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Use Data Box to migrate from Network Attached Storage (NAS) to a hybrid cloud deployment by using Azure File Sync

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This migration article is one of several that apply to the keywords NAS, Azure File Sync, and Azure Data Box. Check if this article applies to your scenario:

  • Data source: Network Attached Storage (NAS)
  • Migration route: NAS ⇒ Data Box ⇒ Azure file share ⇒ sync with Windows Server
  • Caching files on-premises: Yes, the final goal is an Azure File Sync deployment

If your scenario is different, look through the table of migration guides.

Azure File Sync works on Direct Attached Storage (DAS) locations. It doesn't support sync to Network Attached Storage (NAS) locations. So you need to migrate your files. This article guides you through the planning and implementation of that migration.

Applies to

File share type SMB NFS
Standard file shares (GPv2), LRS/ZRS Yes No
Standard file shares (GPv2), GRS/GZRS Yes No
Premium file shares (FileStorage), LRS/ZRS Yes No

Migration goals

The goal is to move the shares that you have on your NAS appliance to Windows Server. You'll then use Azure File Sync for a hybrid cloud deployment. This migration needs to be done in a way that guarantees the integrity of the production data and availability during the migration. The latter requires keeping downtime to a minimum so that it meets or only slightly exceeds regular maintenance windows.

Migration overview

The migration process consists of several phases. You'll need to:

  • Deploy Azure storage accounts and file shares.
  • Deploy an on-premises computer running Windows Server.
  • Configure Azure File Sync.
  • Migrate files by using Robocopy.
  • Do the cutover.

The following sections describe the phases of the migration process in detail.

Tip

If you're returning to this article, use the navigation on the right side of the screen to jump to the migration phase where you left off.

Phase 1: Determine how many Azure file shares you need

In this step, you'll determine how many Azure file shares you need. A single Windows Server instance (or cluster) can sync up to 30 Azure file shares.

You might have more folders on your volumes that you currently share out locally as SMB shares to your users and apps. The easiest way to picture this scenario is to envision an on-premises share that maps 1:1 to an Azure file share. If you have a small enough number of shares, below 30 for a single Windows Server instance, we recommend a 1:1 mapping.

If you have more than 30 shares, mapping an on-premises share 1:1 to an Azure file share is often unnecessary. Consider the following options.

Share grouping

For example, if your human resources (HR) department has 15 shares, you might consider storing all the HR data in a single Azure file share. Storing multiple on-premises shares in one Azure file share doesn't prevent you from creating the usual 15 SMB shares on your local Windows Server instance. It only means that you organize the root folders of these 15 shares as subfolders under a common folder. You then sync this common folder to an Azure file share. That way, only a single Azure file share in the cloud is needed for this group of on-premises shares.

Volume sync

Azure File Sync supports syncing the root of a volume to an Azure file share. If you sync the volume root, all subfolders and files will go to the same Azure file share.

Syncing the root of the volume isn't always the best option. There are benefits to syncing multiple locations. For example, doing so helps keep the number of items lower per sync scope. We test Azure file shares and Azure File Sync with 100 million items (files and folders) per share. But a best practice is to try to keep the number below 20 million or 30 million in a single share. Setting up Azure File Sync with a lower number of items isn't beneficial only for file sync. A lower number of items also benefits scenarios like these:

  • Initial scan of the cloud content can complete faster, which in turn decreases the wait for the namespace to appear on a server enabled for Azure File Sync.
  • Cloud-side restore from an Azure file share snapshot will be faster.
  • Disaster recovery of an on-premises server can speed up significantly.
  • Changes made directly in an Azure file share (outside of sync) can be detected and synced faster.

Tip

If you don't know how many files and folders you have, check out the TreeSize tool from JAM Software GmbH.

A structured approach to a deployment map

Before you deploy cloud storage in a later step, it's important to create a map between on-premises folders and Azure file shares. This mapping will inform how many and which Azure File Sync sync group resources you'll provision. A sync group ties the Azure file share and the folder on your server together and establishes a sync connection.

To decide how many Azure file shares you need, review the following limits and best practices. Doing so will help you optimize your map.

  • A server on which the Azure File Sync agent is installed can sync with up to 30 Azure file shares.

  • An Azure file share is deployed in a storage account. That arrangement makes the storage account a scale target for performance numbers like IOPS and throughput.

    Pay attention to a storage account's IOPS limitations when deploying Azure file shares. Ideally, you should map file shares 1:1 with storage accounts. However, this might not always be possible due to various limits and restrictions, both from your organization and from Azure. When it's not possible to have only one file share deployed in one storage account, consider which shares will be highly active and which shares will be less active to ensure that the hottest file shares don't get put in the same storage account together.

    If you plan to lift an app to Azure that will use the Azure file share natively, you might need more performance from your Azure file share. If this type of use is a possibility, even in the future, it's best to create a single standard Azure file share in its own storage account.

  • There's a limit of 250 storage accounts per subscription per Azure region.

Tip

Given this information, it often becomes necessary to group multiple top-level folders on your volumes into a new common root directory. You then sync this new root directory, and all the folders you grouped into it, to a single Azure file share. This technique allows you to stay within the limit of 30 Azure file share syncs per server.

This grouping under a common root doesn't affect access to your data. Your ACLs stay as they are. You only need to adjust any share paths (like SMB or NFS shares) you might have on the local server folders that you now changed into a common root. Nothing else changes.

Important

The most important scale vector for Azure File Sync is the number of items (files and folders) that need to be synced. Review the Azure File Sync scale targets for more details.

It's a best practice to keep the number of items per sync scope low. That's an important factor to consider in your mapping of folders to Azure file shares. Azure File Sync is tested with 100 million items (files and folders) per share. But it's often best to keep the number of items below 20 million or 30 million in a single share. Split your namespace into multiple shares if you start to exceed these numbers. You can continue to group multiple on-premises shares into the same Azure file share if you stay roughly below these numbers. This practice will provide you with room to grow.

It's possible that, in your situation, a set of folders can logically sync to the same Azure file share (by using the new common root folder approach mentioned earlier). But it might still be better to regroup folders so they sync to two instead of one Azure file share. You can use this approach to keep the number of files and folders per file share balanced across the server. You can also split your on-premises shares and sync across more on-premises servers, adding the ability to sync with 30 more Azure file shares per extra server.

Common file sync scenarios and considerations

# Sync scenario Supported Considerations (or limitations) Solution (or workaround)
1 File server with multiple disks/volumes and multiple shares to same target Azure file share (consolidation) No A target Azure file share (cloud endpoint) only supports syncing with one sync group.

A sync group only supports one server endpoint per registered server.		 1) Start with syncing one disk (its root volume) to target Azure file share. Starting with largest disk/volume will help with storage requirements on-premises. Configure cloud tiering to tier all data to cloud, thereby freeing up space on the file server disk. Move data from other volumes/shares into the current volume which is syncing. Continue the steps one by one until all data is tiered up to cloud/migrated.
2) Target one root volume (disk) at a time. Use cloud tiering to tier all data to target Azure file share. Remove server endpoint from sync group, re-create the endpoint with the next root volume/disk, sync, and repeat the process. Note: Agent re-install might be required.
3) Recommend using multiple target Azure file shares (same or different storage account based on performance requirements)
2 File server with single volume and multiple shares to same target Azure file share (consolidation) Yes Can't have multiple server endpoints per registered server syncing to same target Azure file share (same as above) Sync root of the volume holding multiple shares or top-level folders. Refer to Share grouping concept and Volume sync for more information.
3 File server with multiple shares and/or volumes to multiple Azure file shares under single storage account (1:1 share mapping) Yes A single Windows Server instance (or cluster) can sync up to 30 Azure file shares.

A storage account is a scale target for performance. IOPS and throughput get shared across file shares.

Keep number of items per sync group within 100 million items (files and folders) per share. Ideally it's best to stay below 20 or 30 million per share.		 1) Use multiple sync groups (number of sync groups = number of Azure file shares to sync to).
2) Only 30 shares can be synced in this scenario at a time. If you have more than 30 shares on that file server, use Share grouping concept and Volume sync to reduce the number of root or top-level folders at source.
3) Use additional File Sync servers on-premises and split/move data to these servers to work around limitations on the source Windows server.
4 File server with multiple shares and/or volumes to multiple Azure file shares under different storage account (1:1 share mapping) Yes A single Windows Server instance (or cluster) can sync up to 30 Azure file shares (same or different storage account).

Keep number of items per sync group within 100 million items (files and folders) per share. Ideally it's best to stay below 20 or 30 million per share.		 Same approach as above
5 Multiple file servers with single (root volume or share) to same target Azure file share (consolidation) No A sync group can't use cloud endpoint (Azure file share) already configured in another sync group.

Although a sync group can have server endpoints on different file servers, the files can't be distinct.		 Follow guidance in Scenario # 1 above with additional consideration of targeting one file server at a time.

Create a mapping table

Diagram that shows an example of a mapping table. Download the following file to experience and use the content of this image.

Use the previous information to determine how many Azure file shares you need and which parts of your existing data will end up in which Azure file share.

Create a table that records your thoughts so you can refer to it when you need to. Staying organized is important because it can be easy to lose details of your mapping plan when you're provisioning many Azure resources at once. Download the following Excel file to use as a template to help create your mapping.


Excel icon that sets the context for the download. Download a namespace-mapping template.

Phase 2: Deploy Azure storage resources

In this phase, consult the mapping table from Phase 1 and use it to provision the correct number of Azure storage accounts and file shares within them.

An Azure file share is stored in the cloud in an Azure storage account. Another level of performance considerations applies here.

If you have highly active shares (shares used by many users and/or applications), two Azure file shares might reach the performance limit of a storage account.

A best practice is to deploy storage accounts with one file share each. You can pool multiple Azure file shares into the same storage account if you have archival shares or you expect low day-to-day activity in them.

These considerations apply more to direct cloud access (through an Azure VM) than to Azure File Sync. If you plan to use only Azure File Sync on these shares, grouping several into a single Azure storage account is fine.

If you've made a list of your shares, you should map each share to the storage account it will be in.

In the previous phase, you determined the appropriate number of shares. In this step, you have a mapping of storage accounts to file shares. Now deploy the appropriate number of Azure storage accounts with the appropriate number of Azure file shares in them.

Make sure the region of each of your storage accounts is the same and matches the region of the Storage Sync Service resource you've already deployed.

Caution

If you create an Azure file share that has a 100 TiB limit, that share can use only locally redundant storage or zone-redundant storage redundancy options. Consider your storage redundancy needs before using 100 TiB file shares.

Azure file shares are still created with a 5 TiB limit by default. Follow the steps in Create an Azure file share to create a large file share.

Another consideration when you're deploying a storage account is the redundancy of Azure Storage. See Azure Storage redundancy options.

The names of your resources are also important. For example, if you group multiple shares for the HR department into an Azure storage account, you should name the storage account appropriately. Similarly, when you name your Azure file shares, you should use names similar to the ones used for their on-premises counterparts.

Phase 3: Determine how many Azure Data Box appliances you need

Start this step only after you've finished the previous phase. Your Azure storage resources (storage accounts and file shares) should be created at this time. When you order your Data Box, you need to specify the storage accounts into which the Data Box is moving data.

In this phase, you need to map the results of the migration plan from the previous phase to the limits of the available Data Box options. These considerations will help you make a plan for which Data Box options to choose and how many of them you'll need to move your NAS shares to Azure file shares.

To determine how many devices you need and their types, consider these important limits:

  • Any Azure Data Box appliance can move data into up to 10 storage accounts.
  • Each Data Box option comes with its own usable capacity. See Data Box options.

Consult your migration plan to find the number of storage accounts you've decided to create and the shares in each one. Then look at the size of each of the shares on your NAS. Combining this information will allow you to optimize and decide which appliance should be sending data to which storage accounts. Two Data Box devices can move files into the same storage account, but don't split content of a single file share across two Data Boxes.

Data Box options

For a standard migration, choose one or a combination of these Data Box options:

  • Data Box Disk. Microsoft will send you between one and five SSD disks that have a capacity of 8 TiB each, for a maximum total of 40 TiB. The usable capacity is about 20 percent less because of encryption and file-system overhead. For more information, see Data Box Disk documentation.
  • Data Box. This option is the most common. Microsoft will send you a ruggedized Data Box appliance that works similar to a NAS. It has a usable capacity of 80 TiB. For more information, see Data Box documentation.
  • Data Box Heavy. This option features a ruggedized Data Box appliance on wheels that works similar to a NAS. It has a capacity of 1 PiB. The usable capacity is about 20 percent less because of encryption and file-system overhead. For more information, see Data Box Heavy documentation.

Phase 4: Provision a suitable Windows Server instance on-premises

While you wait for your Azure Data Box devices to arrive, you can start reviewing the needs of one or more Windows Server instances you'll be using with Azure File Sync.

  • Create a Windows Server 2022 instance (at a minimum, Windows Server 2012 R2) as a virtual machine or physical server. A Windows Server failover cluster is also supported.
  • Provision or add Direct Attached Storage. NAS isn't supported.

The resource configuration (compute and RAM) of the Windows Server instance you deploy depends mostly on the number of files and folders you'll be syncing. We recommend a higher performance configuration if you have any concerns.

Learn how to size a Windows Server instance based on the number of items you need to sync.

Note

The previously linked article includes a table with a range for server memory (RAM). You can use numbers at the lower end of the range for your server, but expect the initial sync to take significantly longer.

Phase 5: Copy files onto your Data Box

When your Data Box arrives, you need to set it up with unimpeded network connectivity to your NAS appliance. Follow the setup documentation for the type of Data Box you ordered:

Depending on the type of Data Box, Data Box copy tools might be available. At this point, we don't recommend them for migrations to Azure file shares because they don't copy your files to the Data Box with full fidelity. Use Robocopy instead.

When your Data Box arrives, it will have pre-provisioned SMB shares available for each storage account you specified when you ordered it.

  • If your files go into a premium Azure file share, there will be one SMB share per premium "File storage" storage account.
  • If your files go into a standard storage account, there will be three SMB shares per standard (GPv1 and GPv2) storage account. Only the file shares that end with _AzFiles are relevant for your migration. Ignore any block and page blob shares.

Follow the steps in the Azure Data Box documentation:

  1. Connect to Data Box.
  2. Copy data to Data Box.
    You can use Robocopy (follow instruction below) or the new Data Box data copy service.
  3. Prepare your Data Box for upload to Azure.

Tip

As an alternative to Robocopy, Data Box has created a data copy service. You can use this service to load files onto your Data Box with full fidelity. Follow this data copy service tutorial and make sure to set the correct Azure file share target.

Data Box documentation specifies a Robocopy command. That command isn't suitable for preserving the full file and folder fidelity. Use this command instead:

robocopy <SourcePath> <Dest.Path> /MT:20 /R:2 /W:1 /B /MIR /IT /COPY:DATSO /DCOPY:DAT /NP /NFL /NDL /XD "System Volume Information" /UNILOG:<FilePathAndName>
Switch Meaning
/MT:n Allows Robocopy to run multithreaded. Default for n is 8. The maximum is 128 threads. While a high thread count helps saturate the available bandwidth, it doesn't mean your migration will always be faster with more threads. Tests with Azure Files indicate between 8 and 20 shows balanced performance for an initial copy run. Subsequent /MIR runs are progressively affected by available compute vs available network bandwidth. For subsequent runs, match your thread count value more closely to your processor core count and thread count per core. Consider whether cores need to be reserved for other tasks that a production server might have. Tests with Azure Files have shown that up to 64 threads produce a good performance, but only if your processors can keep them alive at the same time.
/R:n Maximum retry count for a file that fails to copy on first attempt. Robocopy will try n times before the file permanently fails to copy in the run. You can optimize the performance of your run: Choose a value of two or three if you believe timeout issues caused failures in the past. This may be more common over WAN links. Choose no retry or a value of one if you believe the file failed to copy because it was actively in use. Trying again a few seconds later may not be enough time for the in-use state of the file to change. Users or apps holding the file open may need hours more time. In this case, accepting the file wasn't copied and catching it in one of your planned, subsequent Robocopy runs, may succeed in eventually copying the file successfully. That helps the current run to finish faster without being prolonged by many retries that ultimately end up in a majority of copy failures due to files still open past the retry timeout.
/W:n Specifies the time Robocopy waits before attempting to copy a file that didn't successfully copy during a previous attempt. n is the number of seconds to wait between retries. /W:n is often used together with /R:n.
/B Runs Robocopy in the same mode that a backup application would use. This switch allows Robocopy to move files that the current user doesn't have permissions for. The backup switch depends on running the Robocopy command in an administrator elevated console or PowerShell window. If you use Robocopy for Azure Files, make sure you mount the Azure file share using the storage account access key vs. a domain identity. If you don't, the error messages might not intuitively lead you to a resolution of the problem.
/MIR (Mirror source to target.) Allows Robocopy to copy only deltas between source and target. Empty subdirectories will be copied. Items (files or folders) that have changed or don't exist on the target will be copied. Items that exist on the target but not on the source will be purged (deleted) from the target. When you use this switch, match the source and target folder structures exactly. Matching means copying from the correct source and folder level to the matching folder level on the target. Only then can a "catch up" copy be successful. When source and target are mismatched, using /MIR will lead to large-scale deletions and recopies.
/IT Ensures fidelity is preserved in certain mirror scenarios.
For example, if a file experiences an ACL change and an attribute update between two Robocopy runs, it's marked hidden. Without /IT, the ACL change might be missed by Robocopy and not transferred to the target location.
/COPY:[copyflags] The fidelity of the file copy. Default: /COPY:DAT. Copy flags: D= Data, A= Attributes, T= Timestamps, S= Security = NTFS ACLs, O= Owner information, U= Auditing information. Auditing information can't be stored in an Azure file share.
/DCOPY:[copyflags] Fidelity for the copy of directories. Default: /DCOPY:DA. Copy flags: D= Data, A= Attributes, T= Timestamps.
/NP Specifies that the progress of the copy for each file and folder won't be displayed. Displaying the progress significantly lowers copy performance.
/NFL Specifies that file names aren't logged. Improves copy performance.
/NDL Specifies that directory names aren't logged. Improves copy performance.
/XD Specifies directories to be excluded. When running Robocopy on the root of a volume, consider excluding the hidden System Volume Information folder. If used as designed, all information in there is specific to the exact volume on this exact system and can be rebuilt on-demand. Copying this information won't be helpful in the cloud or when the data is ever copied back to another Windows volume. Leaving this content behind should not be considered data loss.
/UNILOG:<file name> Writes status to the log file as Unicode. (Overwrites the existing log.)
/L Only for a test run
Files are to be listed only. They won't be copied, not deleted, and not time stamped. Often used with /TEE for console output. Flags from the sample script, like /NP, /NFL, and /NDL, might need to be removed to achieve you properly documented test results.
/LFSM Only for targets with tiered storage. Not supported when the destination is a remote SMB share.
Specifies that Robocopy operates in "low free space mode." This switch is useful only for targets with tiered storage that might run out of local capacity before Robocopy finishes. It was added specifically for use with a target enabled for Azure File Sync cloud tiering. It can be used independently of Azure File Sync. In this mode, Robocopy will pause whenever a file copy would cause the destination volume's free space to go below a "floor" value. This value can be specified by the /LFSM:n form of the flag. The parameter n is specified in base 2: nKB, nMB, or nGB. If /LFSM is specified with no explicit floor value, the floor is set to 10 percent of the destination volume's size. Low free space mode isn't compatible with /MT, /EFSRAW, or /ZB. Support for /B was added in Windows Server 2022. Please see section Windows Server 2022 and RoboCopy LFSM below for more information including detail about a related bug and workaround.
/Z Use cautiously
Copies files in restart mode. This switch is recommended only in an unstable network environment. It significantly reduces copy performance because of extra logging.
/ZB Use cautiously
Uses restart mode. If access is denied, this option uses backup mode. This option significantly reduces copy performance because of checkpointing.

Important

We recommend using a Windows Server 2022. When using a Windows Server 2019, ensure at the latest patch level or at least OS update KB5005103 is installed. It contains important fixes for certain Robocopy scenarios.

Phase 6: Deploy the Azure File Sync cloud resource

Before you continue with this guide, wait until all of your files have arrived in the correct Azure file shares. The process of shipping and ingesting Data Box data will take time.

To complete this step, you need your Azure subscription credentials.

The core resource to configure for Azure File Sync is called a Storage Sync Service. We recommend that you deploy only one for all servers that are syncing the same set of files now or in the future. Create multiple Storage Sync Services only if you have distinct sets of servers that must never exchange data. For example, you might have servers that must never sync the same Azure file share. Otherwise, using a single Storage Sync Service is the best practice.

Choose an Azure region for your Storage Sync Service that's close to your location. All other cloud resources must be deployed in the same region. To simplify management, create a new resource group in your subscription that houses sync and storage resources.

For more information, see the section about deploying the Storage Sync Service in the article about deploying Azure File Sync. Follow only this section of the article. There will be links to other sections of the article in later steps.

Phase 7: Deploy the Azure File Sync agent

In this section, you install the Azure File Sync agent on your Windows Server instance.

The deployment guide explains that you need to turn off Internet Explorer Enhanced Security Configuration. This security measure isn't applicable with Azure File Sync. Turning it off allows you to authenticate to Azure without any problems.

Open PowerShell. Install the required PowerShell modules by using the following commands. Be sure to install the full module and the NuGet provider when you're prompted to do so.

Install-Module -Name Az -AllowClobber
Install-Module -Name Az.StorageSync

If you have any problems reaching the internet from your server, now is the time to solve them. Azure File Sync uses any available network connection to the internet. Requiring a proxy server to reach the internet is also supported. You can either configure a machine-wide proxy now or, during agent installation, specify a proxy that only Azure File Sync will use.

If configuring a proxy means you need to open your firewalls for the server, that approach might be acceptable to you. At the end of the server installation, after you've completed server registration, a network connectivity report will show you the exact endpoint URLs in Azure that Azure File Sync needs to communicate with for the region you've selected. The report also tells you why communication is needed. You can use the report to lock down the firewalls around the server to specific URLs.

You can also take a more conservative approach in which you don't open the firewalls wide. You can instead limit the server to communicate with higher-level DNS namespaces. For more information, see Azure File Sync proxy and firewall settings. Follow your own networking best practices.

At the end of the server installation wizard, a server registration wizard will open. Register the server to your Storage Sync Service's Azure resource from earlier.

These steps are described in more detail in the deployment guide, which includes the PowerShell modules that you should install first: Azure File Sync agent installation.

Use the latest agent. You can download it from the Microsoft Download Center: Azure File Sync Agent.

After a successful installation and server registration, you can confirm that you've successfully completed this step. Go to the Storage Sync Service resource in the Azure portal. In the left menu, go to Registered servers. You'll see your server listed there.

Phase 8: Configure Azure File Sync on the Windows Server instance

Your registered on-premises Windows Server instance must be ready and connected to the internet for this process.

This step ties together all the resources and folders you've set up on your Windows Server instance during the previous steps.

  1. Sign in to the Azure portal.
  2. Locate your Storage Sync Service resource.
  3. Create a new sync group within the Storage Sync Service resource for each Azure file share. In Azure File Sync terminology, the Azure file share will become a cloud endpoint in the sync topology that you're describing with the creation of a sync group. When you create the sync group, give it a familiar name so that you recognize which set of files syncs there. Make sure you reference the Azure file share with a matching name.
  4. After you create the sync group, a row for it will appear in the list of sync groups. Select the name (a link) to display the contents of the sync group. You'll see your Azure file share under Cloud endpoints.
  5. Locate the Add Server Endpoint button. The folder on the local server that you've provisioned will become the path for this server endpoint.

Turn on the cloud tiering feature and select Namespace only in the initial download section.

Important

Cloud tiering is the Azure File Sync feature that allows the local server to have less storage capacity than is stored in the cloud but have the full namespace available. Locally interesting data is also cached locally for fast access performance. Cloud tiering is optional. You can set it individually for each Azure File Sync server endpoint. You need to use this feature if you don't have enough local disk capacity on the Windows Server instance to hold all cloud data and you want to avoid downloading all data from the cloud.

For all Azure file shares / server locations that you need to configure for sync, repeat the steps to create sync groups and to add the matching server folders as server endpoints. Wait until the sync of the namespace is complete. The following section will explain how you can ensure the sync is complete.

Note

After you create a server endpoint, sync is working. But sync needs to enumerate (discover) the files and folders you moved via Data Box into the Azure file share. Depending on the size of the namespace, it can take a long time before the namespace from the cloud appears on the server.

Phase 9: Wait for the namespace to fully appear on the server

Before you continue with the next steps of your migration, wait until the server has fully downloaded the namespace from the cloud share. If you start moving files onto the server too early, you risk unnecessary uploads and even file sync conflicts.

To determine if your server has completed the initial download sync, open Event Viewer on your syncing Windows Server instance and use the Azure File Sync telemetry event log. The telemetry event log is in Event Viewer under Applications and Services\Microsoft\FileSync\Agent.

Search for the most recent 9102 event. Event ID 9102 is logged when a sync session completes. In the event text, there's a field for the download sync direction. (HResult needs to be zero, and files need to be downloaded.)

You want to see two consecutive events of this type, with this content, to ensure that the server has finished downloading the namespace. It's OK if there are other events between the two 9102 events.

Phase 10: Run Robocopy from your NAS

After your server completes the initial sync of the entire namespace from the cloud share, you can continue with this step. The initial sync must be complete before you continue with this step. See the previous section for details.

In this step, you'll run Robocopy jobs to sync your cloud shares with the latest changes on your NAS that occurred since you forked your shares onto the Data Box. This Robocopy run might finish quickly or take a while, depending on the amount of churn that happened on your NAS shares.

Warning

Because of regressed Robocopy behavior in Windows Server 2019, the Robocopy /MIR switch isn't compatible with tiered target directories. You can't use Windows Server 2019 or Windows 10 client for this phase of the migration. Use Robocopy on an intermediate Windows Server 2016 instance.

Here's the basic migration approach:

  • Run Robocopy from your NAS appliance to sync your Windows Server instance.
  • Use Azure File Sync to sync the Azure file shares from Windows Server.

Run the first local copy to your Windows Server target folder:

  1. Identify the first location on your NAS appliance.
  2. Identify the matching folder on the Windows Server instance that already has Azure File Sync configured on it.
  3. Start the copy by using Robocopy.

The following Robocopy command will copy only the differences (updated files and folders) from your NAS storage to your Windows Server target folder. The Windows Server instance will then sync them to the Azure file shares.

robocopy <SourcePath> <Dest.Path> /MT:20 /R:2 /W:1 /B /MIR /IT /COPY:DATSO /DCOPY:DAT /NP /NFL /NDL /XD "System Volume Information" /UNILOG:<FilePathAndName>
Switch Meaning
/MT:n Allows Robocopy to run multithreaded. Default for n is 8. The maximum is 128 threads. While a high thread count helps saturate the available bandwidth, it doesn't mean your migration will always be faster with more threads. Tests with Azure Files indicate between 8 and 20 shows balanced performance for an initial copy run. Subsequent /MIR runs are progressively affected by available compute vs available network bandwidth. For subsequent runs, match your thread count value more closely to your processor core count and thread count per core. Consider whether cores need to be reserved for other tasks that a production server might have. Tests with Azure Files have shown that up to 64 threads produce a good performance, but only if your processors can keep them alive at the same time.
/R:n Maximum retry count for a file that fails to copy on first attempt. Robocopy will try n times before the file permanently fails to copy in the run. You can optimize the performance of your run: Choose a value of two or three if you believe timeout issues caused failures in the past. This may be more common over WAN links. Choose no retry or a value of one if you believe the file failed to copy because it was actively in use. Trying again a few seconds later may not be enough time for the in-use state of the file to change. Users or apps holding the file open may need hours more time. In this case, accepting the file wasn't copied and catching it in one of your planned, subsequent Robocopy runs, may succeed in eventually copying the file successfully. That helps the current run to finish faster without being prolonged by many retries that ultimately end up in a majority of copy failures due to files still open past the retry timeout.
/W:n Specifies the time Robocopy waits before attempting to copy a file that didn't successfully copy during a previous attempt. n is the number of seconds to wait between retries. /W:n is often used together with /R:n.
/B Runs Robocopy in the same mode that a backup application would use. This switch allows Robocopy to move files that the current user doesn't have permissions for. The backup switch depends on running the Robocopy command in an administrator elevated console or PowerShell window. If you use Robocopy for Azure Files, make sure you mount the Azure file share using the storage account access key vs. a domain identity. If you don't, the error messages might not intuitively lead you to a resolution of the problem.
/MIR (Mirror source to target.) Allows Robocopy to copy only deltas between source and target. Empty subdirectories will be copied. Items (files or folders) that have changed or don't exist on the target will be copied. Items that exist on the target but not on the source will be purged (deleted) from the target. When you use this switch, match the source and target folder structures exactly. Matching means copying from the correct source and folder level to the matching folder level on the target. Only then can a "catch up" copy be successful. When source and target are mismatched, using /MIR will lead to large-scale deletions and recopies.
/IT Ensures fidelity is preserved in certain mirror scenarios.
For example, if a file experiences an ACL change and an attribute update between two Robocopy runs, it's marked hidden. Without /IT, the ACL change might be missed by Robocopy and not transferred to the target location.
/COPY:[copyflags] The fidelity of the file copy. Default: /COPY:DAT. Copy flags: D= Data, A= Attributes, T= Timestamps, S= Security = NTFS ACLs, O= Owner information, U= Auditing information. Auditing information can't be stored in an Azure file share.
/DCOPY:[copyflags] Fidelity for the copy of directories. Default: /DCOPY:DA. Copy flags: D= Data, A= Attributes, T= Timestamps.
/NP Specifies that the progress of the copy for each file and folder won't be displayed. Displaying the progress significantly lowers copy performance.
/NFL Specifies that file names aren't logged. Improves copy performance.
/NDL Specifies that directory names aren't logged. Improves copy performance.
/XD Specifies directories to be excluded. When running Robocopy on the root of a volume, consider excluding the hidden System Volume Information folder. If used as designed, all information in there is specific to the exact volume on this exact system and can be rebuilt on-demand. Copying this information won't be helpful in the cloud or when the data is ever copied back to another Windows volume. Leaving this content behind should not be considered data loss.
/UNILOG:<file name> Writes status to the log file as Unicode. (Overwrites the existing log.)
/L Only for a test run
Files are to be listed only. They won't be copied, not deleted, and not time stamped. Often used with /TEE for console output. Flags from the sample script, like /NP, /NFL, and /NDL, might need to be removed to achieve you properly documented test results.
/LFSM Only for targets with tiered storage. Not supported when the destination is a remote SMB share.
Specifies that Robocopy operates in "low free space mode." This switch is useful only for targets with tiered storage that might run out of local capacity before Robocopy finishes. It was added specifically for use with a target enabled for Azure File Sync cloud tiering. It can be used independently of Azure File Sync. In this mode, Robocopy will pause whenever a file copy would cause the destination volume's free space to go below a "floor" value. This value can be specified by the /LFSM:n form of the flag. The parameter n is specified in base 2: nKB, nMB, or nGB. If /LFSM is specified with no explicit floor value, the floor is set to 10 percent of the destination volume's size. Low free space mode isn't compatible with /MT, /EFSRAW, or /ZB. Support for /B was added in Windows Server 2022. Please see section Windows Server 2022 and RoboCopy LFSM below for more information including detail about a related bug and workaround.
/Z Use cautiously
Copies files in restart mode. This switch is recommended only in an unstable network environment. It significantly reduces copy performance because of extra logging.
/ZB Use cautiously
Uses restart mode. If access is denied, this option uses backup mode. This option significantly reduces copy performance because of checkpointing.

Important

We recommend using a Windows Server 2022. When using a Windows Server 2019, ensure at the latest patch level or at least OS update KB5005103 is installed. It contains important fixes for certain Robocopy scenarios.

If you provisioned less storage on your Windows Server instance than your files use on the NAS appliance, you've configured cloud tiering. As the local Windows Server volume becomes full, cloud tiering will kick in and tier files that have already successfully synced. Cloud tiering will generate enough space to continue the copy from the NAS appliance. Cloud tiering checks once an hour to determine what has synced and to free up disk space to reach the 99 percent volume free space.

Robocopy might need to move more files than you can store locally on the Windows Server instance. You can expect Robocopy to move faster than Azure File Sync can upload your files and tier them off your local volume. In this situation, Robocopy will fail. We recommend that you work through the shares in a sequence that prevents this scenario. For example, move only shares that fit in the free space available on the Windows Server instance. Or avoid starting Robocopy jobs for all shares at the same time. The good news is that the /MIR switch will ensure that only deltas are moved. After a delta has been moved, a restarted job won't need to move the file again.

Do the cutover

When you run the Robocopy command for the first time, your users and applications will still be accessing files on the NAS and potentially changing them. Robocopy will process a directory and then move on to the next one. A user on the NAS might then add, change, or delete a file on the first directory that won't be processed during the current Robocopy run. This behavior is expected.

The first run is about moving the bulk of the churned data to your Windows Server instance and into the cloud via Azure File Sync. This first copy can take a long time, depending on:

  • The upload bandwidth.
  • The local network speed and how optimally the number of Robocopy threads matches it.
  • The number of items (files and folders) that need to be processed by Robocopy and Azure File Sync.

After the initial run is complete, run the command again.

Robocopy will finish faster the second time you run it for a share. It needs to transport only changes that happened since the last run. You can run repeated jobs for the same share.

When you consider downtime acceptable, you need to remove user access to your NAS-based shares. You can do that in any way that prevents users from changing the file and folder structure and the content. For example, you can point your DFS namespace to a location that doesn't exist or change the root ACLs on the share.

Run Robocopy one last time. It will pick up any changes that have been missed. How long this final step takes depends on the speed of the Robocopy scan. You can estimate the time (which is equal to your downtime) by measuring the length of the previous run.

Create a share on the Windows Server folder and possibly adjust your DFS-N deployment to point to it. Be sure to set the same share-level permissions that are on your NAS SMB share. If you had an enterprise-class, domain-joined NAS, the user SIDs will automatically match because the users are in Active Directory and Robocopy copies files and metadata at full fidelity. If you have used local users on your NAS, you need to:

  • Re-create these users as Windows Server local users.
  • Map the existing SIDs that Robocopy moved over to your Windows Server instance to the SIDs of your new Windows Server local users.

You've finished migrating a share or group of shares into a common root or volume (depending on your mapping from Phase 1).

You can try to run a few of these copies in parallel. We recommend that you process the scope of one Azure file share at a time.

Deprecated option: "offline data transfer"

Before Azure File Sync agent version 13 released, Data Box integration was accomplished through a process called "offline data transfer". This process is deprecated, and you can no longer create a server endpoint in the "offline data transfer" mode. With agent version 13, it was replaced with the much simpler and faster steps described in this article.

Troubleshooting

The most common problem is for the Robocopy command to fail with "Volume full" on the Windows Server side. Cloud tiering acts once every hour to evacuate content from the local Windows Server disk that has synced. Its goal is to reach your 99 percent free space on the volume.

Let sync progress and cloud tiering free up disk space. You can observe that in File Explorer on your Windows Server instance.

When your Windows Server instance has enough available capacity, run the command again to resolve the problem. Nothing breaks in this situation. You can move forward with confidence. The inconvenience of running the command again is the only consequence.

To troubleshoot Azure File Sync problems, see the article listed in the next section.

Next steps

The following articles will help you understand advanced options and best practices for Azure Files and Azure File Sync.