegardingObjectIdYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	regardingobjectidyominame
MaxLength	400
RequiredLevel	None
Type	String

RegardingObjectTypeCode

Added by: Active Solution Solution

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	regardingobjecttypecode
RequiredLevel	None
Type	EntityName

RequiredAttendees

Added by: Active Solution Solution

Property	Value
Description	List of required attendees for the activity.
DisplayName	Required Attendees
IsValidForForm	True
IsValidForRead	True
LogicalName	requiredattendees
RequiredLevel	None
Targets	account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type	PartyList

Resources

Added by: Active Solution Solution

Property	Value
Description	Users or facility/equipment that are required for the activity.
DisplayName	Resources
IsValidForForm	True
IsValidForRead	True
LogicalName	resources
RequiredLevel	None
Targets	equipment,systemuser
Type	PartyList

ScheduledDurationMinutes

Property	Value
Description	Scheduled duration of the activity, specified in minutes.
DisplayName	Scheduled Duration
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	scheduleddurationminutes
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

ScheduledEnd

Property	Value
DateTimeBehavior	UserLocal
Description	Scheduled end time of the activity.
DisplayName	Due Date
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	scheduledend
RequiredLevel	None
Type	DateTime

ScheduledStart

Property	Value
DateTimeBehavior	UserLocal
Description	Scheduled start time of the activity.
DisplayName	Start Date
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	scheduledstart
RequiredLevel	None
Type	DateTime

ServiceId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of an associated service.
DisplayName	Service
IsValidForForm	False
IsValidForRead	True
LogicalName	serviceid
RequiredLevel	None
Targets	service
Type	Lookup

SLAId

Added by: Active Solution Solution

Property	Value
Description	Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName	SLA
IsValidForForm	True
IsValidForRead	True
LogicalName	slaid
RequiredLevel	None
Targets	sla
Type	Lookup

SortDate

Property	Value
DateTimeBehavior	UserLocal
Description	Shows the date and time by which the activities are sorted.
DisplayName	Sort Date
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	sortdate
RequiredLevel	None
Type	DateTime

StageId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the Stage.
DisplayName	Process Stage
IsValidForForm	False
IsValidForRead	True
LogicalName	stageid
RequiredLevel	None
Type	Uniqueidentifier

StateCode

Property	Value
Description	State of the conversation record
DisplayName	State
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

StateCode Choices/Options

Value	Label	DefaultStatus	InvariantName
0	Open	1	Open
1	Closed	4	Closed
2	Resolved	6	Resolved
3	Scheduled	7	Scheduled
4	Wrap-up (Deprecated)	5	Wrap-up (Deprecated)

StatusCode

Property	Value
Description	Reason for the status of the activity.
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

StatusCode Choices/Options

Value	Label	State
1	Open	0
2	Active	0
3	Waiting	0
4	Closed	1
5	Wrap-up	0
6	Resolved	2
7	Scheduled	3

Subject

Property	Value
Description	Subject associated with the activity.
DisplayName	Subject
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	subject
MaxLength	200
RequiredLevel	ApplicationRequired
Type	String

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

To

Added by: Active Solution Solution

Property	Value
Description	Person who is the receiver of the activity.
DisplayName	To
IsValidForForm	True
IsValidForRead	True
LogicalName	to
RequiredLevel	None
Targets	account,contact,lead,systemuser
Type	PartyList

TransactionCurrencyId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the currency associated with the activitypointer.
DisplayName	Currency
IsValidForForm	True
IsValidForRead	True
LogicalName	transactioncurrencyid
RequiredLevel	None
Targets	transactioncurrency
Type	Lookup

TraversedPath

Added by: Active Solution Solution

Property	Value
Description	For internal use only.
DisplayName	Traversed Path
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	traversedpath
MaxLength	1250
RequiredLevel	None
Type	String

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• ActivityTypeCode
• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• DeliveryLastAttemptedOn
• ExchangeRate
• InstanceTypeCode
• IsRegularActivity
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_activeagentidName
• msdyn_activeagentidYomiName
• msdyn_activesessionparticipantidName
• msdyn_cdsqueueidName
• msdyn_channelinstanceidName
• msdyn_customerlanguageidName
• msdyn_customerName
• msdyn_customerYomiName
• msdyn_dailytopicidName
• msdyn_effortpredictionresultName
• msdyn_externalcontextName
• msdyn_IssueIdName
• msdyn_lastsessionidName
• msdyn_liveworkstreamidName
• msdyn_queueidName
• msdyn_queueitemidName
• msdyn_routableobjectidName
• msdyn_routableobjectidYomiName
• msdyn_socialprofileidName
• OnHoldTime
• OwnerIdName
• OwnerIdYomiName
• OwningBusinessUnit
• OwningBusinessUnitName
• OwningTeam
• OwningUser
• PostponeActivityProcessingUntil
• SenderMailboxId
• SenderMailboxIdName
• SentOn
• SeriesId
• ServiceIdName
• SLAInvokedId
• SLAInvokedIdName
• SLAName
• TransactionCurrencyIdName
• VersionNumber

ActivityTypeCode

Property	Value
Description	Type of activity.
DisplayName	Activity Type
IsValidForForm	False
IsValidForRead	True
LogicalName	activitytypecode
RequiredLevel	SystemRequired
Type	EntityName

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the activity.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	None
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the activity was created.
DisplayName	Date Created
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the activitypointer.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	None
Type	String

DeliveryLastAttemptedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the delivery of the activity was last attempted.
DisplayName	Date Delivery Last Attempted
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	deliverylastattemptedon
RequiredLevel	None
Type	DateTime

ExchangeRate

Added by: Active Solution Solution

Property	Value
Description	Exchange rate for the currency associated with the activitypointer with respect to the base currency.
DisplayName	Exchange Rate
IsValidForForm	True
IsValidForRead	True
LogicalName	exchangerate
MaxValue	100000000000
MinValue	0.000000000001
Precision	12
RequiredLevel	None
Type	Decimal

InstanceTypeCode

Property	Value
Description	Type of instance of a recurring series.
DisplayName	Recurring Instance Type
IsValidForForm	False
IsValidForRead	True
LogicalName	instancetypecode
RequiredLevel	SystemRequired
Type	Picklist

InstanceTypeCode Choices/Options

Value	Label
0	Not Recurring
1	Recurring Master
2	Recurring Instance
3	Recurring Exception
4	Recurring Future Exception

IsRegularActivity

Property	Value
Description	Information regarding whether the activity is a regular activity type or event type.
DisplayName	Is Regular Activity
IsValidForForm	False
IsValidForRead	True
LogicalName	isregularactivity
RequiredLevel	SystemRequired
Type	Boolean

IsRegularActivity Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of user who last modified the activity.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when activity was last modified.
DisplayName	Last Updated
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who last modified the activitypointer.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	None
Type	String

msdyn_activeagentidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_activeagentidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_activeagentidYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_activeagentidyominame
MaxLength	200
RequiredLevel	None
Type	String

msdyn_activesessionparticipantidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_activesessionparticipantidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_cdsqueueidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_cdsqueueidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_channelinstanceidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_channelinstanceidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_customerlanguageidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_customerlanguageidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_customerName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_customername
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_customerYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_customeryominame
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_dailytopicidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_dailytopicidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_effortpredictionresultName

Added by: Omnichannel - Intelligent Effort Routing Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_effortpredictionresultname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_externalcontextName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_externalcontextname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_IssueIdName

Added by: Omnichannel – Base for Dynamics 365 Applications Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_issueidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_lastsessionidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_lastsessionidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_liveworkstreamidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_liveworkstreamidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_queueidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_queueidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_queueitemidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_queueitemidname
MaxLength	850
RequiredLevel	None
Type	String

msdyn_routableobjectidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_routableobjectidname
MaxLength	1000
RequiredLevel	None
Type	String

msdyn_routableobjectidYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_routableobjectidyominame
MaxLength	1000
RequiredLevel	None
Type	String

msdyn_socialprofileidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_socialprofileidname
MaxLength	100
RequiredLevel	None
Type	String

OnHoldTime

Added by: Active Solution Solution

Property	Value
Description	Shows how long, in minutes, that the record was on hold.
DisplayName	On Hold Time (Minutes)
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	onholdtime
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

OwnerIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwnerIdYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningBusinessUnit

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the business unit that owns the activity.
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	owningbusinessunit
RequiredLevel	None
Targets	businessunit
Type	Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owningbusinessunitname
MaxLength	160
RequiredLevel	None
Type	String

OwningTeam

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the team that owns the activity.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	owningteam
RequiredLevel	None
Targets	team
Type	Lookup

OwningUser

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user that owns the activity.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	owninguser
RequiredLevel	None
Targets	systemuser
Type	Lookup

PostponeActivityProcessingUntil

Property	Value
DateTimeBehavior	UserLocal
Description	For internal use only.
DisplayName	Delay activity processing until
Format	DateAndTime
IsValidForForm	False
IsValidForRead	True
LogicalName	postponeactivityprocessinguntil
RequiredLevel	None
Type	DateTime

SenderMailboxId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the mailbox associated with the sender of the email message.
DisplayName	Sender's Mailbox
IsValidForForm	False
IsValidForRead	True
LogicalName	sendermailboxid
RequiredLevel	None
Targets	mailbox
Type	Lookup

SenderMailboxIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	sendermailboxidname
MaxLength	100
RequiredLevel	None
Type	String

SentOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the activity was sent.
DisplayName	Date Sent
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	senton
RequiredLevel	None
Type	DateTime

SeriesId

Property	Value
Description	Uniqueidentifier specifying the id of recurring series of an instance.
DisplayName	Series Id
IsValidForForm	False
IsValidForRead	True
LogicalName	seriesid
RequiredLevel	None
Type	Uniqueidentifier

ServiceIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	serviceidname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

SLAInvokedId

Added by: Active Solution Solution

Property	Value
Description	Last SLA that was applied to this case. This field is for internal use only.
DisplayName	Last SLA applied
IsValidForForm	False
IsValidForRead	True
LogicalName	slainvokedid
RequiredLevel	None
Targets	sla
Type	Lookup

SLAInvokedIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	slainvokedidname
MaxLength	100
RequiredLevel	None
Type	String

SLAName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	slaname
MaxLength	100
RequiredLevel	None
Type	String

TransactionCurrencyIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	transactioncurrencyidname
MaxLength	100
RequiredLevel	None
Type	String

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version number of the activity.
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

See also

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service