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PUG Gamified Engagement (Preview)

  • Reference

The PUG Gamified Engagement Connector for Dynamics 365 enables the first phase of a comprehensive and personalized gamified engagement program for driving customer loyalty. This app comes with out-of-the-box integration into D365 and enables D365 platform customers to create users within a loyalty framework, generate badges based on digital actions, and issue currency for answering calls to action.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Pug Interactive
URL https://www.puginteractive.com
Email support@puginteractive.com
Connector Metadata
Publisher Pug Interactive Inc
Website https://www.puginteractive.com
Privacy policy https://www.puginteractive.com/privacy_policy
Categories Human Resources;Marketing

It is part of PUG's award-winning Picnic Customer Engagement Hub platform which quickly and cost-effectively enables many of the leading global brands to solve their growth-limiting business problems – such as brand apathy, disengagement, loyalty, poor insight and lost revenue. Through the application of advanced gameplay mechanics and motivational psychology, Picnic instantly turns any CRM, loyalty program, website, or application into a richly interactive user experience. Picnic delivers the highest call to action responses while creating deep and lasting emotional connections.

Prerequisites

To use this connector, you must have an active PUG Picnic Engagement Hub solution. If you won't have an active PUG Picnic Engagement solution and want to learn more, please visit PUG Interactive.

How to get credentials

Provide detailed information about how a user can get credentials to leverage the connector. Where possible, this should be step-by-step instructions with links pointing to relevant parts of your website. If your connector doesn't require authentication, this section can be removed.

Customers with an active Picnic Customer Engagement Hub solution will be provided credentials that will enable them to use the connector. Visit www.puginteractive.com/contact_us.

Getting started with your connector

PUG Gamified Engagement gives some type of gamification outcome when some action or set of actions has been undertaken by a user. These actions are called "triggers" in Picnic. The "logic" that is used to express when outcomes occur is specified in a Rule. Triggers for actions can be any type of action that is undertaken in a 3rd party system, while Outcomes can be badges, currency, virtual goods.

Using the Connector involves:

  1. Determining your business objectives and what types of actions your customers, audience members, and learners will help you reach these objectives.
  2. Designing which gamification techniques will best work for your user base, and how these will be integrated into your site or application. More information on how to do this is available from PUG Interactive.
  3. Using the Picnic Customer Engagement Hub Campaign Manager, set up rules and outcomes.
  4. Integrate the specific features into your app by using the PUG Gamified Engagement Connector for Dynamics 365.

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Integration API Key securestring Integration API Key for this API. True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Add Item Instance

Add Item Instance to a Player
Add Points

Add Points to an specific account
Claim Instance

Claim Instance of a Players Reward
Create Player

Create a new Player
Get account balance

Get an specific account balance
Get Badge

Get an specific Badge from a player
Get Badge Instance

Get an specific Badge Instance details of a Player
Get Batch

Get Batch of available items for different kinds and sizes
Get Player Badges Instances

Get a Players list of Badges
Get players Accounts

Get players list of accounts
Issue Badge

Issue a Badge to a Player
List Badges

List Badges of the player
Remove Points

Remove Points from an specific account

Add Item Instance

Operation ID:
Add_Item_Instance

Add Item Instance to a Player

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Item Reference
 item_ref True string

Item Reference

Returns

Add Points

Operation ID:
Add_Points

Add Points to an specific account

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Account Type
 account_type True string

Account Type
Amount
 amount True integer

Amount

Returns

Claim Instance

Operation ID:
Claim_Instance

Claim Instance of a Players Reward

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Reward Instance ID
 reward_instance_id True string

Reward Instance ID

Returns

Create Player

Operation ID:
Create_Player

Create a new Player

Parameters

Name Key Required Type Description
email
 email string

Email to sign up
first_name
 first_name string

First Name
last_name
 last_name string

Last Name
external_realm
 external_realm string

Third Party Authentication Type
external_realm_id
 external_realm_id string

ID of user in 3rd Party Authentication

Returns

Get account balance

Operation ID:
Get_Account_Balance

Get an specific account balance

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Account Type
 account_type True string

Account Type

Returns

Get Badge

Operation ID:
Get_Badge

Get an specific Badge from a player

Parameters

Name Key Required Type Description
Reward Ref
 reward_ref True string

Reward Reference

Returns

Get Badge Instance

Operation ID:
Get_Badge_Instance

Get an specific Badge Instance details of a Player

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Reward Reference
 reward_ref True string

Reward Reference

Returns

Get Batch

Operation ID:
Get_Batch

Get Batch of available items for different kinds and sizes

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Batch Size
 newBatchSize integer

Batch Size
Batch Max Picks
 newBatchMaxPicks integer

Batch Maximum Picks
Batch Kind
 newBatchKind string

Batch Kind
Batch Use Tiers
 newBatchUseTiers boolean

Batch Use Tiers Setting
Batch TTL
 newBatchTtl integer

Batch TTL
Batch Metadata
 newBatchMetadata string

Batch Metadata

Returns

Get Player Badges Instances

Operation ID:
Get_Badges_Instances

Get a Players list of Badges

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID

Returns

Get players Accounts

Operation ID:
Get_Player_Accounts

Get players list of accounts

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID

Returns

Issue Badge

Operation ID:
Issue_Badge

Issue a Badge to a Player

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Reward Ref
 reward_ref True string

Reward Ref

Returns

List Badges

Operation ID:
List_Badges

List Badges of the player

Returns

Remove Points

Operation ID:
Remove_Points

Remove Points from an specific account

Parameters

Name Key Required Type Description
Player ID
 player_id True integer

Player ID
Account Type
 account_type True string

Account Type
Amount
 amount True integer

Amount

Returns